• Brave New Look

Brave New Look

Overview

Brave New Look has a rating of 1.68 stars from 510 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Brave New Look most frequently mention customer service, credit card, and face masks problems. Brave New Look ranks 2379th among Women's Clothing sites.

  • Service
    42
  • Value
    42
  • Shipping
    40
  • Returns
    30
  • Quality
    36

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What reviewers want you to know

Positive highlights

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Critical highlights

  • I can't speak to their product (since I never opened it), but their customer service is terrible.
  • Ordered 4 face masks and filters on 4/29/2020 with a 1-2 week processing time due to high demand.
How would you rate Brave New Look?
Top Positive Review

“Easy, and this product honors the men in blue and not...”

Terry M.
5/11/22

Easy, and this product honors the men in blue and not racists. They put their lives on the line every day to protect and serve. Thank you for this easy process to order.

Top Critical Review

“It did not give me my 23 dollars off!”

Christi C.
2/25/22

It did not give me my 23 dollars off! It show it was to be discounted with the code you sent me. I have ordered these and wanted more but you never have discount. Please correct this asap. Or I will call my credit card company. Thank you

Reviews (510)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (155) face masks (71) phone number (30) business bureau (21) credit card (43)
Thumbnail of user brandons537
3 reviews
0 helpful votes
April 10th, 2022

This is my 1st time buying from them but I will definitely be returning again! Not only are their tripp pants cheaper then the actual website but my shipping got here much faster! I also found a lot of other cute things to get my friends and they carry brands like killstar that I already shop out. Now I can do a one shop order to make it easier! Very pleased I found them so far.

Service
Value
Shipping
Returns
Thumbnail of user amys1081
1 review
2 helpful votes
May 18th, 2020

I ordered from Brave New Look because I needed a simple, washable and trendy face mask ASAP. I got concerned after reading reviews that your company was a scam. I did get my masks. Floral skull print. I LOVE them. I ordered them on May 2 and got them May 18th Not bad in my opinion during a pandemic. Especially because I live in the North East. Please work on your customer service. I would have given 5 stars if you had better customer service. Thank you!

Thumbnail of user candicea59
1 review
0 helpful votes
July 2nd, 2020

The masks are exactly as described. Very good fit with adjustable ear loops. Also ordered a pendant which I love, received it in 3-4 days. Excellent quality. The masks took longer but I thonk they were swamped with orders because they are required most every where. When I inquired as to the delivery of masks, customer service responded quickly and they were shipped in a week. Would be nice if they had an 800 number for customer service.

Thumbnail of user leonf55
1 review
0 helpful votes
February 16th, 2021

I've read many bad reviews about this company's mask. I have some pros and cons concerning my experience. Cons- I ordered in early 2020 back when pandemic first began and like everything else, it took a while for order to arrive(approx. Mth and a half). Once they arrived, I've been wearing them with no problem. I ordered 8 black mask and an extra supply of PM2.5 filters. The only one issue I've had with one of the mask is the a rubber piece that adjust the ear loop tightness split. Pros- The mask still going strong to this date (2/15/21). I simply let the mask soak in warm before wand washing. (Don't forget to remove the filter before washing). The mask fits my face very snug and I personally feel it protects from coronavirus way better than the surgical mask or cloth mask without filters. I'm only speaking for the black mask I ordered; not sure about other mask this company sells. I'm about to order more since I'm a Postal worker and there's not much air circulation in our building when the A/C or heat isn't blowing. I would recommend the black mask since I've used mine for over a year.

Tip for consumers:
Because of the pandemic effecting shipping, make take a little longer receiving order. I order the black mask. I can’t speak about the reliability of the other mask

Products used:
Brave New Look mask and an extra order supply of PM2.5 filters

Service
Value
Shipping
Quality
Thumbnail of user terryh288
2 reviews
1 helpful vote
August 3rd, 2020

So many negative reviews. My experience has been good. My masks arrived today(order placed online July 19,2020; arrived August 3,2020), and they are exactly as advertised. I look forward to washing them prior to their first use and adding them in to my rotation of various face masks. I did have to return to the company's mask website to see exactly where on the masks one inserts the replaceable filters, but that mystery was solved in less than a minute. Love the print design on my masks. Ordered four masks in total, so I can give one each to my daughter and son in law. Thank you Brave New Look! Everyone, please wear your masks and try to maintain proper social distancing.

Terry Harris(Wyoming)

Thumbnail of user angiez15
1 review
0 helpful votes
August 22nd, 2020

I ordered 2 bracelets--both good quality for the money. One took a long while to arrive due to high demand, but I'm pleased with them.

Thumbnail of user estherw63
2 reviews
0 helpful votes
June 29th, 2020

The masks do take awhile to come but I knew that from other masks orders coming from China like maybe close to two months. If it was not for PayPal, I would not have had a working e-mail to contact them. They responded right away with that address but it was not the address on the site, I believe. The filters looked alright and thread into the mask with a tight squeeze and then expand out when they get centered making for extra protection. There are only two layers of fabric which is cotton without the filters. I don't believe they would be very protective without the filters. The filters are not washable and the nose wire was poking though the material on one of the masks after I hand washed it carefully. I think the mask should have three layers of cotton at least plus the liner for the filter and maybe a plastic nose wire with a blunted end that is less likely to puncture the fabric. I liked that the straps were adjustable but black would be better so as not to show dirt. These masks of which I ordered two were in resealable bags and were sealed at the start. I did need to wash them by hand due to the smell from the sizing. I was grateful these masks were not polyester which are too warm to wear. Do not ever machine wash or put into a dryer.

Thumbnail of user shannomp
1 review
0 helpful votes
July 7th, 2017

Came within 3 weeks and love the way they fit! Looking to buy more leggings... Glad I didn't read the reviews first

Thumbnail of user terryw97
1 review
2 helpful votes
May 31st, 2017

I guess I must have been lucky as well, because I ordered my leggings, they were here to Canada within 3 weeks and I love them! Lots of good compliments. Probably would not have ordered if I read these reviews. Glad I didn't...

Thumbnail of user brendag124
1 review
0 helpful votes
March 20th, 2018

I was very satisfied with the product and the speedy delivery. I don't understand all the negative reviews; maybe they listened and have improved.

Thumbnail of user jacquelync9
1 review
2 helpful votes
May 5th, 2017

I decided to give them another chance to get the shirt for my daughter that I never rec'd for Christmas, since my first order came w/o any problems. I ordered the shirt on 5/5 & rec'd it on 5/15! It's looks great & my daughter loves it! Thanks Brave New Look! Just remember to pay w/PayPal.

Thumbnail of user susang1412
1 review
0 helpful votes
May 27th, 2020

I ordered a mask and extra filters April 25th. I grew concerned after about 3 weeks of not hearing anything from the company. I sent several emails asking for an update and heard nothing. I sent 2 additional emails asking for an update or a refund. I got a response from "Ann" offering expedited shipping and just recieved my items today. The mask is good quality well made and I'm very happy with it. The only complaint would be I paid extra for the filters and they are very hard to insert and don't really fit properly. Also the total spent was on the expensive side compared to other masks I've purchased from other company's.

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Marla P.

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