• Braintree Payments

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Overview

Braintree Payments has a rating of 1.56 stars from 16 reviews, indicating that most customers are generally dissatisfied with their purchases. Braintree Payments ranks 55th among Payment Gateway sites.

  • Service
    7
  • Value
    7
  • Shipping
    2
  • Returns
    2
  • Quality
    6
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I have complained about his Facebook posts to their head of Risk team.
How would you rate Braintree Payments?
Top Positive Review

“Braintree is an excellent way for businesses to accept payment”

Karl L.
9/22/15

Top notch service, reasonable pricing and an easy to use web interface. Braintree is best in class for any business that takes credit cards and offers subscriptions.

Top Critical Review

“Not polite customer service. Discrimination application.”

Ely T.
9/18/20

I don't recommend Braintree payments. They are not polite to speak with customer. They do not support new business. If you don't have "invoices proof " to send them don't waste your time contacting them. They will ask you all your personal and business information. Even if everything is legally correct I think that they choose you for your face in the picture at the end. They didn't give explanation of nothing. I just received an automatic email telling me that my application was declined. If all my information is correctly good. I cannot think another think than discrimination. I cannot add proof of purchase because you don't purchase Braintree payments gateway. They just take a commission when your customers buy from you. As my application was discriminated i don't have any customer purchase..

Reviews (16)

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Reviews that mention popular keywords

risk team (3)
Thumbnail of user johnd442
1 review
5 helpful votes
November 5th, 2015

Do not use Brain Tree Payments because they will reserve your funds without any warnings, and they lie to you on top of it when you call them and tell you, that your funds will be available in 2-3 business days. So you give them more credit card transactions but you won't see this money because they were tricking you of charging more transactions so they can hold more of your funds. If you have one time problem with a small transaction they were trying to debit and does not go thru you would be in BIG TROUBLE.
The only reason why I gave them 2 stars instead of one is because their website braintreepayments.com is actually easy to use. But unfortunately they cannot be trusted with your money

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About the business

An all-in-one solution to accept, process, and split payments in your mobile app or online -- from small business to large enterprise.

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