Booking.com

If you want to lose money for changing or canceling a flight, poor customer service by individuals with accents that make it impossible to communicate effectively, a business who will not call you back and will not allow you to speak to a Supervisor then Booking.com is for you! In my entire life I have never experienced such poor customer service. I began this journey on 6/27/22 to cancel my flight (3 tickets) to Amsterdam and back scheduled for 7/12/22. I also bought travel insurance. Booking.com instructed me to contact the airline (Condor Air who is also worthless) which I did. Condor Air stated they could not cancel the flight because the reservation was made by Booking.com. I called Booking.com back (a total of 5 times) and they insist they can't cancel the flight. Condor Air instructed me to have Booking.com call them and they would work with them on how to cancel the flight, Booking.com never called. I have asked to speak to a supervisor three times, first time the customer service representative said he was on the phone and would call me back. Second time they said it would be 2-3 hours and I would have a call back. Next day, third time the rep stated they made a service ticket and I would just have to wait until they got to it (by now the plane leaves in one day!). I have resigned myself to loosing the 3500. 00 and am writing this review in the hopes I can save others from this type of nightmare. Forget about ALL third party booking companies, i. E. Booking.com, Orbitz, Kayak, CheapO and any others. Book directly with the airline, then if you have a problem or need to make a change you can speak directly to them and they will help you with your issues. Book with a third party company and you're on your own in the wild west where anything goes.

I purchased 4 tickets via booking.com with flex rates. When I had to anticipate my flight, I called booking.com for several times. The last assistant said that I should change the flight directly with Easyjet since booking.com was uncapable to do so and then call booking.com again to request my reimbursement. I called Easyjet and proceeded with the flight change (returning flight from Belfast to Paris) all 4 tickets. Flight changed from July 13th to July 11th 2022. I called booking.com back on July 7th and the assistant said that a reimbursement claim was opened and the process could take 2 working days. I called bookings.com again on July 13th 2022 and I was direct to a URL and need help message. The site does not allow me to register my claim. This terrible company called Gotogate (apparently contracted by booking.com for customer support) does not help at all. They are useless. I called them again on July 15th - they say case is still open. At the end, I paid extra 366 euros to Easyjet and got no refund from booking.com

Avoid at all costs - they take your info, then you have to provide all over again to whomever you book with.

Fraud, dammy guest, guest book many hotel resort in one date write negative reviews without stay fraud

I recently took a vacation from the end of October to the beginning of November of 2023,(my first one in 11 years and my first solo vacation. Just for context.).

This being said, I was very anal about everything like the flight and returns airports etc.

A few days before I leave, I printed out everything I needed. Travel insurance from my work and board passes, the usual. Everything seemed great, I had a a fantastic vacation….

Until I tried to find my flight home. Apparently the airline cancelled my flight way back in September and no one notified me. I was left stranded in a foreign country with no more funds to book a motel for the night. You figure the airline would compensate you ask?

Not the case since the flight was cancelled a month previous. Their hands were tied. (The airline I was with was Flair and their staff was amazing. The supervisor at the airport was very accommodating understanding and put me in contact with the right people to arrange my flight back home.).

Overall, this was not the their problem to deal with since I was dealing with a 3rd party…Booking.com!

Contacting booking.com to handle the situation, they left me on hold for several hours and only offered a refund after 2 weeks(after they investigate). I have tried several times to contact them about said refund. Even just a compensation of the flea bag motel I had to find funds for would suffice but it has been dead silent on their end.(236.00 Canadian).

Overall, I had to problem solve and scramble to find funds. Luckily, I have gracious co workers who helped with a loan to get me back home and make sure I wasn't sleeping on the street. Not many other people may be fortunate, so I advise caution!

Do not deal with booking.com! If you book a vacation, spend the extra dollars with actual airline and resorts or go with some company with a more reputable track record.

To be crass, $#*! booking.com and find a better solution

This is the first time I've booked a hotel through Booking.com and it has turned to be the worst nightmare ever. After making the bookings, I received an email from Booking.com 5 days later to say that I have to make changes to my credit card details. I did so immediately and also called the hotel and Booking.com to confirm. A hotel personnel returned my call and informed me that he will wait for the changes to be updated on their system. Since then no more correspondence was made to me from the hotel or Booking.com. So I thought that everything is confirmed. 2 days before going to the hotel, I received an email from Booking.com that my reservations have been cancelled. This really made me upset because I've made all the arrangements and knowing that I'll still be charged for the bookings. When I spoke to the personnel of Booking.com, she mentioned that it was my fault for not replying to the email which I have obviously done so. She mentioned that there's nothing she can do about it and again said that I did not reply to their email. Only after I threatened to take legal action did the lady call the hotel to reinstate my booking. However after putting me on hold for 30 mins she said that she'll have to call me back as she couldn't get any answer from the hotel. I immediately called the hotel myself and spoke to the manager. He looked up the system and told me that they did not receive the updated credit card changes from Booking.com. Within 30 mins of him sorting out this mess, he finally managed to reinstate my bookings which I'm really grateful for. Let this be a lesson to me and to others not to trust Booking.com or any other online companies to do the bookings for you. The best thing is to book it with the hotels directly. Avoid 3rd party transactions.

