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Bravofly UK has a rating of 1.64 stars from 117 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bravofly UK most frequently mention customer service, credit card, and full refund problems. Bravofly UK ranks 220th among Plane Tickets sites.
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After my traumatic experience with previous travel agency which I mentioned from previous review I was hesitant to book again with other international travelling agency fearing that I might facing the same issues. However my instinct prodded me to try once more because in fairness with international travelling agencies they offer the best prices compared to local agencies within our vicinity.It just happens some bad eggs were ruining their reputations.So I search again and fortunately I found this site Bravofly.com which also peddles competitive prices but way ahead better from my previous travel agency. Customer service is superb and very accommodating with all my queries.And added perks they were also offering vouchers that I could utilized on my next trips. Its a worth value of money. I highly recommend them for travelers who were looking for affordable ticket fares.
I had a very bad experience with Bravofly. They didn't send updated itinerary to passengers when there is a change in flight timing. Moreover, when u ask for the updated itinerary, they will make u difficult to go through the tedious process or push to the air flight comp. Also, whatever they have booked, cannot be found in the flight comp's system, Scary experience! Regret to book from Bravofly, last and no more next time.
My boarding passes are notmloading with bravofly, im booked to go on the 30th to tenerife and need to print 7 days before. I know its not 7 days before but why cant i still view them?!?!
Getting very worried from the reviews ive seen.
We have one good and one very bad experience with Bravofly in Berlin.
The good one is that we got an full refund for a cancelled flight and were able to book a new flight to the same (USA) destination. Easy, as this was not their fault and they get reimbursed too by US Airways.
The very bad experience is that for this flight we now need to fly to Brussels in order to catch the corresponding flight. So far so good, however what Bravofly never mentioned on their website while booking is that with Brussels Airlines only handluggage is free but you do pay for baggage in the hold of the aircraft.
After several calls from our side and promises to repair, nothing happens and undoubtedly will not happen! This means that we are now obliged to either buy new tickets directly from the airline company or pay a considerable fee for reviewing our tickets, 3 in total!
As soon as it is their mistake, they are not taking any responsibility whatsoever and hide after a deafening silence curtain!
So, despite the few positive reactions I read here on this site, for us it is the very last time we'll use Bravofly for further bookings.
I don't really think they're scam nor swindlers, but I do think they are extremely incompetent and unprofessional, especially in dealing with problems they cause themselves. Probably due to underpaid staff, thus indifferent and unexperienced.
We certainly will never recommend them to any of our friends.
Regards from prm.
I have bought a ticket for my mother, to travel in January, do to a yearly checkup the doctor said to cancel any trips until diagnosis is clear, I called BravoFly, and i also had the policy they suggested the voucher after cancellation just in case i need it purchase the ticket soon again cancellation, they promised to give the number 72 hours after cancellation, and nothing! After almost 2 weeks, no response, but to wait...
Finally we got the diagnosis, and she could travel mid january i need urgently to buy the ticket and no voucher number, I hope all this bad reviews can be solved my good assistance after this review...
Waiting now for answers.
My number of booking is: BRTOP*******
Thanks!
Dear Caro p,
Thank you for taking the time to provide us with your feedback here and we are sorry that the refund voucher has not yet been sent. We will arrange for this to be done in the next day or two.
Kind regards, Sofia
I made a booking ID *******. I noticed the following day a double payment had been taken from my account who i contacted and was told Brovofly took 2 payments 20 minuets apart. I contacted Bravofly and was told to respond to my confirmation email with a screen print of my bank statement which i did as soon as it was visible on my statement.
The only responce i had was in portuguese (presumably because the booking was made from Brazil) and even after explaining i could not speak portuguese i received further emails in portuguese.
Upon returning to the UK i contacted Bravofly again and was told to repeat the process with another representative in the UK. After waiting 3 days i was told simply we would like to apologize for our late respose.
"We inform you that we ehcked and there was no a double charge.
You made two bookings: ID BOOKING: ******* and ID BOOKING: *******."
I never made two bookings and never received two confirmation emails.
Im positive this is a scam as they have been no help in resolving this!
I do not recommend anybody use BRAVOFLY. It has gone from being the cheapest to the most expensive flight possible!
Dear Nick,
Thank you for taking the time to provide us with your feedback and we are sorry that you have had cause to complain about the double payment. As you have been correctly informed we do have two bookings under your name (one on the Portugese platform via Tripadvisor and one directly on our Australian website). We are currently investigating if the airline will process a full refund for a duplicate booking and will be in touch.
Thanks, Sofia
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Dear georgia m.,
In order to receive your boarding passes, you will need to check-in online on the airline's website.
Check-in opens three hours prior to departure and will close approximately one hour before flight departure. This is to allow time for any delays in queues and security checks.
Online check-in on the other hand usually opens 24 hours before the flight departure time, and you will be required to print your own boarding pass.
Please note these are guidance times only and you should check with your airline for the latest information. We would be very grateful if you could please provide us with your Bravofly 9-digit Booking ID and we will be able to verify the correct information.
Kind regards,
Sofia