Brave New Look

Just like others are saying, I received masks that were not the same as pictured on their website. I was told they couldn't be returned and to just donate them and that my complaint would be sent to the production team. I just kept emailing saying that I just wanted answers to my questions as to why my mask looked different than what I ordered. They must have improved their customer service because I was then transferred to another customer service rep. Who paid attention to me and she ended up sending me replacement masks free of charge that were much nicer, even though I never asked for that. All I wanted was someone to tell me that I wasn't seeing things and that what I ordered wasn't what was sent to me. The customer service was through email and they were very prompt in replying and helping me through the process. I never did get a satisfying answer as to why my masks (2 printed masks), did not have the same construction as what was pictured. But the replacement masks that were sent to me were a different mask they sell that is only offered in several solid colors and 1 print that is a black and white check design. The fit and comfort is amazing! It doesn't appear to be 100% cotton as stated on the website, but I am still pleased with these. My advice is, skip ordering any of the printed masks. Just order the mask they have that is offered in solids and a black and white check design. It has structure, a mid seam, nose wire and adjustable ear loops.

I ordered 4 masks and 15 filters on May 1st. They were suppose to ship in 1 to 2 weeks. On the third week I sent an email asking for an update on the status of my order. After reading a lot of bad reviews I thought this may be a scam and I'll never hear back. I did get a response a few days later explaining that due to high demand my order would be late. They told me they would expedite my order and I would get an email the week after Memorial Day that my order was shipped. I got an email on June 3rd and my masks arrived on June 8th. They are as advertised and will work great.

This mask was advertised as reducing fog on your glasses when wearing it. It seems to be reducing the fog by 95% and I'm happy with that!

The masks fit very well and provides a very high level of protection. Great quality product. Would recommend to my friends.

I ordered a bracelet on April 3,2020. April 7,2020 I sent them a message. I received a response the same day. On today April 13,2020 I received my order and I am very pleased with my purchase.

No es la primera vez que utilizo la tienda online, la calidad de los productos y el nivel de servicio no me producen ninguna queja, todo está a un nivel bastante alto, ¡gracias!

Came home to find package in mailbox opened, and contents taken out:(
Emailed customer service, got immediate response, and continued followup. Sending out replacement items today.
Would recommend their customer service, and will review later when product is received, but if there is a problem with your order people - reach out to them, they are responsive!

Ordered from Quebec, truly Worth the waiting, perfectly fit and great quality I'm very please! Thank you I will absolutely order from this company again!

These are the nicest masks I have seen since all this virus mess started. They are double thickness, well fitting and really nicely sewn. Will order from this co. Again as needed. I rec. Within a couple of week of ordering. They were packaged very nice.

I received my masks one week after ordering them. I received notices when the order was fulfilled and when it shipped. I couldn't be happier with the whole process. The masks are well made and use the PM 2.5 filters. It took a little bit of time and effort to insert the filters (2-3 minutes) but that will get easier. We both wear glasses and are not experiencing any fogging. Thank you folks at Brave New Look, we will order some more. I want a Starry, Starry Night!

I have order both bracelets and necklaces from this company and have always been happy with the pieces I've ordered. Very prompt with email correspondence. Will definitely continue to buy from Brave New Look. Carolyn Britton

I was skeptical about ever receiving my order; ashamed I lashed out re lack of response at first. The negative reviews for this company, which is new to me, are unwarranted! I eventually did receive a considerate personal response from Kristine (and business response from Amy). Thank you ladies!! They are overwhelmed as many (EVERY) business has been during covid!! Bottom line, received masks within timeline stated from onset and very satisfied!! Will be ordering again from them! Dotttie D

Great mask! I love it, fits well, pretty design would buy it again

Received the order (all items, masks and filters) on 6/23/20. Had reviewed scathingly on 6/3/20 and gave them 1 star. You will just need to be patient, and Brave New Look should notify up front that it could take up to 6 weeks or longer. Overall, pleased with order and would recommend!

I ordered 7 masks on July 29 and received them on August 11. They appear to be good quality and the images are exactly what was shown on the website. Right after I ordered I checked the internet and saw all these negative reviews. I don't know what all those people are on about because this has not been my experience. The only knock I have with this company is that they have no phone number listed to communicate with them. And yes, their first response to an email is an automated reply, but they do follow up.

I guess they have figured out production since mine arrived relatively quick. Work in the restaurant business and these are very comfortable for all day wearing in a warm environment

The masks I ordered, the butterflies, are the best masks I own. I have all kinds, but none as comfortable, soft, or as beautiful as these. Great customer service also. I emailed to check the status of my order and received a response within hours. I definitely recommend Brave New Look and will be ordering more myself.

Order a couple of mask and filters based on the website and stating quick delivery. Afterwards, I read the reviews here and got nervous. However 18 days after ordering the product it showed up at my doorstep. Considering the pandemic and shipping delays caused by it... I'm happy with my shipping and the quality of the product. Would order again and recommend.

I did get my masks and absolutely loved them. They are my favorites- high quality soft fabric, great workmanship plus adjustable ear straps. Then the CEO wrote an apology letter saying they were overwhelmed with all the mask orders. It was new for them and got over their head. They seemed sincere that they didn't like disappointing their clients. To sweeten the apology, everything on their site was 50% off. So I tried them again. I ordered 5 masks that were $8 each(free shipping). This time I ordered galaxies and flowers and abstracts. When my order arrived about a week later, I was really happy. First thing I noticed, the colors really popped. The designs were sharp and bright. The masks were the same high quality but this time they added their logo inside. Very smart move; idk where most of my masks are from, but I'll know who made these. If Next time I need to buy masks, I'll wait for them to have a sale and will stock up.(My budget insists I wait for sales, but they are really worth full price.)
I gave them a scathing review before, but they apologized and I got an amazing product so I want to have about that too!

I recently ordered a piece of jewelry from their website through Facebook. After ordering, I got a little spooked and started reading customer feedback about this company. Of course I became very concerned when I saw all the negative feedback about people getting poor service, no response, and broken items. I sent an e-mail to their customer support and got a reply the very next day from Tracy-Ann assuring me that everything would be taken care of. She even took it a step further and put a personal touch to my order and expedited shipment. She also e-mailed me on 2 other occasions just to keep me informed of the status of the order. It is true that the phone number doesn't work and I was pleased that my e-mail was responded to. I thought I would say something positive about this so that other people who are concerned might find some relief that there is someone on the other end that is responsive.

I just received my brave new look bracelet, just like they said two weeks for delivery, they where great about emails and Facebook messages letting me know when bracelet would arrive, I am very satisfied with the quality and details, I ordered the one with, I will carry you with me until I see you again, and with my brother Chris's name on it, I will always wear it in remembrance of my brother

It is good to be protected and still feel stylish. Wide choice and good quality. The package was securely packed and delivered without any delay.

This company responded quickly to my communication and fixed my order. I am
impressed by this company and their efforts to ensure I received what I ordered. Great customer service.