Booking.com

This 'company' will do anything it can to scam you out of every cent.

In addition to making it near impossible to withdraw funds from our hosting service, their 'clever' finance chart shows your GROSS profits, while also presenting a bar for the commission you owe them. This makes it seem like the profit bar is your NET profit, as there's another bar for your commission, so why the double representation?

Clearly, this company is geared more towards fooling it's client-base, and extracting as much value from the marketplace by way of being a parasitic middle-man.

Absolute 0 trust score.

We were charged twice for a 4 night stay. We also only stayed 1 night because the hotel room was infested with bed bugs and cockroaches. We were bitten at least 100 times. We informed Booking and sent them pictures of the bites, the roaches and the double charges on my Visa. They kept saying they were not receiving our emails and basically refused to help us. We ended up paying for 8 nights, stayed 1 and were in a horrible room. They did nothing. Expedia would have been far more helpful.

We booked a room when we arrived the hotel was beyond unsafe and gross people shooting up in the stars ways the cops came several times to different rooms...our sink was leaking all over the floor amd was clogged. We checked out and when asked for a refund for the the remaining days they said we had to go to booking.com well we have been fighting with booking.com for day countless hrs and calls to get no where. Worst customer service will never use them again

Over years I rented 2 hotels and 1 car in different countries. All providers charged unannounced extra fees. Last time, for the car rental Booking.com told me to not worry, they understood the issue and the car rental shouldn't have charged these fees, to complete my rental has planned and to fill out a claim when back home. I did it and not only they rejected my claim while I provided the same information I provided before but when I have tried to escalate it, they hanged off on me every attempt. We are talking here $429 extra for a $890 car rental. For hotel I was charged 13% extra at the front desk because it was a Booking.com reservation. Both hotel in Canada and in Costa Rica were below standard one with cockroach and limited bedding, no soap, no towels, etc, the other one in Canada with angry owners and post-it literally everywhere in the bedroom to dictate what to do or not. I'll never ever use Booking.com again. I really enjoyed using other apps such as Expedia, TripAdvisor and Viator and would recommend using these ones instead.

Just after booking a flight I asked for a refund ob about 900 USD for a flexible ticket. It has been two months now and every time I write to them they keeps saying that the payment has been authorised, that the "financial department" is aware of the delay and that they will contact me when they payment can be made. Today they tell me that it's not their fault but Gotogate 's fault. Gotogate? The ones that most users dislike? The 1 out of 5 star company? So Booking.com cannot do anything about it? I wish I would have known. Never again!

Worst experience ever. We had reservations for 3 bedroom pet friendly in Pawley Island for business weekend. Was in SC eating waiting for 3 checkin. Received email cancelling reservation due to plumbing issues. Would and did not substitute another rental. Said cancelled at NO Charge! They cancelled on us! Luckily found 3 hotel rooms pet friendly at Country Inn & Suites. No thanks to them. Don't and won't recommend using.

Disappointing customer service experience.

Booking.com chose not to respond to reasonable request move out a booking due to current travel restrictions and took the option to charge a cancellation fee of 50%.
The service is a sham and endeavours to isolate itself from direct communication and does not log any request through the customer service app to fall back upon.

Don't waste your money go direct to the hotel and ask them to price match, guaranteed you will get a better result...

Marcel

Booking.com is a rip off. Please do not waste your money because you cannot get refund or change any reservations through this third-party company. I end up paying over $1000 for a hotel room in Las Vegas that was booked through booking.com needed to change my reservations and I could not change or cancel.

This company should not be in business! There main purpose is to screw people! I had a car rental through them and due to flight delays and flight detours due to lack of fuel I didn't arrive at Orlando as expected totally out of my control now they refuse to return my money, that's BS. I will never use them again and recommend that you don't use them either unless you have money to throw away.

Took my money but then cancelled my booking and now we cannot get our money back let alone the additional costs having to change other elements of the holiday. Nasty company... use someone else, they not even the cheapest. Find the place you want to go to and then book via a different platform otherwise you could end up in the same disaster we are in.

