• Boxed

Boxed

Overview

Boxed has a rating of 3.05 stars from 459 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Boxed most frequently mention customer service, great prices, and free samples. Boxed ranks 21st among Marketplace sites.

  • Service
    39
  • Value
    44
  • Shipping
    41
  • Returns
    15
  • Quality
    35

Proactively asks for customer feedback

Positive reviews (last 12 months): 12.5%
Positive
1
Neutral
1
Negative
6
30
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What reviewers want you to know

Positive highlights

  • Most importantly, customer service is responsive to your issues, if you have any.

Critical highlights

No critical highlights yet

How would you rate Boxed?
Top Positive Review

“I Think Boxed Wholesale is Awesome!”

Virginia W.
3/25/23

I have been using Boxed.com every since they first opened their online grocery store. I generally receive my orders in 2 days. I purchase sodas, bread, cheese, baking products, flour, canned goods, toilet paper, and snacks all the time from them. I have only had issues with FedEx delivery... So, my issues wasn't caused by the stores problem. As soon as an issue arises, I email Boxed.com and within 10-15 minutes they always respond. They generally reship what has been damaged or refund me immediately. Their service has been awesome. Prices have always been higher than other stores, but as of lately they're one of the cheapest places to order groceries online from. At the time that I am leaving my review, I checked Walmart and Amazons prices on the same items I was purchasing through Boxed... Both Walmart.com and Amazon.com were 3 times higher on the items I wanted. So, Boxed received my order. I just bought a huge package of toilet paper for $15 something. The same size at other stores is around $25-$30. I hope that Boxed Wholesale will be able to stay in buisness for a long time to come. I have nothing but good things to say about them and I highly recommend!

Top Critical Review

“Prices way too high”

Larry P.
1/23/22

After reviewing some of their prices, absolutely not ever buy from this company. You can beat their prices everyday at Walmart or Target. Example 12 double rolls of Bounty paper towels $27 Boxed, $21 at Target. That's serious dollars folks and I live on retirement fixed income. If you have money to burn and can put up with crappy customer service and damaged goods, this bunch is for you. Buyer beware!

Reviews (459)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (71)
Thumbnail of user larryp614
2 reviews
46 helpful votes
January 23rd, 2022

After reviewing some of their prices, absolutely not ever buy from this company. You can beat their prices everyday at Walmart or Target. Example 12 double rolls of Bounty paper towels $27 Boxed, $21 at Target.
That's serious dollars folks and I live on retirement fixed income. If you have money to burn and can put up with crappy customer service and damaged goods, this bunch is for you. Buyer beware!

Products used:
none

Value
Thumbnail of user kennethh1182
1 review
33 helpful votes
February 15th, 2022

I just saw a TV commercial for this company called "boxed.com" so I thought I'd Google it to see what it's all about. When I Googled it I saw boxed.com reviews. After reading most of the reviews, which gave it 1 out of 5 stars, I decided that this was NOT the company I wanted to deal with. Sorry, boxed.com. But you're wasting your money on TV ads.

Thumbnail of user virginiaw644
10 reviews
14 helpful votes
March 25th, 2023
Verified purchase

I have been using Boxed.com every since they first opened their online grocery store. I generally receive my orders in 2 days. I purchase sodas, bread, cheese, baking products, flour, canned goods, toilet paper, and snacks all the time from them. I have only had issues with FedEx delivery... So, my issues wasn't caused by the stores problem. As soon as an issue arises, I email Boxed.com and within 10-15 minutes they always respond. They generally reship what has been damaged or refund me immediately. Their service has been awesome. Prices have always been higher than other stores, but as of lately they're one of the cheapest places to order groceries online from. At the time that I am leaving my review, I checked Walmart and Amazons prices on the same items I was purchasing through Boxed... Both Walmart.com and Amazon.com were 3 times higher on the items I wanted. So, Boxed received my order. I just bought a huge package of toilet paper for $15 something. The same size at other stores is around $25-$30. I hope that Boxed Wholesale will be able to stay in buisness for a long time to come. I have nothing but good things to say about them and I highly recommend!

