Brave New Look

Don't waste your money, they will rip you off! I ordered a set of navy blue masks with filters priced at $80, and 2 other masks priced at $20 each. I only received the two masks priced at $20 each and they did not send the navy blue with filters priced at $80. In the invoice which was inside the bag I received, it showed that the complete order was sent, but in reality only 2 masks were sent. I have been trying to get them to send me the other masks due, and they told me they would send after Memorial Day. It's now been 3 weeks and I have yet to receive the remainder of my order. Now when I email them to ask when they will be able to fulfill the remainder of my order, I don't get a response from them other than "Your order was sent and This message has been sent from an automated chatbot". Don't waste your money. They are scammers! I have video of the unboxing and it shows what I received In the package, I also have the package and it shows the postage paid for the weight of items which correlate to the 2 masks sent.

PLEASE READ! When face coverings we're impossible to find, I ordered $140 with of masks from Brave New Look. I was told it could take up to two weeks to receive them. One month later I sent an email asking where my masks are and I was told they could not find my order. Then I got another email saying they found my order and they would two day shipp them to me ASAP. Another month went by and still no masks. Keep in mind I can now walk into a store and buy the same thing for half the price. I asked for a phone call. No reply. I asked for my money back. No reply. I asked for my money back once a week for three weeks, no reply! Now I see a shipment is on its way which is not two day shipped, it's taking a week and it's only HALF of my order. Maybe the other half will ship by 2021 or maybe not at all. I have repeatedly asked for my money back and for a phone call from someone in the company and I never get a reply. This company took advantage of me while I was desperate to find masks and on unemployment. They took my $140 and ignored me from that point on. I HIGHLY recommend not purchasing from this company. Their customer service is horrible and they take advantage of their customers especially during our low points. I now have more face coverings than I know what to do with and don't even need these over price ones brave new look scammed me on. It's impossible to get any response for a refund. My only recourse is posting this in hopes others don't get scammed as I did.

Just like others are saying, I received masks that were not the same as pictured on their website. I was told they couldn't be returned and to just donate them and that my complaint would be sent to the production team. I just kept emailing saying that I just wanted answers to my questions as to why my mask looked different than what I ordered. They must have improved their customer service because I was then transferred to another customer service rep. Who paid attention to me and she ended up sending me replacement masks free of charge that were much nicer, even though I never asked for that. All I wanted was someone to tell me that I wasn't seeing things and that what I ordered wasn't what was sent to me. The customer service was through email and they were very prompt in replying and helping me through the process. I never did get a satisfying answer as to why my masks (2 printed masks), did not have the same construction as what was pictured. But the replacement masks that were sent to me were a different mask they sell that is only offered in several solid colors and 1 print that is a black and white check design. The fit and comfort is amazing! It doesn't appear to be 100% cotton as stated on the website, but I am still pleased with these. My advice is, skip ordering any of the printed masks. Just order the mask they have that is offered in solids and a black and white check design. It has structure, a mid seam, nose wire and adjustable ear loops.

First I ordered masks that took 12 weeks to arrive but were supposed to be here in 5-7 business days. They were shipped from China despite saying they were a US company. The masks weren't bad actually despite taking almost 3 months to arrive but really just material with filters i paid extra for replacements as well. I am embarrassed to say I fell despite having a niggling on how long it took for delivery and "made in China" despite other advertisement from Brave New Look, when the "CEO of the company sent out a convincing apology email and offer for those of us who had to wait for masks with a 50% offer on other merchandise for the delays on masks". I ordered and just received ( after 5 weeks) active wear capris that were such poor quality. I paid 245 for the masks ( 12 of them) and I paid 208 for 3 leggings and a sport top for running. I haven't received the sport top or 1 of the 3 leggings. 5 weeks it took from the date I ordered the Active wear to receive 2 of the leggings and they were mailed directly from China as per packaging label. The quality of the stitching on the leggings was so poor- crooked and falling apart as below. I was scammed- kind of embarrassed I spent almost 500 dollars on this company for really poor quality items. The spandex is like material from the 80's. Who knows if I will get the other two items and truly if they are the same quality I won't be able to wear them.