BracketsRus has a rating of 4.39 stars from 271 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BracketsRus most frequently mention next day, good quality, and fast delivery. BracketsRus ranks 6th among TVs sites.
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First off the website was easy to use and has a huge selection of TV brackets at amazing low prices After ordering the wrong TV bracket I panicked but with their outstandingly good Customer service the problem was resolved and I received my bracket the next day, I also received a part refund that came through a lot faster than expected, The quality of the product was also to an amazing standard, I would definitely recommend.
I am not sure that this company exists It is not registered anywhere It does not have a customer service phone line, only a form to fill in to get back to them that they do NOT reply to. I am still awaiting hearing back and awaiting to see if I will actually receive the bracket I paid for!
I am not sure that this company exists
It is not registered anywhere
It does not have a customer service phone line, only a form to fill in to get back to them that they do NOT reply to.
I am still awaiting hearing back and awaiting to see if I will actually receive the bracket I paid for!
Products used:
A BRACKET NOT RECEIVED YET
Awful company to deal with- no address or phone numbers given anywhere! Need to return an item but can't as I can not contact them to find out their address m! The only way of contacting them is via their suspect ‘One for everything' online form - which is never read and I don't believe goes anywhere! Absolutely disgraceful - I'm warning people NEVER order from these people! I've reported them to Trading Standards!
Ordered a bracket on Thursday with an emboldened promise on their website of "Free next day delivery". Four days later and nothing. Won't answer phone and direct to email query instead. Nothing back. I'd avoid.
Tip for consumers:
Do not buy from this company. Disappointment awaits.
Products used:
TV Brackets
Terrible service.
Ordered a flat wall bracket for 55 " Samsung TV.
Knew bracket was arriving so took day off work to fit TV to wall. Wrong screws sent with bracket so was unable to mount TV. Their product ( the bracket that I order is advertised as Guaranteed to fit all Samsung TV's. Obviously this was not the case.
Contacted them on 24 November stating that the wrong screws had been sent and immediately received an acknowledgment to say they had received the email and would deal with it.
Today, 08 December and over two weeks later, I received an email from them asking me to send the model of TV and they would send new screws.
Because I had waited so long for them to get back to me I bought my own screws and fitted the TV.
Their advertising is false in that they said on their website and pictures that they guarantee that it would fit my Samsung TV and it didn't.
To take over two weeks to contact me to ask the model of my TV is absolutely unacceptable.
They then claim that their email system was problematic. Although they did receive my email over two weeks ago.
Use this company at your own risk. But if anything is wrong with the product or you need after sales or customer service then I'm afraid that based on my experience you will be very disappointed
Tip for consumers:
It’s a risk.
Wrong item received. Do not respond to telephone. Have received 1 email despite sending many. Still no further forward. Stay clear
Ordered Bracket 24th of April. It's now 29th of June. No bracket. Phone doesn't even ring when I call, though they never answered in the past anyway. No response to emails. Another Covid Casualty? Save your money. I was trying to give local business a chance rather than amazon. Lesson learned. Only cost 20 quid for the lesson.
Ordered item on Monday and it's now Friday and still not delivered. So much for next day delivery. Tried calling them and emailing but no response! Terrible after sales service.
I wish I could do zero star. One of the worst customer service I have experienced. I have a Sony TV which needs special wall bracket as the back of it is not flat. I typed in the TV model and there is one bracket that is especially for that TV, I was very happy so ordered straight away. It wasn't cheap, about £30 with delivery charge. But when came to installing it, the bracket shape and the holes on the back of the TV don't match at all. So I contacted customer service, a guy called Lee responded that I actually need a different bracket for this TV which is priced at £60 and a £15 Sony screws set. So I said right if I order those ones instead, can they give me free return for the £30 one as it's not my fault they provided incorrect information on their website. Lee replied no' because the measurements are all on the page I should have checked before I buy. Seriously?! What's point of putting TV models on the page if they are totally wrong? Then I realised this is probably how they con people, in this case making me spend £100 on a TV bracket. Needless to say I'm never buying on their website again and will warn all my friends to stay away from them.
