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Brainly has a rating of 1.31 stars from 279 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Brainly most frequently mention free trial, answer questions, and credit card problems. Brainly ranks 85th among Question And Answer sites.
This company responds to reviews on average within 27 days
No positive highlights yet
Brainly saved me with my courses and I got straight A's. Thank you so much! Well worth the cost. It's like having a tutor right next to you.
I have been using Brainly since middle school(I'm a junior now) for almost 12 years. All the time I have used this website I have never run out of "limits" before until today. I only searched three questions; on the fourth, I got the "no more daily limits". On a daily, I ask more than 10 questions max. This might be an update or something and just another way to convince you to get Brainly Plus but I refused to pay for incorrect answers. I might as well pay for a irl tutor. On the other hand, I wouldn't recommend Brainly to be used to study/find answers because the answers are mostly 50 out of 100 incorrect, or the answer doesn't even relate to the question that was asked.
Very dissatisfie. I asked a question and the tutor wrote to me that he didn't know about that topic and closed the chat. I canceled the subscription and a week later they charged a year's subscription to my card and no one is responsible. So you cancel but they still charge you, it's abuse!
I have been using Brainly since middle school(I'm a junior now) for almost 12 years. All the time I have used this website I have never run out of "limits" before until today. I only searched three questions; on the fourth, I got the "no more daily limits". On a daily, I ask more than 10 questions max. This might be an update or something and just another way to convince you to get Brainly Plus but I refused to pay for incorrect answers. I might as well pay for a irl tutor. On the other hand, I wouldn't recommend Brainly to be used to study/find answers because the answers are mostly 50 out of 100 incorrect, or the answer doesn't even relate to the question that was asked.
Hello Kentasia,
Unfortunately, we could not locate your email communication with this review using only your name. If you prefer, please email us at contact@brainly.com with the subject line “[Jabber] Review” so we can follow up and understand exactly what happened while you were using Brainly.
Cheers,
Brainly Team
Not only is the customer service horrible, they will charge you without your consent. Even if you cancel before the seven day trial, they will still charge you and then refuse to refund you your money. Plus it's not even helpful for the material I need to study. A waste of money
Hello Kallista,
Thank you for your message.
Brainly is an online platform for students, parents, and teachers. We offer a lifetime free Brainly Basic plan, as well as paid subscriptions, so that our users can choose the option that best suits their needs.
While we’re sorry you missed the timeframe to cancel your plan free of charge, and we understand it might be a disappointing experience, we must emphasize that our policies are stated explicitly in our Help Center, Terms of Use, and email communications sent to kallistalins123@gmail.com.
I have reviewed the correspondence and can confirm what our representative has already explained. Unfortunately, we will not be able to process a refund.
We do our best to communicate clearly and transparently, and cannot take responsibility for not following the procedure on the user’s end.
Should you have any further questions, please do not hesitate to contact us.
Best,
Brainly Team
Horrible. They charge you without your knowledge. I've canceled before and got charged $40 FOR THE SECOND TIME. Refunds aren't possible and even if I was aware of the charges I was receiving, this website does not give great service anyway.
Products used:
Monthly subscription without my knowledge
Hello,
Thank you for contacting us.
Unfortunately, we do not process refunds, according to our policy. You can learn more about it in our email communications and in our Help Center —> https://bit.ly/refund-policy-brainly
Please note that we send expiration reminders when the subscription is about to renew. We also inform the users that we do not provide refunds if the subscription is not canceled on time. This information was included in the emails sent to you.
If you have any questions, please always feel free to get in touch by sending an email to subscriptions@brainly.com with the subject line “[Jabber] Review”.
Cheers,
Brainly Team
I would have given 0 if possible. $#*!ed owner and website. Such bloody clowns i have never seen in my life istg. These bluds need to stop putting ads for every question
Products used:
the only mistake was trusting the website
Hello,
Unfortunately, we could not locate your email communication with this review using only your name. If you prefer, please email us at contact@brainly.com with the subject line “[Jabber] Review” so we can follow up and understand exactly what happened.
Cheers,
Brainly Team
This site is full of so many ads it can grind a I9-*******k to a halt, People who fall for the scam of a subscription see repeat charges after canceling the service and do not offer refunds, If you are in need of answers and have no other option don't buy their subscriptions, clear data from this site each time you visit it so it thinks its your first time today and doesn't force you to watch a interactive advert, do not click on any of the ads as they are most likely all scams.
I hope that the CEO of the company behind this wakes up with frosted flakes in their bed, bread full of staples and they get a bedbug infestation.
