• Book Outlet

Book Outlet

Overview

Book Outlet has a rating of 4.68 stars from 1,898 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Book Outlet most frequently mention great prices, customer service, and fast delivery. Book Outlet ranks 1st among Books Other sites.

  • Service
    377
  • Value
    1804
  • Shipping
    1804
  • Returns
    21
  • Quality
    1839

Proactively asks for customer feedback

Positive reviews (last 12 months): 100%
Positive
2
Neutral
0
Negative
0

Instant Feedback

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What reviewers want you to know

Positive highlights

  • The selection is great, and the delivery time is the same (if not faster!)
  • I was impressed with the selection, the quality and the prompt delivery - overall, a great shopping experience.

Critical highlights

  • The book outlet corrected those mistakes by refunding me missing books or resending them.
  • I contacted customer service, just to get a very unprofessional response (see below).
How would you rate Book Outlet?
Top Positive Review

“Love it”

Nikita g.
3/13/24

I'm absolutely thrilled with the sportswear I recently purchased! The quality is outstanding - from the breathable fabric to the sturdy stitching, it's clear this suit is built to last. Not only does it look stylish, but it also provides excellent comfort and flexibility during workouts. The fit is perfect, offering a flattering silhouette without feeling too tight or restrictive. Whether I'm hitting the gym or going for a run, this sportswear gives me the confidence and support I need to perform at my best. Overall, I highly recommend this sportswear to anyone looking for top-notch quality and performance in their athletic gear.

Top Critical Review

“Info on my account was wiped out and wouldn't accept...”

Patty C.
6/9/21

Info on my account was wiped out and wouldn't accept payment method with no explanation why. Extra items were in my shopping cart. Very difficult process.

Reviews (1,898)

Rating

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Other

Reviews that mention popular keywords

delivery time (70) shopping experience (556) book outlet (2313) quality books (158) canada post (33) customer service (311) order books (147)
Thumbnail of user amanullhaaman97
6 reviews
0 helpful votes
March 13th, 2024

I'm absolutely thrilled with the sportswear I recently purchased! The quality is outstanding - from the breathable fabric to the sturdy stitching, it's clear this suit is built to last. Not only does it look stylish, but it also provides excellent comfort and flexibility during workouts. The fit is perfect, offering a flattering silhouette without feeling too tight or restrictive. Whether I'm hitting the gym or going for a run, this sportswear gives me the confidence and support I need to perform at my best. Overall, I highly recommend this sportswear to anyone looking for top-notch quality and performance in their athletic gear.

Thumbnail of user laurak1536
1 review
0 helpful votes
December 9th, 2022
Verified purchase

So happy with my purchase! I was able to stock up on some books I'd been wanting for a while but couldn't afford to buy from other sites. Great discounts and selection available, very fast shipping, and great packaging. Definitely check them out!

Reason I chose this business:

I heard about it from a friend

Value
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Quality
Thumbnail of user natalier483
1 review
0 helpful votes
July 9th, 2022
Verified purchase

We've ordered from book outlet many times. Prices are usually much cheaper than buying off indigo or Amazon. Books come in great condition and shipping timelines are comparable to other online retailers. Never needed to return anything so I can't speak to their customer service from that point of view.

Thumbnail of user paulg1548
2 reviews
0 helpful votes
August 2nd, 2021
Verified purchase
• Updated review

Quick search and efficient ordering process. Have ordered several of these cook books for family and friends. Great experience every time. Fast delivery as well.

Reason I chose this business:

Searched the web for my book and your name came up. The price was right as well.

Value
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Quick and efficient ordering
July 15th, 2021
Verified site experience
• Previous review
Thumbnail of user carolynp573
2 reviews
0 helpful votes
November 26th, 2022
Verified purchase

Customer service was outstanding. Replaced my coloring books received new order in about a week. All in perfect condition

Reason I chose this business:

Saw my people on Facebook ordered there coloring books from them

Service
Value
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Thumbnail of user patriciab2731
1 review
2 helpful votes
September 10th, 2021

If you're looking for deals on books, hardcover, paperback, trade paperback and even library binding then this is the place. Books are overstock from other major booksellers, but are not used copies. Aside from a possibly occasional crimped corner or price sticker these books are in excellent condition. Each book has a small dot on one of the sides of paper to show that it's an overstocked title, but you wont see if when your books are shelved. Ideal for those who love hardcover books but don't want to pay upwards of $40 per title!

Value
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Thumbnail of user rileyp71
1 review
0 helpful votes
January 5th, 2023
Verified purchase

I'm SO glad and happy and utterly DELIGHTED that I stumbled upon this site (thank you@ that one girl on TikTok). As a person who loves to read but doesn't always have the money to purchase books because omg books are expensive in Canada, BookOutlet is a total gem! The selection is great and the site is easy enough to use. The customer service is also so lovely. I've received all my orders on time and in considerably good condition. I really love this site and I can't wait to order more books in the future! (My poor wallet ahaha.)