A minute ago
WOULD BE ZERO STARS IF THERE WAS AN OPTION! PLEASE DO NOT USE THIS COMPANY! The servise is below appaulling, and I genuinely didn't think that was feasible. They delivered part of our order (a tiny part!) Then held our money to ransom whilst we desperately tried to get someone to helpus or even respond to us. Seriously terrible beyond belief! I WILL BE TAKING THIS FURTHER, so please avoid at all costs!
Bad communication from seller and not able to contact on landline. Next day delivery? Waited 5 days and then cancelled order for a refund. Not very professional, not recommended.
I ordered what was advertised as a corner bracket for a 32 inch TV. Now bearing in mind all they do is supply TV brackets, they sent me a bracket that would give you the minimum adjustment on a flat wall, so was useless for what I wanted. When I informed them they asked me to return the bracket at my cost, then they would refund the bracket price not the postage and I could re-order. Buyer beware, do not use them.
Horrible company. They never pick up the telephone so customer service is non existent (probably fully aware that if they answer there are dissatisfied customers wanting some kind of service). The were late sending me the bracket, when it finally arrived it wasn't suitable and it cost me £13 to return it - so they just sent it back to me. No refund and stuck with a crap bracket I don't want. Absolutely disgusted. Please don't bother wasting your time and money, companies like this do not deserve your business.
They claim on the website "Free 24 Delivery" but I am still waiting after 3 days. The emails from their Customer Services are short and terse and very unhelpful. Would never buy again
Not received the order 4 days after purchasing with 'guaranteed next day delivery'. The email on the order confirmation doesn't exist, the telephone number just rings out. No way of contacting them. Look on trust pilot for honest reviews.
Sent me the wrong bracket, returned tracked delivery, item was delivered to them on Jan 22, still waiting for refund. Very unhelpful. Opened paypal dispute to get refund. Total rip off merchants. Avoid..
Tip for consumers:
Dont give them your business.
Like at least one other reviewer from here, in spite of giving exact model number for a TV bracket, I was supplied with some complete junk that was not fit for purpose. And the company refuses to refund
They sent the wrong brackets. I asked for a refund. Sent brackets back and they refunded me only partially as they clained the packaging was broken.
Funny how they did the same to a colleague of mine.
First of all they sent a bracket that didn't fit my TV, even though the description guaranteed that it would. I contacted them and they sent a replacement. Great, right? Wrong! This didn't fit either! I contacted them again and they refused a refund as it was out of the 30 days. The reason for this, was that it took a week for the new bracket to arrive, and on average 3 days to reply to every email, and they never answer the phone. I opened a PayPal dispute and PayPal agreed to refund me as the company was at fault. Brackets r us refused to pay for the return, therefore it cost us £13 to return! So we are out of pocket due to their errors.
Bought this bracket for £58 for a 55in television when opened the words that sprung out at me was SHOULD BE FITTED BY AN EXPERT. Fitting this is very basic DIY experience, when fitted my television was very unsafe, this bracket was not fit for purpose, no joy after 8 e-mails from lee Deal with this firm at your peril. Still trying to get a refund but only get inane answers
Tip for consumers:
Do so at your own peril
Purchased 1 bracked from Brackets R Us, they charged me for 2 and sent 2, refused to admit it was their fault and would not co-operate in returning the 2nd bracket I had not ordered. The bracket I had ordered was not as described, did not fit my TV even though the website stated it would, poor quality etc. They have no customer service and I had to chase 3 times for a refund. Dont be fooled by low prices - you get what you pay for. If you call them they are rude and unhelpful. Dont bother!
AVOID AT ALL COSTS! Take your money and do no dispatch, do not reply to emails and staff on the phone cannot help, just tell you to email
Their website is misleading. When it says a bracket will fit all TVs of a certain make and size, it doesn't. After you have paid for the bracket they tell you that you need an adapter. They are either idiots or scam artists and are wasting my time.
