Borderlinx

I have used this service four times now and the price has always been cheaper than other carriers. I love that they repackage and consolidate packages for me, and there is always a customer service representative available to talk to live.

Brilliant idea and perfect service every single time! I used the Concierge service, since the merchant wasnt accepting international cards.my order was placed within 24hours and within 3 days it was already in my suite. I was also expecting for another shipment to arrive- it seems the merchant's invoice was missing, so the value was estimated. I received the email informing me that the invoice was missing, I contacted live chat and they updated the cost for me. Overall, great experience! Thank you Borderlinx!

Excellent service, reasonable price, and friendly customer service. Love it! Highly recommended!

Everything was ok. Very professional service, very fast. The packages arrived in only one day from Frankfurt to Cyprus.

Amazing service, fast and efficient. I will use it more often for sure. And the transfers cost are very affordable.

I recently used Borderlinx to purchase a few items from Ebay. When my packages arrived they notified me and consolidated my items. It saved my loads of money. Buying in Malaysia is so expensive.

I'm a business man, although so many bad reviews. But I don't give damn. I love the service. Before I came here I had to get items shipped myself, had to contact a lot of shippers etc. then the Indian Custom officers, never understanding, never responding. I'm glad about this service, I can literally leave the custom clearance to them, they are wonder guys, I do not know how do they handle customs, but whatever they do at least they get me my items, sometimes bit late but most of the time surprisingly fast. Within local delivery a lot of merchants get me items in 5-6 days, it is amazing to find that Borderlinx could get me packages from international borders in that same 5-6 days. Really grateful to Borderlinx. Where Have You Been My Whole Life. My father who is a retired engineer from BHEL says that only if this service had been there during his time then whole BHEL would have been using this service to get small machine parts built in Germany. They themselves wouldn't have to go to Germany to get them.
One last suggestion, for Boederlinx, I wish they had an app so that I can use the service anytime on the go.

Getting the goods send to you from abroad on a timely basis is what I always look for from Borderlinx.

Borderlinx made Purchasing and buying Stuff from US Easier!

Воспользовался сайтом www.viabox.com. Бесплатная проверка содержания и предоставление фотографий. Все быстро и качественно. Сайтом пользуюсь уже около года. Советую.

I didn't know about sitejabber -- just chanced upon it now, and was stunned to read all the reviews. I live in Bombay, and have been using Borderlinx for more than a decade, I think. For some reason, I believe I started using them since 2006. I must have done 40-50 transshipments through them over this period, all for personal use. I buy used audio equipment sometimes from eBay UK (the mains voltage matches India), and all sorts of stuff from Amazon US and UK. I've also bought one or two items from European sellers on eBay and gotten them transshipped through the Borderlinx Germany warehouse. They opened their HK warehouse several years after I started using their services.

I've bought amplifiers, high-end disc spinners, expensive Walkman Professionals, mechanical wrist watches, photo equipment from KEH, used IBM Thinkpads from eBay US, and other things. (A used Thinkpad can cost $275 on eBay and give you 3+ years of totally trouble-free service without any warranty cover. :) )

I've never lost a package. I've used both DDU and DDP modes. Things have always reached me undamaged. When I say "always", I really mean 100%. I've had a few instances of unhelpful customer support personnel, maybe 5-7% of the time, but then this is what you get worldwide when any global operation uses cut-rate support centres in the Third World (I know what I'm talking about -- I have friends working in dead-end jobs in call centres in Bombay...) I accept these things -- it goes with the territory, in my humble opinion.

Of late, I've also seen that they take 2 days or more from the time they receive a package at their warehouse to the time it shows up in their listing on their portal. Contacting their support doesn't help get this done faster -- they just throw their "this-is-our-standard-operating-process" line at me. I know that they used to do this in less than a day before. I am certain that most of their customer support executives have had a shorter association with Borderlinx than I've had as a customer, but then c'est la vie.

Their Customs clearance in India has always been smooth. Indian Customs can be notorious, but these guys clear my stuff smoothly. Sometimes, Indian Customs asks for additional details, which I give Borderlinx/DHL on email, and then they release the goods. They used to ask for cash payment of the duty, but they've started a payment gateway online now, and I pay the duties online. They deliver the package within a few hours of my paying my duties.

