• BracketsRus

BracketsRus

Overview

BracketsRus has a rating of 4.39 stars from 271 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BracketsRus most frequently mention next day, good quality, and fast delivery. BracketsRus ranks 6th among TVs sites.

  • Service
    41
  • Value
    40
  • Shipping
    40
  • Returns
    17
  • Quality
    39

This company does not typically respond to reviews

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What reviewers want you to know

Positive highlights

  • Tv bracket was a doddle to fit, especially with the built in spirit levels, nice and sturdy construction.
  • The Wall Bracket for my LG TV arrived within 2 days of ordering.

Critical highlights

  • It is not possible to speak to customer service except by email.
  • They claim on the website "Free 24 Delivery" but I am still waiting after 3 days.
How would you rate BracketsRus?
Top Positive Review

“AMAZING”

Kiara J.
5/18/20

First off the website was easy to use and has a huge selection of TV brackets at amazing low prices After ordering the wrong TV bracket I panicked but with their outstandingly good Customer service the problem was resolved and I received my bracket the next day, I also received a part refund that came through a lot faster than expected, The quality of the product was also to an amazing standard, I would definitely recommend.

Top Critical Review

“APPALLING CUSTOMER SERVICE”

steven m.
1/12/23

I am not sure that this company exists It is not registered anywhere It does not have a customer service phone line, only a form to fill in to get back to them that they do NOT reply to. I am still awaiting hearing back and awaiting to see if I will actually receive the bracket I paid for!

Reviews (271)

Rating

Timeframe

Other

Reviews that mention popular keywords

tv bracket (25) customer service (19) wall bracket (14) excellent service (11) day delivery (12) great product (13) right bracket (6) fast delivery (19) 24 hours (4) great service (11) excellent product (8) quality product (10)
Thumbnail of user stevenm2556
1 review
0 helpful votes
January 12th, 2023

I am not sure that this company exists
It is not registered anywhere
It does not have a customer service phone line, only a form to fill in to get back to them that they do NOT reply to.
I am still awaiting hearing back and awaiting to see if I will actually receive the bracket I paid for!

Products used:
A BRACKET NOT RECEIVED YET

Thumbnail of user elizabethd864
1 review
0 helpful votes
December 8th, 2020

Awful company to deal with- no address or phone numbers given anywhere! Need to return an item but can't as I can not contact them to find out their address m! The only way of contacting them is via their suspect ‘One for everything' online form - which is never read and I don't believe goes anywhere! Absolutely disgraceful - I'm warning people NEVER order from these people! I've reported them to Trading Standards!

Thumbnail of user chrisi194
1 review
0 helpful votes
January 11th, 2021

Ordered a bracket on Thursday with an emboldened promise on their website of "Free next day delivery". Four days later and nothing. Won't answer phone and direct to email query instead. Nothing back. I'd avoid.

Tip for consumers:
Do not buy from this company. Disappointment awaits.

Products used:
TV Brackets

Service
Value
Shipping
Thumbnail of user georges1689
1 review
0 helpful votes
December 8th, 2021

Terrible service.
Ordered a flat wall bracket for 55 " Samsung TV.
Knew bracket was arriving so took day off work to fit TV to wall. Wrong screws sent with bracket so was unable to mount TV. Their product ( the bracket that I order is advertised as Guaranteed to fit all Samsung TV's. Obviously this was not the case.
Contacted them on 24 November stating that the wrong screws had been sent and immediately received an acknowledgment to say they had received the email and would deal with it.
Today, 08 December and over two weeks later, I received an email from them asking me to send the model of TV and they would send new screws.
Because I had waited so long for them to get back to me I bought my own screws and fitted the TV.
Their advertising is false in that they said on their website and pictures that they guarantee that it would fit my Samsung TV and it didn't.
To take over two weeks to contact me to ask the model of my TV is absolutely unacceptable.
They then claim that their email system was problematic. Although they did receive my email over two weeks ago.
Use this company at your own risk. But if anything is wrong with the product or you need after sales or customer service then I'm afraid that based on my experience you will be very disappointed

Tip for consumers:
It’s a risk.