I rented a car through booking.com at San Diego International Airport for a family vacation. However, due to a flight delay, I arrived at the car rental center at 8:30 PM. To my surprise, upon checking my rental receipt, I discovered that the rental car company, Rental Car Café, was not located at the car rental center, and I needed to call them upon arriving via shuttle. Unfortunately, when I called the number, a recorded message informed me that the office had closed at 8 PM. Regrettably, I had not received any prior notification from Car Rental Café or booking.com about the closing time or a reminder for my pick-up. I had assumed that the car rental company operated 24 hours a day, and this information was not explicitly mentioned in my reservation details.

In an attempt to resolve the situation, my family and I waited at the Car Rental Center until 9:30 PM, trying to contact both Car Rental Cafe and Booking.com without success. Unfortunately, we had no other option, and my wife had to rent a car from Payless while I continued to attempt reaching Booking.com customer service.

Upon reaching the hotel, I contacted Booking.com by emails and by phone, but I was informed that there would be no refund. I was instructed to return to the airport the next morning to pick up the rental car from Rental Car Cafe. However, since I had already rented a car, I had no need for another one. I was forced to rent a car from another company because Rental Car Cafe had closed. The closing time was not mentioned anywhere on the Booking.com website or in my confirmation email. Despite this, Booking.com charged me the full amount of the rental fee for a car I never used. This experience with Booking.com has left a negative impression, and their lack of transparency may deter customers. I have decided not to use Booking.com again.

They dont speak english and when the put you on hold its a 30 min process and its a nightmare to get a credit when they change your flight

I have been promised if I paid online that i will get a discount. I paid but they charged me full price... what a cheating application?!

When we arrived to pick up the car, there was no car. No arrangement was proposed and no refund. Extremely poor customer service.

In June I reserved 5 rooms from booking at LA Quinta inn San Marcos for 3 nights. When I checked in I immediately called booking to advise them the rooms was filthy, all the rooms was dusty, had dead bugs, dirty filters, cobwebs, smell, the bathroom was not cleaned with footprints, dirt and one room had blood, the light was broken, towel rack was broken just like a roach motel. I paid $2068 for this. They reach the front desk and said I had to wait till the AM to speak with the manager, and if the hotel don't refund BOOKING will 100% I went down to ask for cleaning supplies which I was told they can't give. Friday AM I showed the front desk receptionist the pictures she told me to email them. I did. I called BOOKING again they said they waiting on a reply from the hotel. I called back BOOKING on Saturday and was told it's the weekend and the hotel has 5 days to respond and if there is no resolution they will take care of it. I called BOOKING the following Thursday I was toldi had to call back Friday since the hotel have not contacted them. Friday AM I called BOOKING again I was told to wait 2 hours and call back. I called BOOKING at 12:15pm and I was told since the hotel refuse to refund they can not do anything. I was like WHAT I MADE MY RESERVATION THROUGH YOU AND PAID BOOKING, they refuse to refund me. I sent them pictures and my conversation with front desk still I was not refunded or offered to move to another hotel. This has been since 07.13.2023 and here we in 08.29.23 and I can not get a refund and LA Quinta Corp said I need to dispute the charge with BOOKING

Hello I manage a small hotel -vacation home management company where our homes are located about 15 minutes from Disney and other major attractions.
I had joined bookings.com to help increase rentals for our property owners since we just manage and rent the homes. It seemed to have been working fine until I recieved a charge back of over $3500 dollars and then another one at over $1400 dollars. The guest had arrived and left and then claimed they never booked the home. I had spoken with bookings.com about their credit verification process and they had ensured me that i had nothing to worry about because they use a special system that verifies fraudulant cards. Well it turns out that i called bookings.com and they said they never told me this and are not doing anything to help and since it was not a face to face transaction our merchant services cant do anything about it. With this said I have held back all commissions to bookings.com as I dont know how many more are coming back as ---FRAUDULANT ---. They have now cancelled are adverts with our company and are threatening with legal actions. I dont understand on how such a big company cannot have a safeguard on credit cards being used. Never was I warned that I had to take extreme measures to very theses cards as I was ensured not to worry by a representative of bookings.com. I would like some kind of assistance in this matter as this a legitimate excuse not to pay commissions. Now I am out all this money as the owners don't care. The way they see it their house was used by someone and they deserve to be paid. If there is someone out there that cares with bookings.com please help!