The customer service is so fast and so good! I’m thrilled! Usually, other sites don’t answer right away or they don’t help as much, but BookOutlet really blew it out of the park. They’re great!

Reason I chose this business:

It’s fast, easy, and super reliable! And the prices can’t be beat!

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Thumbnail of user morganr228
1 review
0 helpful votes
January 16th, 2023
Verified purchase

Overall my experience with Bookoutlet was great!
Delivery time was fast considering I ordered 30 books. Price point was unbeatable! A few books did come with a little wear and tear (not sure if it was due to shipping or just because they were discount books. Ie: bent covers and pages, some small rips on the books spines etc.) But overall, considering price point, I would say this is an excellent way to buy books at an amazing price.

Value
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Thumbnail of user jo262
1 review
0 helpful votes
September 20th, 2021
Verified purchase

Everything from Book Outlet's end was perfection. Great selection, wonderful prices, and I even was able to get two books signed by the authors!
The only things I wasn't happy about were strictly due to Canada Post - the box my books were shipped in was pretty beaten up upon arrival, it was left in the rain (!) instead of on my covered front porch, and my delivery was "Out for Delivery" for multiple days. None of this was Book Outlet's fault :) Luckily my books were all mostly ok! One got damaged but went out to a local small bookshop and picked up a replacement.

Reason I chose this business:

I was looking for new or used books at an affordable price; with 5 readers in the family, book shopping can get pretty pricey very quickly. I loved being able to get books for everybody at a price point that ensures I'll be able to get more again soon!

Value
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Thumbnail of user leahf147
1 review
1 helpful vote
September 17th, 2022
Verified purchase

I ordered a bunch of books to use in the classroom and was short two different books due to stock being short. This left me short. Money was refunded would have preferred the option to wait for stock to come in. One book arrived in less than condition and with sticky stuff one it. Rest were in great shape.

Products used:
Books

Service
Value
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Thumbnail of user sashae17
1 review
0 helpful votes
September 5th, 2021

It was a fast delivery!
The book was in great condition also!
Great prices!
Thank you bookoutlet.ca!

Products used:
Books

Thumbnail of user jordans670
1 review
0 helpful votes
January 16th, 2023
Verified purchase

Every time I order from here the books all arrive together and in perfect condition. Great prices, good delivery time.

Value
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Thumbnail of user mayag67
1 review
0 helpful votes
June 11th, 2022
Verified purchase

Prices are great, shipping really fast and delivery as well. Packaging was done professionally and none of the books got damaged which is what often happens elsewhere. All in all I'm more that happy

Reason I chose this business:

Love reading and was looking for a place to buy books cheaper (I don’t like ebooks, looking at the screen tires my eyes) and I was lucky to find Book Outlet online. Love the prices and will be buying more in the future

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Thumbnail of user madeleineg35
1 review
0 helpful votes
April 18th, 2022
Verified purchase

I ordered some Paper Mill Press Classics, and absolutely love them. The prices were amazing, delivery time was much faster then I expected. Super pleased!

Reason I chose this business:

I wanted some good quality books for cheap.

Value
Shipping
Quality
Thumbnail of user lesleyf76
1 review
0 helpful votes
April 18th, 2022
Verified purchase

Book Outlet has literally saved me hundreds of dollars! My kids and I read A LOT which is great but can get expensive, even if buying from the discount shelf at major book stores or big box retailers. Here I can always find a great selection for my kids and myself - there are authors and series we recognize, but we've also been able to risk trying out new authors for the first time without great expense. Have discovered some new series my kids are loving, a challenge for every mom of an avid reader. While the selection varies and what we're looking for isn't always available, I find if I check the site regularly and I'm often pleasantly surprised to find a favourite author appear. The quality of the books has always been excellent - one hardly notices these are "seconds". Their condition never interferes with reading.

Reason I chose this business:

My kids and I are voracious readers so buying books gets expensive. This is a great way for us to feed our reading addiction ;)

Value
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Thumbnail of user jianweiy
1 review
0 helpful votes
July 19th, 2022
Verified purchase

I used Book Outlet for many years and bought lots of valuable books with lower prices. As a reader, I read more books thanks to Book Outlet. I also used the points earned from books transactions that can save much more dollars. The books quality are always good as new books. I never find a mistake from all the orders and I am amazing how the store staffs are very responsible for the customers.