Service
Quality
Thumbnail of user sandram815
1 review
0 helpful votes
March 4th, 2020

Wrong item received. Do not respond to telephone. Have received 1 email despite sending many. Still no further forward. Stay clear

Thumbnail of user kenc415
1 review
0 helpful votes
June 29th, 2020

Ordered Bracket 24th of April. It's now 29th of June. No bracket. Phone doesn't even ring when I call, though they never answered in the past anyway. No response to emails. Another Covid Casualty? Save your money. I was trying to give local business a chance rather than amazon. Lesson learned. Only cost 20 quid for the lesson.

Thumbnail of user victoriag111
1 review
0 helpful votes
October 18th, 2018

Ordered item on Monday and it's now Friday and still not delivered. So much for next day delivery. Tried calling them and emailing but no response! Terrible after sales service.

Thumbnail of user kittyc22
1 review
0 helpful votes
October 28th, 2019

I wish I could do zero star. One of the worst customer service I have experienced. I have a Sony TV which needs special wall bracket as the back of it is not flat. I typed in the TV model and there is one bracket that is especially for that TV, I was very happy so ordered straight away. It wasn't cheap, about £30 with delivery charge. But when came to installing it, the bracket shape and the holes on the back of the TV don't match at all. So I contacted customer service, a guy called Lee responded that I actually need a different bracket for this TV which is priced at £60 and a £15 Sony screws set. So I said right if I order those ones instead, can they give me free return for the £30 one as it's not my fault they provided incorrect information on their website. Lee replied no' because the measurements are all on the page I should have checked before I buy. Seriously?! What's point of putting TV models on the page if they are totally wrong? Then I realised this is probably how they con people, in this case making me spend £100 on a TV bracket. Needless to say I'm never buying on their website again and will warn all my friends to stay away from them.

Thumbnail of user hayleyb33
1 review
0 helpful votes
October 5th, 2018

A minute ago
WOULD BE ZERO STARS IF THERE WAS AN OPTION! PLEASE DO NOT USE THIS COMPANY! The servise is below appaulling, and I genuinely didn't think that was feasible. They delivered part of our order (a tiny part!) Then held our money to ransom whilst we desperately tried to get someone to helpus or even respond to us. Seriously terrible beyond belief! I WILL BE TAKING THIS FURTHER, so please avoid at all costs!

Thumbnail of user paulj257
1 review
1 helpful vote
September 4th, 2018

Bad communication from seller and not able to contact on landline. Next day delivery? Waited 5 days and then cancelled order for a refund. Not very professional, not recommended.

Thumbnail of user mikeh239
1 review
3 helpful votes
May 26th, 2016

I ordered what was advertised as a corner bracket for a 32 inch TV. Now bearing in mind all they do is supply TV brackets, they sent me a bracket that would give you the minimum adjustment on a flat wall, so was useless for what I wanted. When I informed them they asked me to return the bracket at my cost, then they would refund the bracket price not the postage and I could re-order. Buyer beware, do not use them.

Thumbnail of user malc334
1 review
2 helpful votes
December 4th, 2015

Horrible company. They never pick up the telephone so customer service is non existent (probably fully aware that if they answer there are dissatisfied customers wanting some kind of service). The were late sending me the bracket, when it finally arrived it wasn't suitable and it cost me £13 to return it - so they just sent it back to me. No refund and stuck with a crap bracket I don't want. Absolutely disgusted. Please don't bother wasting your time and money, companies like this do not deserve your business.