They are cheaper than shipping through DHL directly. I have no doubt about this; I've done my homework. They may not be the cheapest shipment option, but I'm a bit non-Indian in my attitude towards pricing -- I don't always place the lowest price as my topmost priority. I've also bought stuff from overseas occasionally, from China and Europe, without using Borderlinx, and while the shipping costs have been low, they've taken a month, even 2 months, to reach me, through ordinary posts. I'm ok with those delays, but I am happy that with Borderlinx, I pay for a faster, timebound, tracked delivery even with their cheapest shipping option.

When multiple items come in one shipment to me, they sometimes land up separating some of the items. So, two items will land up at Indian Customs and wait for two other items, and those two will still be in Heathrow. This sometimes adds 2,3, days to the delay in my receiving the goods. Some people may get upset by this, but for me, all these are my own personal goods for my own pleasure or for my family -- nothing here is time sensitive.

The actual shipment is done by DHL as you know, and I've had 100% positive experience with DHL. (I've used Fedex once, exactly once, for a shipment from HK to India (not Borderlinx) and they treated me like garbage. I lost a piece of equipment costing about $500 because Fedex wanted me to get a clearance from the Ministry of Environment and Forests, Govt of India, before they would get it cleared through Customs. I told them to discard the item. It was an ordinary audio processor from MiniDSP, completely non-controversial.) So, having seen some of this, I value DHL for their professionalism.

One last point: some people keep saying that Borderlinx should use cheaper shipping options, not DHL. I think this is silly, because as far as I know, Borderlinx is a service extension of DHL. They exist because DHL created them in order to sell DHL services.

I have used another US-based forwarding company before and I can confidently say that Borderlinx provided much better services at much lower costs; there are no registeration fees, no storage fees for 30 days. I ordered a number of shirts from five separate stores and released all at once, so this was consolidated in one tracking number(which saved me first half kilo charges) that arrived to me in perfect condition. But, above everything else, what I value the most is the exceptional customer service delivered by Anand. He patiently and heartily responded to my questions and requests in a timely manner; I felt like communicating with a friend that is genuinely concerned about your needs and trying his best to help you. Bravo!

If you are a Brazilian customer intending to import stuff from all over the world, that's the website you should consider to legally and fast import them! Their integration with DHL makes all the process and interaction with Receita Federal go to a whole new level!

These guys are very quick and Customer Service available to help 24*7. Borderlinx rocks!

Always on time, everytime! When in times of need, Borderlinx always delivers with fast and cheaper shipping fees! Hopefully this service will maintain all the way...

Had an awesome experience while shopping through Borderlinx from the USA. I had my share of doubts before trying them out- saw some negative reviews. After using them, I can now proudly recommend Borderlinx to all who want to shop from US. They are very professional, helpful and exceedingly fast.

They also have warehouses in UK, Germany and HK.

Already looking forward to use them again.

Samuel Bourne, Australia

Our family has been getting shipments from the US to Singapore every single month, sometimes more than once a month, for the past three years (well over 50 shipments) and we never got any single incident to report, delivery was always timely.
The amount of negative reviews on the site shocked me and the first thing that crossed my mind was wether some of these were not the making of disgruntled competitors operating a smearing campaign.
So maybe we are an exception…maybe not, in any event Borderlinx's service has been flawless and downright fantastic for the past three years in a row. In fact we switched from another provider (we won't name him) who deserves the negative reviews on this site for its horrible service between the US and Singapore. From the UK or US to other destinations I would not know but to Singapore, just stop thinking and go for Borderlinx.

Very satisfied with the service. Nice in time and easy to track. Would be glad to use it next time. And I wll recomend it.

This service really helps in consolidating small orders in order to save on shipping as one airway bill

The declaration is seamless and save me a lot of money and effort on debating with local customs on the importation tax.

Used Borderlinx this week for first time to freight a camping fold up chair from USA to Australia. The service was very efficient and I was able to track it all the way to our front door. Thanks Borderlinx for a job very well done. I will certainly utilise your services again, with confidence, in the future. Julie N.

I shipped few times with Borderlinx and the overall experience is very positive! Never had any problems with my shipments and received them all in expected time frame :)

Very easy method to ship a, very reliable and in the same time very fast
This is the best company one can use to ship goods from the us