BookOnlineReviews 5,634

After waiting twice 20 minutes to make a reservation at Marriott phone number I called the Charleston's Marriott number and was there was a problem with the computer accepting my M number. A direct call to the Charleson Marriott a lovely lady made my reservation. NYGEAMA was very efficient and pleasant to talk to. I know many people love Marriott and would not like to have to wait so long on the phone. My Acct number is *******. Thank you and NYGEAMA for making this a happy ending reservation.

They hijack your attempt to book directly with a HOTEL & never tell you that you are not talking to the HOTEL. WARNING STAY AWAY from these CROOKS.

Booked a hotel suite in Nashville at the BOBBY hotel. I CANCELLED my reservation the same day and have not recieved my refund of $2,076 USD. There is no live support and keep putting blame on my bank. STAY AWAY from the business. I am currently having our legal team get involved.

I made a reservation and after I got my confirmation I saw a charge of $114, on a $200 dollar room for taxes and "service fee". I immediately called to cancel. It was non refundable. You can't talk to anyone. Just awful to charge this exorbitant amount. Hotels.com had a charge of $34.00 for same room. Almost $100 difference. I will be contacting the better business bureau.

$400 more on a 3 night stay. Avoid at all costs (no pun intended). How these people live with themselves is beyond me.

Hid their non-refundable "Recovery fee" of over $100 by combining it with taxes. There is no explanation on what the fee really is, which is pretty much the fee for booking through them. That is $100 for a $300 stay. Booking with them is more expensive than through the hotel.

Avoid using this company. Check their reviews and you will see I am not alone in what they do.

I booked at a Clarion hotel and "ClarionHotels" was in the URL, so I thought I was on the hotel website. I didn't know until AFTER the non-refundable reservation was confirmed that I had booked at BookOnline. My room rate of $97 soared to $161 as I clicked Submit. The reservation (H*******) indicated $63.50 for Tax & Fees. Hotel tax is 17.5% so that means I was being charged $45 in Fees. I called BookOnline to ask what fees I was paying for $45. Eric Matela answered the phone and kept repeating like a parrot that I was being charged $63.50 for tax & fees. I told him repeatedly that I could see that but I wanted to know SPECIFICALLY what the fees were. He then stopped with his mechanical drivel and said I will respond to you in an email with that information. I said over & over "You're speaking to me now! JUST TELL ME DIRECTLY IN THIS CALL NOW!" Then I heard a dial tone.
Avoid this company at all costs. Although $45 is not a lot of money, it's the principal of having that money taken from me with no explanation and to have to tolerate such terrible customer service.
Avoid this company at all costs.

I was shocked when I saw the fees charged by BookOnline.

I tough it was a deposit or something but after a quick google search, I found out that it's real fees. It's almost 50% of the value of the room!

I cancelled the reservation switftly.

Do not book on this website. It is next to impossible to get someone on the phone if you have issues. The hotel I booked was in the wrong location. Even though I caught the mistake three months out, they still would not cancel my reservation and refund me. I basically lit $440 on fire. I tried transferring the reservation to the correct location (both hotels were Quality Inn) but the location that I needed was over twice as expensive. I even tried calling the hotel directly but they were not able to help me either. I actually did a three way call with the hotel manager and someone with BookOnline. The hotel manager tried to help me but the customer service representative at BookOnline kept changing her story.

I wish I could give this company 0 stars. I will never use a third party booking site ever again. If you choose to use one, make sure it's not this one.

I was looking to stay at a hotel and my charge was originally about $170, but when charged to my account it was around $253. I am in the process of disputing the transaction with both my bank and the booking website, however, so far not so great. BUYER BEWARE.

I was not careful enough to realize this was not the way I usually book a motel room - thought I was doing so under the hotel's website. As soon as I saw the final amount, I went to cancel the reservation, but was unable to because the amount was "nonrefundable." What a scam. I'm referring to the BB Bureau. In addition, I was not sent a confirmation email - I was unable to download the confirmation from the webpage. Believe me, I tried.

First off, I thought I was on the Comfort Inn website, but that was not a big deal. Well I was setting up my reservation and got to the end when it gave me a message saying there was an error processing. I then did it again and this time it went through. Next thing I know, I got two emails and two charges. I have called BookOnline numerous times. A person never answers and all I can do is leave a message. Nobody helps in this company. BE AWARE OF USING BookOnline!

They show a price which you think is the price you pay but they add all these not shown fees. My hotel was priced at 156.00 but when i checked out the actual receipt was 134. But when i received my credit card bill they charged 203. So booking online paid 134 to the hotel and charged me 71 in fees never use this site. I sent out on social media to all my friends of their deceitful practice share with others so othrs do not get ripped off. They actually deserve a zero rating.

Quick and easy! I needed a place to stay right away and I found one. It was the only website that had an available hotel.

Do NOT book with this company! They are simply using other reservation companies, like Priceline, to make reservations. This means you will pay commission to both BookOnline and Priceline making the total cost much higher than it should be. Additionally, even though they advertise free cancellations, they will not allow you to cancel your reservations. We attempted to do so with an accidental booking, called the BookOnline support number, and the automated system said the reservation could not be cancelled due to "the hotel's cancellation policy which was agreed to when making the reservation." When we made the reservation and on the invoice itself it very clearly stated that the reservation could be cancelled for free. I even called the hotel directly and they confirmed that they have a free cancellation policy. We tried to use the online chat for BookOnline but that just shows as offline. Basically, BookOnline refuses to process cancellations even though their policies clearly state that you can cancel for free. If you get stuck in this position, just call your credit card company and have the charges reversed. BookOnline's failure to follow their own terms is all the credit card company needs to reverse the charges.

Very helpful in finding the room we needed. Site was easy to navigate and we are looking forward to our stay!