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BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
First the book seller took money off my debit card what they charged for the book. Then a week or so later the money was put back on my debit account.
Then NOTHING! NO" I AM SORRY WE CANT FULFILL YOUR ORDER!"
Nothing!
So no I won't be using you again!
The book was exactly as described, it was affordable, and it was delivered on time. That's what we're all hoping for, right?
After waiting a month for payment for my books they received. I reached out to customer service and they took weeks to respond. I finally got a response, I responded back but no answer. Still waiting for my payment. It's been over a month. Will not be using this site again.
Greetings, We apologize for any delays in answering / giving feedback due to a high volume of incoming emails. As an experienced and established participant at the textbooks market, we are eager to provide high quality service to our customers, and we have no interest in deceiving or holding the payment from clients. In case of lost/damaged checks, we always provide a payment reissue for our customer. Please let us know if you require additional information or further clarification regarding this matter. Warm regards, BooksRun Team
They received my books and said they issued my payment on Dec 6. I have not received it. I have emailed twice and called with no response. I'm still waiting.
The book we ordered was exactly as described and in great condition. Shipping was quick and arrived well before the anticipated date. Extremely happy with BooksRun and will definitely buy from their online store again.
Very pleased that the book arrived by Christmas! That was most helpful.
The book was delivered on time and in absolutely great condition.
The book arrived quickly and was in better condition than described. Very pleased.
I have emailed several times with no response. Wasted $$. Super disappointed. Terrible customer experience.
Greetings, We are sorry to hear that you could not use the item purchased, however, we are always eager to resolve the issue amicably so that our most valued customers are satisfied with their purchases. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team
I had to reach out to BooksRun to find an overdue payment. After a few back and forth messages, it turns out that the USPS was the culprit. The postmark matched what BooksRun said, but it took six weeks to get to my mailbox. All is good now - problem resolved.
Greetings, We apologize for any delays in giving feedback due to a high volume of incoming emails. As an experienced and established participant at the textbooks market, we are eager to provide high quality service to our customers, and we have no interest in deceiving or holding the payment from clients. In case of lost/damaged checks, we always provide a payment reissue for our customer. Please let us know if you require additional information or further clarification regarding this matter. Warm regards, BooksRun Team
After 3 weeks, I contacted support and still had not been paid.
Greetings, We apologize for any delays in answering / giving feedback due to a high volume of incoming emails. As an experienced and established participant at the textbooks market, we are eager to provide high quality service to our customers, and we have no interest in deceiving or holding the payment from clients. In case of lost/damaged checks, we always provide a payment reissue for our customer. Please let us know if you require additional information or further clarification regarding this matter. Warm regards, BooksRun Team
I never received my payback check. I got an email that it had been paid on December 6th and would arrive within 20 days and I never received it.
Greetings, We apologize for any delays in answering due to a high volume of incoming emails. As an experienced and established participant at the textbooks market, we are eager to provide high quality service to our customers, and we have no interest in deceiving or holding the payment from clients. In case of lost/damaged checks, we always provide a payment reissue for our customer. Please let us know if you require additional information or further clarification regarding this matter. Warm regards, BooksRun Team
The book ordered came in fine shape and delivery time was shorter than what was announced on purchasing order.
I sent you an email and you never responded. I will never use your company again and I will ensure everyone I know doesn't use it either
Greetings, We apologize for any delays in answering due to a high volume of incoming emails. As an experienced and established participant at the textbooks market, we are eager to provide high quality service to our customers, and we have no interest in deceiving or holding the payment from clients. In case of lost/damaged checks, we always provide a payment reissue for our customer. Please let us know if you require additional information or further clarification regarding this matter. Warm regards, BooksRun Team
Searched for an unusual title and found the book I needed. Great purchase. Quick delivery.
I purchased a children's book from the 1980s that I've been trying to track down for years for my dad. The book was in pristine condition, arrived in weather proof packaging two days early, and was so fairly priced. It truly made the holiday season!
The whole process of selling my books back was easy, and I think the prices were fair.
BooksRun was easy to deal with. I sent them my book and received a check in the mail.
Greetings, We apologize for any delays in answering due to a high volume of incoming emails. As an experienced and established participant at the textbooks market, we are eager to provide high quality service to our customers, and we have no interest in deceiving or holding the payment from clients. In case of lost/damaged checks, we always provide a payment reissue for our customer. Please let us know if you require additional information or further clarification regarding this matter. Warm regards, BooksRun Team
I was nervous about the condition of the book and whether or not the book would come as described but BooksRun delivered as agreed upon. Thank you!
I haven't received my check and I reached out about it and heard nothing back.
Greetings, We apologize for any delays in answering due to a high volume of incoming emails. As an experienced and established participant at the textbooks market, we are eager to provide high quality service to our customers, and we have no interest in deceiving or holding the payment from clients. In case of lost/damaged checks, we always provide a payment reissue for our customer. Please let us know if you require additional information or further clarification regarding this matter. Warm regards, BooksRun Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings, Please accept our apologies regarding the matter since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. All orders are packed and sent by our facility following all the packaging guidelines. Sometimes the packages may be lost or damaged during transit. We would like to help you out in this case and provide a satisfactory resolution, thus, please feel free to write to us with any further question or concern. Warm regards, BooksRun Team