Tip for consumers:
Try to use reward points that can save many dollars

Products used:
Books

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeremyw814
1 review
0 helpful votes
January 9th, 2023
Verified purchase

Books were decent prices especially the Boxing Week Sale helped.
Good Products and in good shape.
Only took a star off for slow delivery times after holidays. (but expected)
Also missing DVD, but usually that is because these are come from other stocked locations.

Always quick to reply and usually helpful or explaine.

Reason I chose this business:

Good variety of choices and sale price are even better than the normal decent prices.

Service
Value
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Quality
Thumbnail of user adrianac187
1 review
0 helpful votes
April 25th, 2022
Verified purchase

Do not hesitate to order from this company. You have so much choice, receive books in perfect condition, delivered even faster than expected and safe payment.
I've used this company 3 times now and have never been disappointed.

Reason I chose this business:

Found it on internet

Value
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Quality
Thumbnail of user melissas2837
1 review
0 helpful votes
February 9th, 2023
Verified purchase

I'm extremely impressed with my first order. I found some great titles, all for under $10, free delivery and the speed of shipping?! I ordered late on a Friday night and my order was delivered the following Wednesday morning! 3 business days! I will definitely be placing more orders and I've already shared the site with my reading buddies. Thank you!

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Thumbnail of user johna4468
1 review
0 helpful votes
November 21st, 2022
Verified purchase

The best Canadian used book seller. It has surprisingly fast delivery, gives out books 50%-90% off, and all books are very good condition. Overall it's great other than the fact that non-fiction book selection is lacking but that's not their fault

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Thumbnail of user dianam1299
1 review
0 helpful votes
October 10th, 2022
Verified purchase

I have always had a pleasant experience when shopping at Book Outlet. The prices are reasonable. I feel the prices have gone up in recent years, unfortunately, this is a sign of the times as prices have gone up for many other products we use in our daily lives. However, the prices continue to be lower than on Amazon and Chapters. I will continue to use Book Outlet in the future and have recommended it many times to friends and family.

Reason I chose this business:

I am able to purchase books at a reasonable price point.

Value
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Thumbnail of user mayac85
1 review
0 helpful votes
June 11th, 2022
Verified purchase

Only paid $150 for 19 books. My inner dragon was very happy to see my hoard grow. Only two came in slightly damaged (one had about 5-7 pages with small tears at the bottom, didn't impact readability, the other was slightly warped so I sandwiched it). Great quality otherwise, and definitely worth it for the price.

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Thumbnail of user shannonr597
1 review
0 helpful votes
January 26th, 2023
Verified purchase

This was my first time ordering books through this provider. Im SO happy with the customer service, delivery time and of course the prices. Most, if not all, the books I had ordered were at least 40% off. When i received the books there was no defects or issues at all. They were all brand new. I will for sure be ordering through them again AND have already told a few friends about their website/service.

Reason I chose this business:

I found them online while looking for preused books. I didnt have high expectations but all books i received were brand new!

Value
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Thumbnail of user mishag11
1 review
0 helpful votes
July 14th, 2022
Verified purchase

My experience has been phenomenal. I've purchased as gifts, and for myself. Everything shows up on time and in perfect condition. Careful though; it's addicting! You never know how many amazing titles you're going to find when you're looking for just one. :)

Reason I chose this business:

Selection and price. They cannot be beat!

Value
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Quality
Thumbnail of user jenm356
1 review
0 helpful votes
July 21st, 2022
Verified purchase

I've been ordering from Book Outlet for years now, and there is just nothing like seeing "Your order is on its way!" and waiting for that tantalizing box of goodies to arrive at my door. Your delivery times are really fast now, and the boxes are adorable, with their "Warning: Awesome books within!" label! Keep up the good work, everyone. :)

Reason I chose this business:

A friend referred me. He buys a lot from you as well. :)

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Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

The only thing better than a good book is a good book at half the price…or more. And that’s what we offer. All our books are brand new and discounted at least 50% off publishers’ list prices. Book Outlet is your haven, full of excess publishers’ inventory eagerly waiting to find their way into the hands of readers like you.

So go on, get lost in the pages of a great book and revel in the thrill of a good deal that awaits you every day.

WARNING: Bookworms have been known to lose track of time, neglect household chores, and cancel plans. Side effects may include an insatiable desire to read, an expanding TBR pile, and an occasional book hangover. Proceed with enthusiasm.

Business History

Since 1997, Book Outlet has evolved both as a business and a brand. Our community of bargain book lovers continues to grow daily and we have a tireless desire to dream big, innovate and provide our customers with the best possible experience.

We recognize that as a company, we are only as good as our people. That is why it has been a goal of ours to build a company culture that fuels curiosity, creativity and sustainable growth. In 2021, we were recognized for overall business performance and sustained growth with the prestigious Canada’s Best Managed Companies designation.

Company Representative

Thumbnail of user bookoutletr1
Bookoutlet R.

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