I ordered a $127 flight with them, and was extremely happy with the budget price (only reason I went with booking over the others). I checked out and purchased the ticket only to realized I was charged $270! They claimed they charge an extra $130 for a carry on bag! A carry on bag was costlier than my actual flight. They refused to refund me (I called them right after making the purchase). Poor customer service, misleading prices and a clown company in general. Stay away

Booking.com host hotel that provide false advertising, no toilet paper, & bedbugs. They would not provide refunds after spending with for years without complaint. Use another third party service NOT Booking.com.

This company doesn't care about customers satisfaction and complaint. The customer service team sits on the other side of the world - Philippines, they were taught to say "sorry" like parrots but no action to make customer experience better! They also put you through with the property to solve your issue on your own. They don't help with resolution or return your call to resolve your complaint. Stay away from this European organization.

No words to describe. Had talked about it to customer service for hours... And no results.
0 star would be accurate rate

Just call the hotels directly, it's safer and you'll receive better rates. I paid to book and hotel and even if everything seemed to work on the Booking.com website, no reservation was ever made due to an internal error@ Booking.com. Customer Care told me they would refund me in 7 to 12 working days... more than 1 month later I still haven't received my money back... Probably I will never get it back. I will just delete my Booking profile and use the website to find hotels that i will call directly instead.

I booked with them months ago and had to reschedule due to COVID. They are completely uncooperative and will not provide a contact number. The number they have goes to a dept that can't help. It's all don't call us, we'll call you, but they email saying they called and there's no missed calls, so no idea what they're talking about. Complete bull$#*!, avoid them at all costs.

We booked a "VAN" at RIO airport through Booking.com and infomred them that we are 4 pessengers with 6-7 suitcases. However we were provided with a SUV (which already had a gas cyclinder in the trunk) and could barely fit 2 suitcases. Their rep name "Branda" ran away after taking us to the car and never picked up our calls or replied our messages after that.

Horrible experience in a new country. We ere left standing at the airport with 2 kids with all our luggage.
Never using booking.com again.

It right next to a Strip club. Live entertainment
There was people lounging around and in the hotel.I felt very unsafe. Booking.com should have informed me about the strip club. I could have booked somewhere else. They wouldn't give me a refund only half. I didn't even stay. I had to find another hotel later that night. Very unsatisfied with this site. I will never booked again

I don't recommend booking.com for anyone because it says one thing and do other. For example, you book a hotel nice and good price when you arrive at the hotel it was poor and very duty and also if you made reservation with other hotel with a better quality of price and location the booking.com knew it will contact the hotel for didn't accept your check in or check out because the booking.com wants you make reservations with them. Booking.com is very dishonest also lies.

Booked a room six months before the Liverpool marathon and the day before the trip I got a message saying my hotel had been cancelled. I phoned the hotel to be told Booking.com had already given it to another customer. Luckily the hotel owner took my side and cancelled the other guests so they'd have been unhappy too.

What shocking service from booking.com! How are they even still in business?

Stayed at Extended Stay America, Hwy 183, Austin, TX...My enclosed trailer was broke into. Lucky it was empty... Homeless stay at this location, city funded. The rooms... broken cabinets, no soap, my socks are dirty from the floors not being cleaned, the smoke detector is out of date, blinds coming apart, ac unit needs to be serviced or replaced, the drop in stove top had coffee stains, small roaches, I had to clean the shower to use the shower... the list goes on. Make sure you check your windows above the ac unit, they're not locked...The only reason I stayed, Booking.com would not refund my money. I won't use them going forward.

I'm extremely disappointed with booking.com. They allowed a very subpar Airbnb rental on their platform. During my stay in Edinburgh, UK, the property was in a very poor condition and the shower wasn't working. I contacted customer support twice and they assured me a refund, which I calculated based on other advertisements for properties with no shower. However, they never actually refunded the money. Despite sending numerous emails and making calls, they stopped responding. You on you my own with this app.

I had a highly disappointing experience with Booking.com regarding a supposedly fake apartment in Amsterdam. We were not only scammed out of 910 euros but also subjected to a distressing situation that's hard to put into words. Despite providing ample evidence of the scam, Booking.com and their customer service not only refused to refund the money but completely dismissed the matter. It's incredibly disgraceful and unprofessional. The company's behavior is nothing short of cheating and fraud, preying on innocent victims like us for their financial gain. It's essential for them to be held accountable for their actions, and if any semblance of professionalism remains, they should reach out to rectify the situation. This experience has left me frustrated and disappointed with Booking.com's lack of integrity and accountability.