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Bramble Berry has a rating of 4.14 stars from 90 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Bramble Berry most frequently mention fragrance oil. Bramble Berry ranks 7th among Craft Supplies sites.
This company responds to reviews on average within 5 hours
No positive highlights yet
Service is always 100% correct. I would like to receive orders faster than a week or more but only to the point that I choose not to pay for better service. I hope to see an order marked as "shipped" every day (almost) after placing my order. Everything is packaged really nicely. In my opinion the boxes are large and appropriate in size for the items within and the paper used to protect the bottles is very uncommon. Great work Brambleberry.
This company has gone downhill over the years. The quality of their products are mostly decent, but sometimes lack consistency, and are packaged poorly (as in carelessly and spill) you are highly unlikely to receive a refund for their bad though. Since they updated their website a few years ago, every time I've placed an order, it's been a headache. The site checkout is constantly glitchy. NOT confidence inspiring for online transactions. Honestly if I can find what I need elsewhere, I avoid here. Too bad I got hooked on some of their scents years ago so I keep coming back to their dysfunction.
I purchased the Patchouli EO because the company I prefer did not have the larger size. Bramble Berry's EO smells like Campho Phenique. I have ruined a full batch of soap. I will be calling them tomorrow to try and figure out what happened and update. I am only giving a three right now because I have issues with contacting Bramble Berry in the past. Hopefully this will change. I really look forward to doing business with them more in the future.
Many lives and business have been disrupted by COVID. However, this is by far the worst company for shipping in general! Wholesale Supplies Plus and Bulk Apothecary were both fair in shipping times but over 2 weeks since placing the order there was still no word of shipping, ridiculous. Though the money came out of my account instantly and in a world with free shipping why are we still being charged for shipping on orders of 400$ what kind of BS is that?
If you can't fulfill orders during COVID, then it would be ideal not accept orders. Every company has been affected not just Bramble Berry.
At the very least communicate with your customers on when they can expect shipping and give them the choice to order, transparency! We receive an order confirmation, you take our money then we hear nothing for 2 weeks until I follow up? Suddenly, my order shipped. Positive- so far qulaity products and good packaging.
Like berries. Youll like the berrie scrub and berrie lip scrub from this brand and it smell very good as well
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Bramble Berry? Soap Making Supplies offers an extensive selection of soap & toiletry making products for everyone