Hello,
Thank you for taking the time to share your comments with us. Please note, however, that we have zero tolerance for disrespectful and aggressive language, and we would appreciate polite communication.
Our Brainly Plus subscription gives students an ad-free experience and unlimited access to all questions on our site. Our Brainly Tutor subscription offers on-demand tutoring support. Once canceled, any subscription is active until the end of the plan, but it does not auto-renew.
If someone is not interested in our subscription, they can continue using Brainly Basic. Thanks to ads, the content within this plan is free to access. Note that your personal browsing history can affect the ads you see on any website.
If you have any questions, please always feel free to get in touch!
I read a "confession" story that looked really interesting from a pop up teaser. I had to make an account and log into Brainly to read the rest. It was not a real story just a "teaser" that got fake "analyzed" as "literature" on the website. It was intended to lure me to join. It wasted my time and made me realize how irresponsible, disrespectful of our time, intentionally misleading and dishonest, and uncaring those looking to make money on the Internet can be. There's better ways to make money and more fulfilling ways to live one's life. Their so called "academic help* seems extremely irresponsible as well. I'm also a teacher and... No thanks. Do not use this site.
Tip for consumers:
Don't click on stuff like this. You never know where it's bringing you.
Products used:
Free trial.
Hello,
Unfortunately, we could not locate your email with this review/message by only using your name here. If you prefer, please email us at contact@brainly.com with the subject line “[Jabber] Review” so we can follow up and understand exactly what happened.
Cheers,
Brainly Team
You Charged me 38.41 USD on a subscription i didn't order!
And don't wana a refund this is scam and
Hello,
Thank you for contacting us.
Unfortunately, we do not process refunds, according to our policy. You can learn more about it in our email communications and in our Help Center —> https://bit.ly/refund-policy-brainly
Please note that we send expiration reminders when the subscription is about to renew. We also inform the users that we do not provide refunds if the subscription is not canceled on time. This information was included in the emails sent to you.
If you have any questions, please always feel free to get in touch by sending an email to subscriptions@brainly.com with the subject line “[Jabber] Review”.
Cheers,
Brainly Team
Be careful with your credit card information. Brainly auto-renews your subscritpion withoutyour concent and refuses to give refunds. Buyer Beware!
Hello Robert,
Thank you for contacting us.
Unfortunately, we do not process refunds, according to our policy. You can learn more about it in our email communications and in our Help Center —> https://bit.ly/refund-policy-brainly
Please note that we send expiration reminders when the subscription is about to renew. We also inform the users that we do not provide refunds if the subscription is not canceled on time. This information was included in the emails sent to you.
If you have any questions, please always feel free to get in touch by sending an email to subscriptions@brainly.com with the subject line “[Jabber] Review”.
Cheers,
Brainly Team
I started my one week free trial to help me study for a test, I didn't find their services to provide for my needs, so I canceled the FREE trial in literal minutes after I had started. 3 days later I see I had been charged $40, and will be disputing this. This is not *******@Brainly.
Hello Tyler,
Thank you for contacting us.
No previous cancelation attempts have been recorded on our end. You would have received an email with confirmation if your subscription had been canceled.
Unfortunately, we do not process refunds, according to our policy. You can learn more about it in our email communications and in our Help Center —> https://bit.ly/refund-policy-brainly
Note that to activate the 7-day free trial, a user must confirm they want to start it, understand it will turn into a recurring paid plan if not canceled, and be aware that we do not provide refunds. This information was included in the emails sent to you.
If you have any other questions, please always feel free to get in touch by sending an email to subscriptions@brainly.com with the subject line “[Jabber] Review”.
Cheers,
Brainly Team
For everything, you have to have this brainly plus. Its costly, and the ad alternative doesn't even load.
Hello Samantha,
Thank you for contacting us.
If you don't wish to purchase one of the Brainly Plus subscription plans, you may still use Brainly with the free Brainly Basic plan.
While there may be interruptions and limits to the amount of answers you can see in a given time period, you will still be able to utilize all our gamification and engagement features available while you wait for your limits to reset.
If you have any other questions, please always feel free to get in touch by sending an email to subscriptions@brainly.com with the subject line “[Jabber] Review”.
Cheers,
Brainly Team
This website has one goal, and that is to take your money. They will have you register for a free trial, then they will charge you $39 regardless of when you cancel. Horrible website.
Products used:
A free trial, which I was charged $40 for.
Hello Todd,
Thank you for contacting us.
Unfortunately, we do not process refunds, according to our policy. You can learn more about it in our email communications and in our Help Center —> https://bit.ly/refund-policy-brainly
Note that to activate the 7-day free trial, a user must confirm they want to start it, understand it will turn into a recurring paid plan if not canceled, and be aware that we do not provide refunds. This information was included in the emails sent to you.
