We bought a new gas stove from BrandsMart for a rental condo in Atlanta and paid for delivery which was supposed to include installation. The delivery had a 4 hr time window but they came 2.5 hrs after the latest expected time. So, after our tenants waited 6.5 hrs, the stove was delivered, but they then said they could not install it. At the time of purchase we were not told that they could not touch copper pipes, nor did we even know there were copper pipes. So, we were left with a new stove that could not be used on a week-end with no assistance from BrandsMart about how to get it working. Our tenants have been without a stove for 5 days already, and we purchased from Brandsmart because they said they could deliver and install promptly. Now they say that they can install 99% of the time. But, if you are the 1% that they cannot install, they don't care about you. They are happy to take your money, but drop you in an instant without informing you at the time of purchase that there might be a problem with installation. Now we are left on our own to get on a new waiting list to find a plumber to do the installation which will probably cost more than the stove. But, BrandsMart was done with us as soon as they get our money. A satisfied customer does not seem to be their goal. Most customers would like to be able to rely upon the co. they purchase from to keep their promise and in this case to guide them through the installation process. BrandsMart is better at sales than service. Next time we will purchase our appliances from a co. that stands behind its word and gives us a realistic expectation in advance. We live in NC and that makes it especially difficult to resolve this situation. Beyond the new expense, we may also lose a tenant or have to compensate them for their inconvenience. In the future we will be smart and stay away from BrandsMart.
Customer Questions & Answers
Did You Find This Page Useful?
Business owners: What’s your side of the story?
Manage your business