BoxHop

Okay, so I see a lot of negative reviews here for BoxHop. But in all honesty, I would like to give this company credit for being fantastic when I first joined them about 8 months ago. My items were shipped promptly and packaged very well. More importantly, using a VIP membership, their rates were fantastic and could not be beat by any other competitor. Most of the times I made an order, I found it was charged basis the actual weight of product rather than dimensional weight which, in most cases, gives double or triple the weight of the original product, thus incurring a much higher shipping cost. I have found most other package forwarding services charge basis dimensional weight rather than actual weight, and I have found their prices to be much higher than BoxHop's. I've only had two incidents with Boxhop, where I shipped something with very large dimensions, thus incurred a much higher cost than expected, and one of my shipments was lost, but then they found it like 2-3 weeks later. These two incidents were pretty recent and I attribute this to the fact the company is closing its doors by end of Jan 2016. I assume incidents of this type would occur given that they are in the process of closing down. Of course, the fact that they are closing down probably would be an indicator that there were problems, maybe financial, administrative, etc. Their website did have a lot of glitches and at many times was unresponsive. But I must say I did thoroughly benefit from their service. Question now is, I would like to use another provider with good service and competitive rates. I've checked Stackry's, used their calculator tool to provide an example shipment, but was discouraged by the cost result. Does anyone know of a provider that uses actual weight for calculations rather than dimensional weight?

My item was delivered by UPS to my BoxHop address on 11 January 2016. I received an email from BoxHop confirming this, asking for payment to ship to the UK and then told the item was on it's way. It's now 2 February, I have contacted BoxHop many times, received a 'we're looking into it email' and now nothing. Today I go on to the website and it's just a message saying as in the email we sent we have ceased trading. I didn't receive an email! I've got a package worth over $100 for my God-daughter's birthday out there somewhere and no way of knowing what they did with it! It's a disgrace that they can do this.