Borderfree

At first, I loved the ability to order from stores that did not offer overseas shipping and had items not available o Amazon.

Particularly, Target. They were quite quick to drop out since they could not handle the volume.

On occasion, I would use the service, but the last experience was, not great, and I will NEVER use them again!

It took forever to get my order processed, and by the time it did, some items were not in stock. The shipping costs are high vs. Amazon, so the slight savings for the items were offset by the shipping.

There is now a problem with the shipment. The last mile carrier has no contact phone number, neither does the shipping company.

Borderfree has no customer service number or email, just a website that does NOT give an option to contact them about shipping problems.

So. I am stuck. If I don't get this resolved, I will need to have the credit card company cancel the charge.`

Amazon, so much easier.

Simply put, Borderfree has a very wonky and terrible payment system. I've used it in the past for intl.target.com shipments, and have had minor issues. Today, a major issue, in that their system wouldn't allow for the purchase to go through at all, citing "There was a problem processing your payment information. Please try again." I attempted this 6 times, and each time a record shows at my financial institution that a withdrawal is pending.

Borderfree might be fine if you get exactly what you want, but they charged £32.25 to return a £40 pair of shorts, not a great experience.

I've waited a while for my package, I use to order shirts online, and get them in 5 days max, now with borderfree, I have to wait ten years for them to even contact me saying they got my product, so they can ship it. A real shame to be honest, it's very slow. If you're looking for a product to be shipped fast, you're still looking at around a month or 3 weeks.

Recently needed to return some items to the USA. On enquiry, even though my items had be sent to me by post satchel, and arrived in perfect condition, Borderfree required that they be couriered back. This would have been outrageously expensive approximately AUD50! Postage to me was only AUD14. Very unreasonable.

I used the UnionPay card to pay with Adyen through Borderfree, but it has been 18 days since I still did not receive the goods...

I received the goods in about 50 days. Although it was not great, I had to tell the truth

Although many stores offer free or $10 price shipping through Borderfree, the cost of returns is high and never told to you in advance, even if you ask. (the merchant will say that Borderfree sets the fees, and Borderfree is unreachable.)

I have been charged as much as $50 rerun fees for a $200 dress ordered from Piperlime.

This problem occurred for all the stores from which I ordered, which is a problem when ordering things that need to be tried on.