Born Pretty

Born Pretty is located in China, so of course their products are going to take a REALLY long time to get to you. Expect your order to take 4-6 weeks. A bit longer if you're ordering around Chinese New Year or another Chinese holiday. But aside from that, you're paying for nail art supplies for dirt cheap, when some of the same products (i. E. nail art brushes and dotting tools) are 10x the price at places like Sally Beauty. So is it worth the wait? Totally up to you. If you're impatient, then go to a store and get them. But if you're on a budget, then the prices are worth it. They also offer free international shipping which is great if you live somewhere where shipping is usually an arm and a leg (sometimes living in Canada sucks eh). However, don't take their product reviews seriously. The site only approves the 5 star reviews. I have a peel off latex barrier from their site that I don't like and I gave it like a 3 star review and haven't seen it posted on their site.

I have purchased items from this online store previously and had not have bad experiences. However, this one experience, from beginning to end has been highly unsatisfactory. Products are usually shipped within a day or two of receiving payment; my order was shipped almost 3 weeks after receiving payment. I had to reach out to find out what was going on, and the company claimed that the initial shipment was returned because one item did not clear customs; I had ordered this item before and there was never a problem. Almost two months later, I finally get my order. One item breaks within minutes, the other not only breaks but gives me a severe rash. I immediately outreached to the company again and inquired about a refund or credit for the full amount due to their poorly made products. They asked me questions about the products, asked me to send pictures, all of which I did. For over two months, I've repeatedly asked for a full refund or credit. Instead, I was offered coupons for $1, $5, and $8, and finally when I showed some frustration, a $10 coupon because according to the company, a full refund or credit would be "too expensive". It's frustrating and insulting to me that a company I've purchased from in the past is aware that I received poorly made products and yet refuses to refund or credit me the full amount of what I paid.

I did a lot of research before purchasing items from this site. They seem to give free items to anyone that has a makeup blog or youtube channel. The price of items is low and the quality is hit or miss. There's quite a bit of false advertising on this site since many items aren't true to those presented on their site. Their reviews for the items are not to be trusted since they only allow the positive reviews. I tested this by posting bad, fair, and good reviews only to see the fair and good reviews were the only ones accepted into their "site approved" review boxes. The items take a very long time to ship and there is a fee for obtaining a tracking # which is suggested. Because it's hit or miss and a very long wait time to receive your order I think this site is okay.