Tip for consumers:
The best deals at Boxed are when you buy in bulk... Which happens to be the majority of everything in their store. Check out their coupons and in store sales online. You'll do even better. Great savings there!

Products used:
Grocery items

Service
Value
Shipping
Quality
Thumbnail of user ellena128
1 review
97 helpful votes
January 7th, 2021
Verified purchase

Step dad ordered me stuff for my new apartment. Risk team flagged it and now I'm not allowed to even have an account. We're a blended family with 3 last names between us. The email they sent back said have a nice life. Not kidding. Not paraphrasing.

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Value
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Thumbnail of user nafiat
8 reviews
8 helpful votes
May 16th, 2022
Verified purchase

If you want to buy items in bulk then boxed.com is the site to go. They have a variety of items available at reasonable prices. However, not all items are cheap when compared to certain other websites but many are. My order arrived intact and on time.

Service
Value
Shipping
Quality
Thumbnail of user nealc63
1 review
79 helpful votes
April 11th, 2021

I ordered two different orders over $100.00 each. First order came in fine but the second order was severely damaged due to way over packing and the box was so heavy I couldn't even pick it up. One whole corner was ripped open and one of the packages was damaged. I provided pictures but the damaged carton of peanuts was never replaced...? Don't buy from these people.

Tip for consumers:
Don't use this company. They are a ghost company. If you have an issue, they will not take care of it.

Products used:
Peanuts

Service
Value
Shipping
Returns
Quality
Thumbnail of user kellyr1225
1 review
1 helpful vote
March 30th, 2023
Verified purchase

I spent over $50.00 and have not gotten my order in over 4 days... says I should have gotten it in 2 to 3... they don't have a phone number to talk to a human... I call this a scam. Buy your stuff from Amazon.

Tip for consumers:
The company is a scam

Products used:
None never came

Thumbnail of user michellem4561
1 review
3 helpful votes
April 2nd, 2023

I've been a customer since COVID. Initially prices were comparable and in some cases better than others. Shipping was very quick. I noticed prices creeping up in the last year. Their prices were higher than Amazon on most items and we all know Amazon even runs higher than local at times. I decided to place an order when they had a great sale. My orders have always arrived in less than a week, often in 3-4 days. ALWAYS! Well, 8 days in and no update on the order. Website only states "processed" as it had within hours of placing the order. Sent an email to Customer Service and expressed concern. Asked for a cancellation due to delays and lack of update. No response. Sent another email 2 days later. Stating I would be seeking resolution through PayPal since they had not responded. Still no response. 6 hours later I only received an email that my order was shipped. Fully ignored my request to cancel. I still never received a response from their Customer Service. I will never use the company again and strongly advise others to stay away.

Service
Value
Shipping
Quality
Thumbnail of user clayh104
0 reviews
16 helpful votes
January 23rd, 2022

Ordered 4 days ago and contacted them for explanation... first excuse? Weather! But they use fedex and my CHEWY order placed same day arrived next day... second excuse? O they dont work weekends!
They asked if i wanted to cancel since they didnt even start boxing order yet!

Tip for consumers:
dont

Service
Value
Shipping
Thumbnail of user met30
1 review
10 helpful votes
April 16th, 2022

Their ads say no membership required but you have to create a login to access…talk about false advertising!

Tip for consumers:
dont

Products used:
none

Service
Value
Shipping
Returns
Quality
Thumbnail of user dh852
1 review
1 helpful vote
December 28th, 2022

I recently purchased 20 Mrs Dash seasoning. When I received my items were gonna expire in a month. I asked to return and get a refund. They told me that I could not return this item and they gave me credit for half...credit with them not money back. Shame on you. You sent me close dated product and won't except a return/refund! I run a kitchen and needed this product now i'm stuck with outdated items.

Thumbnail of user zachj31
1 review
30 helpful votes
September 9th, 2021

Once you take a look on boxed.com, you'll see that it's definitely not "bulk" items, and the pricing SUCKS. I could go to Walmart and get these items for cheaper. The supposed "bulk" claim is pathetic. It's really just another sham.