If you have any other questions, please always feel free to get in touch by sending an email to subscriptions@brainly.com with the subject line “[Jabber] Review”.
Cheers,
Brainly Team
Just bad get better brainly bozo. Your bad badbabadbadbadbadbadbadbadbadbadbadbaddbadbadbadbadbadbadbadbad
Hello,
Unfortunately, we could not locate your email with this review/message using only your name. If you prefer, please email us at contact@brainly.com with the subject line “[Jabber] Review” so we can follow up and understand exactly what happened.
Cheers,
Brainly Team
This site continues to provide incorrect information about science and math questions and answers. It should be shut down.
We have tried this site for almost a year or maybe longer and do not think we have gotten very many correct answers to questions we have had. This is unacceptable in today's world where students and parents rely on correct information when they have a question.
Someone recently told me not to trust WIKI, but I feel we get better correct info their than we do on Brainly.
I expected a verified answer but guess what!? This answer isn't even correct it only has two sentences its supposed to be 5 sentences! I'm disappointed that brainly blocks the word google for some reason and they let rude people type gibberish and curse words on every answer today, they let people date, give away money when answered which is a scam and send links to malicious websites. The report feature is useless because brainly is a useless company and overall im dissatisfied with it
Tip for consumers:
Avoid this at all cost
I've been going through a lot of money issues lately and I finally got it sorted out and I had just enough money to get gas all of a sudden I get $24 dollars taken out of my account from Brainly for a subscription I didn't know I had. This isn't the first time this has happened to me. Back in 2021 they charged me and I was able to get a refund. But now they've changed their policy which I did not know because I haven't used this service since 2021. Now I can't get gas in my car and I don't get paid for another week. I will never use Brainly again.
Hello Lex,
Thank you for contacting us.
Unfortunately, we do not process refunds, according to our policy. You can learn more about it in our email communications and in our Help Center —> https://bit.ly/refund-policy-brainly
Please note that we send expiration reminders when the subscription is about to renew. We also inform the users that we do not provide refunds if the subscription is not canceled on time. This information was included in the emails sent to you.
If you have any questions, please always feel free to get in touch by sending an email to subscriptions@brainly.com with the subject line “[Jabber] Review”.
Cheers,
Brainly Team
They are unrelenting when it comes to trying to get a refund. The minute they charge you, they will not refund you even if you never used their service during the trial period. They state that they'll remind you right before you are charged but that isn't the case.
Products used:
None
Hello David,
Thank you for contacting us.
Unfortunately, we do not process refunds, according to our policy. You can learn more about it in our email communications and in our Help Center —> https://bit.ly/refund-policy-brainly
Note that to activate the 7-day free trial, a user must confirm they want to start it, understand it will turn into a recurring paid plan if not canceled, and be aware that we do not provide refunds. This information was included in the emails sent to you.
If you have any other questions, please always feel free to get in touch by sending an email to subscriptions@brainly.com with the subject line “[Jabber] Review”.
Cheers,
Brainly Team
If you use PayPal, watch out. I've seen someone get charged by Brainly even though they don't use it. I don't know how Brainly hacks into people's PayPal account, but it's insane. It's 13+ OBVIOUSLY because Brainly is letting teens and adults date. The moderators just HATE people, they delete correct answers without no reason. I've used Brainly a few times, I have gone into it for answers, but at least HALF the time, the answers are wrong or they just say "I don't know sorry." Brainly, you need to QUIT hacking into people's PayPal account.
Tip for consumers:
Don't go here, it's a scam.
My daughter signed up for Brainly in her last year of school. She set up an account under my name and with my Paypal information. I had no idea that this was an auto renewal situation. Imagine my surprise when Brainly sent me an email saying my subscription had automatically renewed. I immediately emailed Brainly and cancelled my subscription as well as notifying PayPal and opening a dispute. The response from Brainly was basically too bad but we don't offer refunds. I literally cancelled the subscription within minutes of receiving their email. However, they state on their website that you will receive an email notifying you of the auto renewal 7 days before your account is charged. Brainly never sent me an email. I have scoured everything in my email account including the spam folder and they did not send any emails advising of auto renewal. So, doesn't that mean that they are breaking their own policy?
Hello Amy,
Thank you for contacting us.
Unfortunately, we do not process refunds, according to our policy. You can learn more about it in our email communications and in our Help Center —> https://bit.ly/refund-policy-brainly
Please note that we send expiration reminders when the subscription is about to renew. We also inform the users that we do not provide refunds if the subscription is not canceled on time. This information was included in the emails sent to you.