Thumbnail of user williamm272
1 review
2 helpful votes
December 21st, 2016

They claim on the website "Free 24 Delivery" but I am still waiting after 3 days. The emails from their Customer Services are short and terse and very unhelpful. Would never buy again

Thumbnail of user billya7
1 review
3 helpful votes
December 2nd, 2016

Not received the order 4 days after purchasing with 'guaranteed next day delivery'. The email on the order confirmation doesn't exist, the telephone number just rings out. No way of contacting them. Look on trust pilot for honest reviews.

Thumbnail of user lisaf62
1 review
3 helpful votes
February 8th, 2015

Sent me the wrong bracket, returned tracked delivery, item was delivered to them on Jan 22, still waiting for refund. Very unhelpful. Opened paypal dispute to get refund. Total rip off merchants. Avoid..

Tip for consumers:
Dont give them your business.

Service
Value
Shipping
Returns
Quality
Thumbnail of user johnt242
1 review
3 helpful votes
September 7th, 2015

Like at least one other reviewer from here, in spite of giving exact model number for a TV bracket, I was supplied with some complete junk that was not fit for purpose. And the company refuses to refund

Thumbnail of user ad4175
1 review
3 helpful votes
June 5th, 2014

They sent the wrong brackets. I asked for a refund. Sent brackets back and they refunded me only partially as they clained the packaging was broken.
Funny how they did the same to a colleague of mine.

Thumbnail of user abigailh7
1 review
5 helpful votes
September 18th, 2015

First of all they sent a bracket that didn't fit my TV, even though the description guaranteed that it would. I contacted them and they sent a replacement. Great, right? Wrong! This didn't fit either! I contacted them again and they refused a refund as it was out of the 30 days. The reason for this, was that it took a week for the new bracket to arrive, and on average 3 days to reply to every email, and they never answer the phone. I opened a PayPal dispute and PayPal agreed to refund me as the company was at fault. Brackets r us refused to pay for the return, therefore it cost us £13 to return! So we are out of pocket due to their errors.

Thumbnail of user maureenp3
1 review
3 helpful votes
October 21st, 2014

Bought this bracket for £58 for a 55in television when opened the words that sprung out at me was SHOULD BE FITTED BY AN EXPERT. Fitting this is very basic DIY experience, when fitted my television was very unsafe, this bracket was not fit for purpose, no joy after 8 e-mails from lee Deal with this firm at your peril. Still trying to get a refund but only get inane answers

Tip for consumers:
Do so at your own peril

Service
Value
Shipping
Returns
Quality
Thumbnail of user tonim16
1 review
4 helpful votes
September 18th, 2015

Purchased 1 bracked from Brackets R Us, they charged me for 2 and sent 2, refused to admit it was their fault and would not co-operate in returning the 2nd bracket I had not ordered. The bracket I had ordered was not as described, did not fit my TV even though the website stated it would, poor quality etc. They have no customer service and I had to chase 3 times for a refund. Dont be fooled by low prices - you get what you pay for. If you call them they are rude and unhelpful. Dont bother!

Thumbnail of user sf55
1 review
2 helpful votes
December 15th, 2015

AVOID AT ALL COSTS! Take your money and do no dispatch, do not reply to emails and staff on the phone cannot help, just tell you to email

Thumbnail of user ga5549
1 review
7 helpful votes
June 25th, 2015

Their website is misleading. When it says a bracket will fit all TVs of a certain make and size, it doesn't. After you have paid for the bracket they tell you that you need an adapter. They are either idiots or scam artists and are wasting my time.

Thumbnail of user alastairj
2 reviews
14 helpful votes
November 28th, 2013

Very poor products and service. First bracket arrived in a broken box, with rusted parts, and didn't fit the TV properly. Second bracket was far too weak and bendy to support the TV properly. It is not possible to speak to customer service except by email. They drag their feet. They sent me a form to request refund but I had to pay postage to return the bracket, and it has been 1 month since sending and no response. Everything so far suggests they have no serious interest in customer care, only in making sales. If you use this company you are taking a big risk - it may be fine if nothing goes wrong but if something does you will be on your own.