Thumbnail of user tabithap13
1 review
79 helpful votes
January 7th, 2020

I placed the order three business days ago and it's still processing. When I tried to contact them about it the email slot I had to fill out kept saying invalid email so I'm not even able to contact them to find out wth is going on with the money I have spent or where my purchase is or when it will be coming. Hell, if it comes at all? Who knows? Thanks boxed.com

Thumbnail of user johnl4757
1 review
26 helpful votes
February 9th, 2022

If you sign up for the boxedup membership and later want to cancel they give you a hard time. Don't join.

Tip for consumers:
Don't join their Boxedup membership which cost money and if you want to cancel membership they give you nothing but trouble.

Products used:
canned goods, paper products, cleaning products

Service
Value
Shipping
Quality
Thumbnail of user honeyb180
1 review
10 helpful votes
May 5th, 2022

My brother told.me bout BOXED 2 yrs ago & I started using them. Last yr. They're always late & my pakgs torn open on inside & getting to expensive! They never apologize, act as if they're doing you a favor whens its your money! I wouldn't recommend them to anyone! Its a rip off! They're a business, yet they let someone tell them how to treat certain individuals! Not in control of their so called business are they? Hope they HAVE A NICE DAY!

Tip for consumers:
Don't waste your time

Service
Value
Shipping
Quality
Thumbnail of user bobbiu
3 reviews
25 helpful votes
February 8th, 2020

I've been buying boxed every week for about 5 months now. They were perfect for the first 3 months, but have been missing items in every order for the last two months. I found customer service has gone above & beyond to replace the missing items. I think they have a jealous rat in there packaging department that they need to take care of. But other than that, I love boxed.

Thumbnail of user lindan1008
1 review
30 helpful votes
August 13th, 2021

I never had a problem with Boxed until before my recent order! The first box that came was fine. The second box was delayed and when it finally was delivered today the Lysol all purpose cleaner was half full, apparently it leaked all over the other items in my box because products were opened or damaged and everything in the box smells like Lysol cleaner. The box the merchandise was shipped in wasn't even from Boxed it was a plain cardboard box from UPS! I'm very disappointed and upset with Boxed. I never had this problem before but lately the service is terrible!

Thumbnail of user kimt451
2 reviews
13 helpful votes
February 6th, 2022

My husband told me that he saw an ad, this morning about boxed. So, i went to their site and started going through the stuff i get. The first few things i looked up. Paper towels about 50% more, toilet paper about 25% more, bottle water about 60% more, cookies 75% more, than what i pay at any of my local grocery stores. I shop at Walmart, Target, Tops, and Wegmans. I dont know what big cities like NYC local grocery stores prices are, but where i live. Boxed is definitely not worth it. Its much cheaper to order online and pay a delivery company to deliver to you. The only thing i see is a company trying to rip people off.

Value
Shipping
Thumbnail of user williame1345
1 review
8 helpful votes
June 23rd, 2022
Verified purchase

This is the 3rd time I've recieved my order in terrible shape. Their customer service is unresponsive and gives you the runaround when trying to request a refund. Just stick with Amazon, a company that understands how to put things in appropriate boxes for the shipment.

Service
Value
Shipping
Quality
Thumbnail of user marthas424
1 review
38 helpful votes
May 24th, 2020

I discovered Boxed.com during COVID-19. I saw a report on TV that they had toilet paper so I immediately created an account. Over the past few months, Boxed.com has been a lifesaver as I haven't been able to leave the house to shop for my family of 6. The Prince and Spring brand is fantastic and the prices are good. Delivery is not as fast as Amazon but it's acceptable. I've had a few problems (as noted by other reviews) regarding packaging so I hope they are working on this. In one instance, my drink orders did not arrive. I contacted customer service and Joanna and Ken were able to resolve my problem. It seems like they work hard to make it right but be careful, due to the packaging, I have received some damaged (but usable) items. I do continue to use them for bulk orders but might not order canned drinks from them.