Very poor products and service. First bracket arrived in a broken box, with rusted parts, and didn't fit the TV properly. Second bracket was far too weak and bendy to support the TV properly. It is not possible to speak to customer service except by email. They drag their feet. They sent me a form to request refund but I had to pay postage to return the bracket, and it has been 1 month since sending and no response. Everything so far suggests they have no serious interest in customer care, only in making sales. If you use this company you are taking a big risk - it may be fine if nothing goes wrong but if something does you will be on your own.
Having bought the bracket for a flat screen tv, I tried to fit up to the wall only to find that when the tv was fitted onto the bracket it could fall off if moved (which this tv was) I called to the customer service numerous times before anyone answered and when i did get through I was told this is how it was, despite numerous calls again to speak to somebody in technical I never got through. CUSTOMER SERVICE IS THE WORST I HAVE DEALT WITH EVEN WORSE THAN RYANAIR. Despite their no help I had to modify the bracket to work properly and now hang nicely on the lab wall, and NO HELP FROM BRACKETSRUS
Tip for consumers:
if you have to phone customer service make sure you have time to spare
Good bracket. Wrong instructions / fixings.
Poor customer service.
I purchased Their £118.99 model, which can (if i remember correctly) hold a 75kg plasma! And swing it 75cm into your room! Impressive eh?
I should point out from the start, the bracket is of near excellent quality, (The wall plate is too thin) and works perfectly. After spending £20 on the quality of fixings, it should be supplied with.
The problem is with the fixing instructions! All nuts and bolts were supplied with the bracket for its assembly, with a couple of parts pre assembled (which required a spanner & large allen key) which was nice of them, as a customer might not have them.
The problem was the instructions stated (for a brick wall) drill 6 x 12mm holes WRONGLY!
The coach screws & rawlplugs supplied required a 10mm hole drilling.
I only found this out in hindsight after attaching my (15kg) 47" LG smart tv.
Very fortunately, (and because I didn't trust the fixings) I was able to catch my tv, as the top fixings ripped out from the wall!
I emailed Bracketsrus stating the problem, with various options of solution (being a tradesman), that require a 12mm hole, and inviting them to foot the bill.
They declined stating "We don't stock them".
I didn't bother to persist, as in my initial email I specified that the loading on the bracket when extended is inline with the direction of the fixing on the top row of fixings (as the bracket acts as a (75cm)lever, pivoting off the bottom fixings).
As the wall plate is only 2mm in thickness (i. E., will bend), and only 6 coach screws supplied,(I personally doubt the top row of coach screws would hold. A quality Fischer expansion bolt, Multi Monti, or Resin Anchor, would be appropriate, considering the loading, in the direction of pull, i. E. not a sheer loading at 90* to the fixing) The instructions should have specified a coach screw either side of the top of the pivot, as that is where most of the load is. At least the coach screws were 8.8 grade tensile steel, all-be-it going into cheap unbranded plugs, so would take the required torque, without snapping, if the plugs didn't pull.
As the wall plate being 2mm, will bend, as not being specified, most people will drill the 6 holes equally spaced with 4 in the corners, and 2 in the middle.
If the correct hole size had been stated, I would have been able to tell if the supplied coach bolts would torque up satisfactorily, mine didn't, they span.
In order not to specify where the fixings go (particularly on the top) on the wall plate, it would need to be made of 4mm thickness steel.
When you buy their dearest bracket, you don't expect it to break your TV, and have to pay another £20 on the quality of fixings, it should be supplied with.
P.S. They offer a HDMI cable for each 5* review!
As stated by other reviewers, there is no-one to speak to. And they keep you waiting for an email.
To be fail it did arrive the next day. But the box was battered.
Tip for consumers:
Bear in mind the customer service, is very poor. No one to speak to, quick to take your money, slow to respond via email, (as thats the only option). The returns policy is exclusional by nature, thereby invalidating their money back guarantee. They don't listen, and don't want to know. Why would they when your cash is in their bank.
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