Do not buy from this company … the quality is poor and their return policy is shameful! I ordered a small rug and rug pad. The total charge was $112.00. When my rug arrived, I decided to return it due to the appearance and low quality. I learned I would receive a $0 refund for the unused, unopened pad and about $38 for the unused rug. I reviewed their return video, packed the rug and pad in a nice cardboard box, took the required photos, and submitted my refund request. My request was DENIED, because I didn't roll the rug and wrap in in plastic wrap! Who has commercial plastic wrap lying around? I wasn't about to spend any of my meager $38 refund on buying plastic wrap!
Do not buy from this company … the quality is poor and their return policy is shameful! I ordered a small rug and rug pad. The total charge was $112.00. When my rug arrived, I decided to return it due to the appearance and low quality. I learned I would receive a $0 refund for the unused, unopened pad and about $38 for the unused rug. I reviewed their return video, packed the rug and pad in a nice cardboard box, took the required photos, and submitted my refund request. My request was DENIED, be
I ordered a small rug and rug pad. I tried to return both unused items, but decided their shameful return policy and refund were not worth the effort.