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BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
BooksRun advertised a book for sale claiming it was in "very good" condition. When the book arrived I found it had extensive underlining (in ink) and margin notes. The book industry has some pretty objective definitions of what "very good" condition is. The book I got was about 3 or 4 grades down from that - either "poor" or "reading copy" would be about right, or maybe "acceptable" - but that'd be a stretch. Among other things, "very good" includes the words "any defects noted." BooksRun did not note any such defects.
I've bought over 100 books online and on a couple of occasions some book hasn't arrived to me as advertised. In all those cases the seller immediately responded by saying either "here's a complete refund, sorry, go ahead and keep the book" or else sent me a UPS return label so I could send the book back to them at no cost to me (other than my time packing and dropping off the book). That's the level of customer service I've come to expect.
Not BooksRun! First they took a long time to respond. Then they wanted several pictures - multiple pictures of the damage, plus two separate pictures of different labels they'd attached to the book; one on the spine, one on the back. Then an approximately one-week wait. Then they replied "We declare/decide that the book is really in very good condition" and offered me a 20% discount. Also they refused to accept the book and/or issue a refund if I sent it back to them.
Note that the definition of "very good" I used, was Biblio's, and BooksRun sold me this book via Biblio. But many other industry-standard definitions say the same thing, use the same criteria.
If you love doing business with false advertisers who baldly lie that a book's in a better condition than it really is, and follow up with very aggravating bureaucratic runaround, evasion, and denial of both fact and responsibility, suit yourself - go ahead and buy yourself a headache, or a series of them.
If you want a quality book backed up by good - or even half-decent - customer service, pay attention to the name of the company and run away from BooksRun as fast as you can!
I had a full box of book sets in great condition. One was downgraded to acceptable with zero explanation. Seems like you just didn't want to pay the agreed upon price. No longer trust this company when it comes to valuing a book I ship in. If there had been some provided proof reasoning I would have been fine with it. But I know the set was more like new than acceptable. Feels like a rip off/scam company.
Greetings, We are indeed sorry to find out that there were issues with the buyback order due to some reason. As an experienced and established participant at the textbooks market, we are eager to provide high quality service to our customers, and we have no interest in deceiving or holding the payment from clients. We are eager to resolve the matter and investigate any issue occurred, therefore, please do not hesitate to contact us directly in order to fix the problem as soon as possible. Warm regards, BooksRun Team
One of the books I sent was marked as acceptable for zero explanation. Considering it was in barely used condition, I will not be sending anything else to this company.
Booksrun received my books on 12/6/2024 and I was expected to receive a check. An entire month went by and NOTHING! I called several times to remedy the issue and after talking to Natalie and several others on multiple occasions I finally received my money via PayPal. Use another company to sell your books. Save yourself the headache. They aren't even recognized on the BBB. That tells me everything I need to know.
Greetings, We apologize for any delays in answering / giving feedback due to a high volume of incoming emails. As an experienced and established participant at the textbooks market, we are eager to provide high quality service to our customers, and we have no interest in deceiving or holding the payment from clients. In case of lost/damaged checks, we always provide a payment reissue for our customer. Please let us know if you require additional information or further clarification regarding this matter. Warm regards, BooksRun Team
Fast delivery. Great books in beautiful condition.
The book had some damage. When I saw good condition I thought it would be better than this
Greetings, Please accept our apologies regarding the matter since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. All orders are packed and sent by our facility following all the packaging guidelines. Sometimes the packages may be damaged during transit. We would like to help you out in this case and provide a satisfactory resolution, thus, please feel free to write to us with any further question or concern. Warm regards, BooksRun Team
Was so happy to find a copy of this title; the book arrived in a timely fashion and was in great condition. Thank you!
Also the shipping was very fast, thanks... What more do you want from a bookstore.
I was looking for used textbooks that were in good condition at a reasonable price. I did check their prices against Amazon and ordered from both companies. I received my order from Bookrun very quickly. Much quicker than Amazon.
Never received payment of $18.48. Books sent in excellent condition. Emailed customer service no response. No phone number available.
Greetings, We apologize for any delays in answering / giving feedback due to a high volume of incoming emails. As an experienced and established participant at the textbooks market, we are eager to provide high quality service to our customers, and we have no interest in deceiving or holding the payment from clients. In case of lost/damaged checks, we always provide a payment reissue for our customer. Please let us know if you require additional information or further clarification regarding this matter. Warm regards, BooksRun Team
I needed some books for an admin class I am taking and the books I ordered were delivered much sooner than expected and in better condition! Highly satisfied.
I submitted my books in a timely manner and was able to track everything, but the check never arrived.
Greetings, We apologize for any delays in giving feedback due to a high volume of incoming emails. As an experienced and established participant at the textbooks market, we are eager to provide high quality service to our customers, and we have no interest in deceiving or holding the payment from clients. In case of lost/damaged checks, we always provide a payment reissue for our customer. Please let us know if you require additional information or further clarification regarding this matter. Warm regards, BooksRun Team
The experience was a promise well kept. They showed me love even when I called they where well spoken loving kind and all of the sweet things in candy…I will continue doing business with the best.because truth be told they are the real love.
Sent a book in perfect condition in the binder with all pages in chronological order and somehow it was denied for not being acceptable. There was no pictures or anything given to me as proof. Contacted support they were unable to help or give me any additional information. I've since received the book back and just as I expected it is in perfect condition.
Greetings, We are indeed sorry to find out that there were issues with the buyback order due to some reason. As an experienced and established participant at the textbooks market, we are eager to provide high quality service to our customers, and we have no interest in deceiving or holding the payment from clients. We are eager to resolve the matter and investigate any issue occurred, therefore, please do not hesitate to contact us directly in order to fix the problem as soon as possible. Warm regards, BooksRun Team
I'm so grateful to have found BooksRun- this has been by far the best way to sell my books. The process is quick and simple. Thank you!
I received a letter from the post office saying that my books were damaged and undeliverable. I wrote to you multiple times asking for a refund to which I never received. I emailed (multiple times) with the pictures of the letter and the packing slip that was included. I will now be contacting my credit card company to fight this matter for me.
Greetings, We are sorry to hear that you could not use the item purchased, however, we are always eager to resolve the issue amicably so that our most valued customers are satisfied with their purchases. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team
I received my textbook in record time and in good condition.
I sent an almost new book in for a buyback price of $50. I received an email & picture showing water damage, which it did not have. Someone either left it in the rain, or they used damaged books to keep from paying out what was quoted. Never again!
Greetings, We are indeed sorry to find out that there were issues with the buyback order due to some reason. As an experienced and established participant at the textbooks market, we are eager to provide high quality service to our customers, and we have no interest in deceiving or holding the payment from clients. We are eager to resolve the matter and investigate any issue occurred, therefore, please do not hesitate to contact us directly in order to fix the problem as soon as possible. Warm regards, BooksRun Team
Ordered "The Wizard of OZ" by Frank Baum. It arrived in good shape, and in plenty of time. Can't ask for any more than that! Keep up the good work.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings, We are sorry to hear that you could not use the item purchased, however, we are always eager to resolve the issue amicably so that our most valued customers are satisfied with their purchases. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team