If you have any questions, please always feel free to get in touch by sending an email to subscriptions@brainly.com with the subject line “[Jabber] Review”.
Cheers,
Brainly Team
I put under 13 when I was signing up because I am 12 almost 13 and then it said I have to be 13 so I put 13 then it wouldn't let me sign up and it is a useless app the worst I ever used!
Hello,
Unfortunately, we could not locate your email communication with this review using only your name. If you prefer, please email us at contact@brainly.com with the subject line “[Jabber] Review” so we can follow up and understand exactly what happened.
Cheers,
Brainly Team
Seriously? I've been trying for the past year, it keeps on saying "Sorry, we can't complete your registration at this time." Is it that busy? I am struggling in math and I keep on getting non-stop annoying ads about Brainly. So I decided to give it a try, why not? Though it never works! I am also 13+ and have tried so many things, yet nothing works.
Tip for consumers:
If you manage to get in, Brainly could help you a lot. I recommend to try using it.
Pretty sure the photo says it all. The users on brainly are ridiculous and don't understand that the people like me were there for our education and to succeeded not for them to go around acting like their sh*t doesn't stink. Recently the users use the app as if its a dating site or a meme page when it isn't. You can report people on brainly but that's about it. There's no penalty or anything that can stop idiots like the one in the screenshot. Nothing good comes out of a scam so don't get this app if you want serious answers.
I got autosubscribed for a full year. After requesting a refund 10 minutes after autosubscribed, I requested a refund or to at least drop my subscription to a month rather than a year. They blew me off and told me they can't do that. Not to mention the website had zero helpful information for any of my classes. I just wanted help on one problem and now I'm $54 in the hole. And you wonder why the youth are poorer and poorer. They're being scammed and abused from companies like Brainly.
Products used:
Brainly Plus
Hello Bryce,
Thank you for contacting us.
Unfortunately, we do not process refunds, according to our policy. You can learn more about it in our email communications and in our Help Center —> https://bit.ly/refund-policy-brainly
Please note that we send expiration reminders when the subscription is about to renew. We also inform the users that we do not provide refunds if the subscription is not canceled on time. This information was included in the emails sent to you.
If you have any questions, please always feel free to get in touch by sending an email to subscriptions@brainly.com with the subject line “[Jabber] Review”.
Cheers,
Brainly Team
Brainly is horrible. I spent hours answering atleast 500 questions. I have only one left to my profile they took all my points all of my badges all of my answers questions and anything to do with my account. I had so many points too atleast ******* now im all the way down to 200. They give stupid reasons like its there update and they want helpful information. I type 50+ words for every single question. I had at least twenty brainliest. I had so many ratings on my questions and thanks also. I had 20 friends and they are all gone. I wish this app never existed. It wasted 3 years of my life. I wish I could sue them. Im a student who wants to help others and recieve helps so this is really sad. Brainly do better. I did challenges spent money with them rated them and everything. I really need money now and I wasted it with this stupid app.
Tip for consumers:
that they would delete all my hard work
Products used:
premium
Hello,
Unfortunately, we could not locate your email communication with this review using only your name. If you prefer, please email us at contact@brainly.com with the subject line “[Jabber] Review” so we can follow up and understand exactly what happened.
Cheers,
Brainly Team
I am so unimpressed. I tried to cancel my trial via email, as they said I could and I could not find the option to online. They didn't answer, and I got charged. I then emailed for a refund right away as they say you can, and again no response. I tried reaching out a third time and have yet to hear anything, I've been literally forced into a subscription.
Tip for consumers:
Do NOT sign up for the free trial if you don’t plan on paying for a whole year.
Gain trust and grow your business with customer reviews.
Brainly is the place to learn, for students, by students. The world? ۪s largest social learning network, Brainly.com and our Brainly app bring high school and middle school students together to make learning outside the classroom highly engaging, effecti...
Hello Yelitza,
Thank you for contacting us.
Unfortunately, we do not process refunds, according to our policy. You can learn more about it in our email communications and in our Help Center —> https://bit.ly/refund-policy-brainly
Note that to activate the 7-day free trial, a user must confirm they want to start it, understand it will turn into a recurring paid plan if not canceled, and be aware that we do not provide refunds. This information was included in the emails sent to you. Also, if you canceled, you should've received a confirmation for it. If you did receive the confirmation that your trial was canceled before it was charged, please forward it to us by sending an email to subscriptions@brainly.com with the subject line “[Jabber] Review”.
Cheers,
Brainly Team