BracePlanet Reviews Summary
BracePlanet has a rating of 3.7 stars from 1,316 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BracePlanet most frequently mention free shipping, return policy and good price. BracePlanet ranks 3rd among Medical Supply Store sites.
Instant Feedback
Great
Quick and easy
I got bad advice and I contacted them to send the ankle brace back. They told me that I had to pay the original shipping of 6.79 on a $10.50 brace. When I get the exchange, I would have paid double. This company is dishonest. Won't be buying from them again.
The item in question has only been worn one time, but I like it better then other that I have tried.
Thanks Gary Dean
Wrist splint I ordered was tricky to fasten around thumb, with min gap; however this did not appear to effect reason for purchase which was support of wrist to treat tennis elbow.
Fast, easy and very satisfactory
This is the first time I have been to your web site. The "video chat" was very helpful however, I do not agree that you don't refund money for braces. Seniors and people on fixed income cannot afford to try everything that you say "will" work; then we are out money we can't really afford to spend. All to try to get rid of the pain! Ok, so now I received the brace -- and it was HORRIBLE! And I'm out the money! I did return it to exchange for another item I have been wanting to try. But I'm not hopeful it will work either! Just still seems like a ripoff to not get my money back since the item I'm exchanging for is not close to what I paid for the brace and I had to pay to send the horrible brace back. Just not too happy right now.
Look. Forward to item being as described
When I had questions about a product, your staff didn't have the answer, but they got me in contact with the manufacturer. Helpful I give them 100%
Please move the live chat. It gets in the way of proceeding with an order
Very annoying
Very pleased with my brace.
About the Business
BracePlanet.com specializes in Ankle supports, knee braces, back braces, maternity belts, wrist braces, neck braces and other orthopedic products.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members