About the Business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America. BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search. The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
My experience was very positive. The lady helping me couldn't have been kinder or more helpful. The lady was very helpful and patiently answered all my questions. I will definitely tell people how how helpful the people are at Comfort Inn
Hugo was one of the best phone support people I have ever encountered.
DFW was shut down and everyone was looking for hotel room. She did a great job in letting us know our options
Very helpful and it was a good experience to speak with her.
Hugo was very helpful! Thanks! It always helps when they are knowledgeable and can easily answer questions
Jeanne is helpful and professional! She rapidly resolved my error, and was gracious and accommodating!
Colin was great! Was polite I like to talk to someone when I make reservations
My customer service representative was Professional and Courteous. She provided the information I required and was patient.
He was easy to understand, find my hotel and book with no issues! I had to hang up on 2 other people before finally getting Colin, because they could not find the correct hotel
Great experience, she was super friendly and very helpful
Polite, informative, knowledgeable and helpful. I would definitely come back.
I was on the phone for an hour and a half plus, trying to make a reservation for three rooms. The woman kept going back-and-forth about the prices the dates it was a nightmare experience very, very stressful and unpleasant. This woman has no business working in a reservation department at a hotel. They did not have the rooms that we wanted after we spent all this time on the telephone. She should have put a hold on the two rooms we wanted, but she didn't and at the end of the conversation so she said the two rooms were not available. This is outrageous. We should not be paying a cancellation fee.
I had a complicated situation with trying to make a reservation with Hyatt in Huntington Beach. It's a bit of a long story regarding addresses and credit cards, but Tanisha did not give up and stayed with me and I finally was able to secure and confirm a reservation so that I can visit my children and grandchildren. I thank her very much! It is so important for all of us to try to connect and communicate and resolve a problem together if possible and she did just that Carmen Black
Both of these individuals did a fantastic job helping me with my reservation. They were both polite and quite professional.
Very easy he was so nice and professionalism at its highest!
I specifically called to check the room amenities because I was looking to book a specific type of room. She assured me that she found the room I was looking for and asked if I wanted to book it. Upon checkin I found out the was not what I specifically ask for and it was s significantly different. Also the rate in which that she book me in for was also higher then what I could've book for on the Hilton app as a honors reward holder. ThirdlyEven though I call the hotel directly to book, the reservation was still made through an outside source so I will not be receiving my rewards points for this stay. All around bad experience.
Operator was knowledgeable and gave me a great deal
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members