Thumbnail of user chrisc137
1 review
5 helpful votes
August 28th, 2014

Having bought the bracket for a flat screen tv, I tried to fit up to the wall only to find that when the tv was fitted onto the bracket it could fall off if moved (which this tv was) I called to the customer service numerous times before anyone answered and when i did get through I was told this is how it was, despite numerous calls again to speak to somebody in technical I never got through. CUSTOMER SERVICE IS THE WORST I HAVE DEALT WITH EVEN WORSE THAN RYANAIR. Despite their no help I had to modify the bracket to work properly and now hang nicely on the lab wall, and NO HELP FROM BRACKETSRUS

Tip for consumers:
if you have to phone customer service make sure you have time to spare

Service
Value
Shipping
Quality
Thumbnail of user gordonb35
1 review
5 helpful votes
February 15th, 2015

Good bracket. Wrong instructions / fixings.
Poor customer service.
I purchased Their £118.99 model, which can (if i remember correctly) hold a 75kg plasma! And swing it 75cm into your room! Impressive eh?
I should point out from the start, the bracket is of near excellent quality, (The wall plate is too thin) and works perfectly. After spending £20 on the quality of fixings, it should be supplied with.
The problem is with the fixing instructions! All nuts and bolts were supplied with the bracket for its assembly, with a couple of parts pre assembled (which required a spanner & large allen key) which was nice of them, as a customer might not have them.
The problem was the instructions stated (for a brick wall) drill 6 x 12mm holes WRONGLY!
The coach screws & rawlplugs supplied required a 10mm hole drilling.
I only found this out in hindsight after attaching my (15kg) 47" LG smart tv.
Very fortunately, (and because I didn't trust the fixings) I was able to catch my tv, as the top fixings ripped out from the wall!
I emailed Bracketsrus stating the problem, with various options of solution (being a tradesman), that require a 12mm hole, and inviting them to foot the bill.
They declined stating "We don't stock them".
I didn't bother to persist, as in my initial email I specified that the loading on the bracket when extended is inline with the direction of the fixing on the top row of fixings (as the bracket acts as a (75cm)lever, pivoting off the bottom fixings).
As the wall plate is only 2mm in thickness (i. E., will bend), and only 6 coach screws supplied,(I personally doubt the top row of coach screws would hold. A quality Fischer expansion bolt, Multi Monti, or Resin Anchor, would be appropriate, considering the loading, in the direction of pull, i. E. not a sheer loading at 90* to the fixing) The instructions should have specified a coach screw either side of the top of the pivot, as that is where most of the load is. At least the coach screws were 8.8 grade tensile steel, all-be-it going into cheap unbranded plugs, so would take the required torque, without snapping, if the plugs didn't pull.
As the wall plate being 2mm, will bend, as not being specified, most people will drill the 6 holes equally spaced with 4 in the corners, and 2 in the middle.
If the correct hole size had been stated, I would have been able to tell if the supplied coach bolts would torque up satisfactorily, mine didn't, they span.
In order not to specify where the fixings go (particularly on the top) on the wall plate, it would need to be made of 4mm thickness steel.
When you buy their dearest bracket, you don't expect it to break your TV, and have to pay another £20 on the quality of fixings, it should be supplied with.
P.S. They offer a HDMI cable for each 5* review!
As stated by other reviewers, there is no-one to speak to. And they keep you waiting for an email.
To be fail it did arrive the next day. But the box was battered.

Tip for consumers:
Bear in mind the customer service, is very poor. No one to speak to, quick to take your money, slow to respond via email, (as thats the only option). The returns policy is exclusional by nature, thereby invalidating their money back guarantee. They don't listen, and don't want to know. Why would they when your cash is in their bank.

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From the business

FREE 24 HOUR Delivery on all TV brackets and TV wall brackets for home and office use.

Company Representative

Thumbnail of user sarahp341
Sarah P.
Typically does not respond to reviews

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