Borderlinx

Shipping Prices Are Way Too Expensive!

I've Purchased A Shirt Online From The UK Just To Test The Borderlinx Out And See If It Really Does Work. It Works But Because I've Only Ordered 1 T-Shirt That Only Weighs 47, iT Costs $36 To Ship It... NOT HAPPY ALL, I RECOMMEND USING A DIFFERENT CHEAPER MAIL FORWARDING SERVICE!

>[UPDATES BELOW]<
Website promised a maximum 2 days of processing after the shipment arrives at their facility and to contact them if that does not happen. Contacted them COUNTLESS times and the same response every time. "Just wait" was the basis of all that they had to say to me. Support ticket opened and "raised to urgent" as the agent said, but seriously, who would believe that. Still no response or update whatsoever. The delivery confirmation by the company that shipped my item to the Hong Kong warehouse was updated on Friday 24 Nov but up till now, still not updated in Borderlinx. Extremely upset and worried as it is a very high value item. Suite Number 1749-5215 and Support ticket *******.

Update 6 Dec:
Reached out to them on Twitter. Was told: "the matter is being taken up with our HK warehouse manager."
We'll see about that...

Update 7 Dec,
They found my package! They finally processed it! Shipped a mobile phone from Hong Kong to Singapore. Paid shipping, fuel surcharge and borderlinx insurance (Safetylinx). Total came out to be about USD32. Quite a fair price in my opinion!

Update 8 Dec,
Item has been dispatched through DHL Express (no other option was available) and set to arrive by Monday, 11 Dec.

Update 10 Dec,
Item delivered in good condition.

Overall thoughts:
I felt that Borderlinx could have provided better and faster service if not for the backlog experienced by them due to their moving of warehouses. Premium shipping fees are to be expected when using such services so that is something to be careful with. As of now, only use Borderlinx if it is your only option to get an item from Point A to Point B. I'm sure it will get better once they sort out the current backlog and return to normal service again.

Mixes feelings as I've had both positive and negative experiences with them. For small items (including clothing and books), they have been okay. Prices aren't the cheapest by any means but it does allow me to buy from US merchants who won't ship overseas. Delivery is pricey but reliable. However for one toy that I ordered from Amazon, they did try to charge me a huge amount (as they used volumetric weight). The toy cost US$30 (plus $10 to ship to Borderlinx), they estimated shipping (16.5 kg for a 1kg item) at over $160! Not worth it to return as it would cost me $20 to just return to merchant. I ended up buying it again from another merchant that ships overseas and it only cost me US$100 for product and overseas shipping!

So bottom line is I may use them for some smaller items and only from merchants who won't ship overseas. (For eg. LL Bean ships overseas and Borderlinx charged me the same amount -even though I was sending it with other stuff - what it would have cost me to ship direct from LL Bean to my Hong Kong address.)

After all these negative reviews about extra cost and so many unsatisfied customers, I think i must stop my shipment from borderlinx. I am convinced its not going to do any better for me as well. Good luck Borderlinx. Improve cost and service.

My account got pending verification may i know why that happend and what i should to reactivate my account

Thanks

Ok so my review is not as bad as everyone elses but they are EXPENSIVE to say the least - I can only talk about my experience from using the Hong Kong address

They use volume weight if its a small item as they cant make enough money from it so the price will often be higher than the item contained in it. They only use DHL from Hong Kong because its the most expensive shipping method (again to make money) What you have to understand is that they are a business and need to make money or it would be pointless offering the service - However the customer service team definitely need training on customer service and they should at least offer a cheaper alternative to DHL and maybe implement a fee structure so the charges are more transparent otherwise you feel you are getting ripped off.

Time wise, I felt my package was dealt with in a timely manner and all items were accounted for. Maybe they have worsened since i used them but it wasn't a harrowing experience like others have mentioned.

I will have something arriving in a few days and will update on my experience.

Stay tuned

*******UPDATE 11/12/2017************

Package was processed the day it arrived at the Hong Kong Warehouse and I received notification - Logged in and checked. No invoice included so the Estimated Package value was hiked up (Obviously. I sent the correct details and it was solved straight away. What I was shocked by was that my package arrived perfectly fine but they opened it and repacked it. I contacted Customer service who said it wasn't repacked even though there was pictures showing it was - after she realised this she gave me the usual spiel about it being repacked to reduce the shipping. NO! You repacked it to increase the shipping cost! I specifically spoke to my merchant and asked them to reduce the shipping size as much as possible and they did (with photo proof).

Quite disappointed in the tactics used to increase the cost. They weren't like that before but despite this, the service was quick and fast and I am currently tracking it with DHL now. All seems well

So just to sum it up, They are EXPENSIVE but aren't a fraudulent company buy any means, they just seem to be employing some really unethical trade tactics these days. They shouldn't as they would have a lot more customers and make more money if they stayed honest like they used to be.

Only use if you REALLY REALLY want the items you are ordering and are willing to pay anything to have them.