Thumbnail of user phyllisl253
1 review
4 helpful votes
February 16th, 2023

You are all write! I was stubborn and had to do a couple of orders an no more orders from this household...period! Get it!
Damaged products missing products, And very very BAD customer services ¡!

Tip for consumers:
Be very careful once you place an order there's no changing it even if you notice it right away. Customer service will not help,GOOD LUCK !!!

Products used:
Paper towels and toilet paper can goods .

Service
Value
Shipping
Returns
Quality
Thumbnail of user melvinar1
1 review
7 helpful votes
January 28th, 2021

I had never heard of this company until I google looking for Lysol. Hello Boxed-up, GOOD Bye Amazon. They had the Lysol I was looking for for months, and it was also at an extremely affordable price. My order arrived via UPS within two business days. I will be a returning customer from here on out. Awesome first time experience. Thank you!

Tip for consumers:
Enjoy shopping here...excellent prices

Products used:
Lysol and Lysol brand products

Service
Value
Shipping
Quality
Thumbnail of user haroldj62
1 review
69 helpful votes
August 1st, 2020

The range of products is poor and they often don't have basic items available. Many times I can't buy the same item I bought last time. Shipping is supposedly free but they add a mysterious 'delivery surcharge' of $4.99 at checkout. I recently compared their prices with Walmart. Nothing was cheaper at Boxed. You might have to buy the items individually. Walmart has free 2 day delivery. I took the app off my phone. These people are simply price gouging.

Thumbnail of user bl544
1 review
1 helpful vote
April 7th, 2023

I placed two orders recently. When order #1 took much longer to ship than expected I decided to cancel order #2. My requests to cancel order 2 were ignored because the order shipped anyway. I don't recommend buying from this company. Customer service is nonexistent.

Service
Value
Shipping
Returns
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Thumbnail of user debim107
1 review
2 helpful votes
January 13th, 2023
Verified purchase

So, even though their prices are high I've been ordering from them for about 2 years. I think I've only placed 10 orders or so and besides the crappy packaging, I really haven't had any issues…until today. I placed an order for a few items totaling around $95.00. It contained paper plates, hand soap and some lunchbox snacks. FedEx sent the delivery notification plus the photo of the package in front of the door. Great photo…not my door, however. I went to 7 adjacent condo buildings yesterday looking for the package with no luck. I contacted Boxed today and sent a detailed message along with a photo of the package in front of someone else's door and the photo of my door. The same agent sent an email back saying for me to wait 2 business days for the package to arrive because sometimes the delivery company will mark the item as delivered before it's actually delivered. (I'm sorry, what…?) But there's a photo and I'm not sure how that works, so I emailed again and provided the same photos and the same complaint. The agent emails me again and asks me to confirm my shipping address and contact number and they'll launch an investigation with FedEx. They said if FedEx had any further questions, FedEx would contact me directly to deal with this issue. I had told her in a previous email that I had wasted far too much time on this and I would wait the 2 days then reverse my payment to them. I sent another email to her (highly irritated at this point) asking her if she actually read any of my emails?! I told her, again. That I was going to just reverse my payment and I couldn't care less about their "investigation" into the missing paper plates I mean, this is the most ridiculous company I've ever dealt with and I'm done. I deleted my payment info, shipping info but couldn't deactivate my account so I changed my name to: Delete MyAccount. Lol! Don't order from these people. It's really overpriced and I'm wondering if it's a legit company at this point. Horrible way to treat your customers.

Tip for consumers:
Don’t order from these clowns. Seriously….. don’t.

Products used:
Paper products, lunch snacks, beverages

Service
Value
Shipping
Returns
Quality

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From the business

Name Brand Products At Wholesale Prices-Free Shipping Available & Never Any Fees
Easy + Quick Checkout · 24/7 Customer Service · Make Bulk Shopping Easy · Fast Delivery

Company Representative

Thumbnail of user wesleeb2
Weslee B.

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