BrandsMartUSA

We purchased a Washer Machine from Brandsmart Feb 18 2019 Model is a MAYTAG Top Load HE From The Day we Picked-Up the washer machine, the control panel console never properly responded to the Touch Panel. There was a very Long Delay after placing finger-touch upon the console switches, But Console Eventually Responded and We figured we'd simply tolerate the latency. Moving Forward to September 2020-- We began to notice water pooling beneath washer on occasion, The Leak seemed to be intermittent at first-- October 2020 the leak was now very prominent, Every Time we washed a load of laundry, we would notice near a gallon of water beneath the Maytag Washer. We called the *Warrantech tele number located on the receipt. Beginning early October we have reached-out to Warrantech for Service on 7 Occasions over a Two week timeframe. We were informed that a Service Tech would visit. ( Nobody Every Showed-Up) After calling and calling back over the weeks our issue simply fell on deaf ears. We Got Absolutely Nowhere with this Warrantech. --Today is November 29 2020 and now the Maytag Washer Machine is Dead-Unresponsive! We have Launched a Credit Card Payment Dispute with Brandsmart / October 2020 At this time, we have Video Footage of the Unresponsive Machine as well as the Copious Amounts of water leakage over the past few months. Last Month; I would have settled for a *Repair, Today I Want an Entire Replacement! My Extended Warranty Covers 5 Years!

I haven't bought anything at BrandsMart USA but I will! I was looking for a window air conditioning unit. They had the best price online for what I wanted. The only problem that I had was that they wanted to charge a lot for shipping. I wrote BrandsMart USA customer service and told them that I didn't buy my AC there because of the shipping charges. Then I bought one locally. I should have waited an hour because they IMMEDIATELY wrote me back saying that I should not be charge when ordering over $100. I know that this is true because I checked them out on the Better Business Bureau website. They are accredited by the BBB and they have an A+ rating. If you need appliances of any type, big or small, check them out. I'm going to start checking them first when I need any type of appliance.

We bought a new gas stove from BrandsMart for a rental condo in Atlanta and paid for delivery which was supposed to include installation. The delivery had a 4 hr time window but they came 2.5 hrs after the latest expected time. So, after our tenants waited 6.5 hrs, the stove was delivered, but they then said they could not install it. At the time of purchase we were not told that they could not touch copper pipes, nor did we even know there were copper pipes. So, we were left with a new stove that could not be used on a week-end with no assistance from BrandsMart about how to get it working. Our tenants have been without a stove for 5 days already, and we purchased from Brandsmart because they said they could deliver and install promptly. Now they say that they can install 99% of the time. But, if you are the 1% that they cannot install, they don't care about you. They are happy to take your money, but drop you in an instant without informing you at the time of purchase that there might be a problem with installation. Now we are left on our own to get on a new waiting list to find a plumber to do the installation which will probably cost more than the stove. But, BrandsMart was done with us as soon as they get our money. A satisfied customer does not seem to be their goal. Most customers would like to be able to rely upon the co. They purchase from to keep their promise and in this case to guide them through the installation process. BrandsMart is better at sales than service. Next time we will purchase our appliances from a co. That stands behind its word and gives us a realistic expectation in advance. We live in NC and that makes it especially difficult to resolve this situation. Beyond the new expense, we may also lose a tenant or have to compensate them for their inconvenience. In the future we will be smart and stay away from BrandsMart.