Booking.comReviews 4,266

I have used Booking.com twice, and was disappointed BOTH times. The first time, my hotel was approximately one hour away from the airport, so I opted to use the taxi reservation service through Booking.com. I was left stranded at the airport in the evening, in a foreign country where I do not know the language because my flight was late and the taxi company did not honor the terms of the reservation. When I contacted Booking.com, they said that there was nothing that they could do because they are only they reservation agency.

This time, I booked a room at a hotel with pleasant photos on the Booking.com website. When I arrived, the room was bare, except for the bed, and the window and do would not lock. Again, I reached out to Booking.com, after checking out, and they said that I was still responsible for the full reservation cost because that is the hotel's policy. Then they said, "Sorry. Make sure to write a review."

I will NEVER use Booking.com again.

We booked through third-party bookings.com the room was nonrefundable but girlfriend became positive so we had to reschedule the room bookings.com charged $54 after I noticed the charge I cancelled the bookings the only refunded me $10.20 from the $54 plus the room so I lost 275 with taxes and the third party probably did not even pay the hotel we are working with the hotel alone and I think the hotel is going to give us today's date because of bookings.com and they have removed bookings.com so what bookings.com is saying if you are positive and you have a nonrefundable room you might as well go to the hotel and spread it to all the workers and guests great job booking.com even though you ask for proof we sent it and we still had bad results at least the hotel is working with us great job again

I booked a condo on Jan. 7,2011 for Hawaii for our March 2022, which was fully refundable till end of Feb 2022 as read on the VACASA (BOOKING.COM) site. I discovered that the condo had no pool so cancelled it the next day, Jan 8,2022. Despite my cancellation the full charge of $6500 CAD was processed and here I am Jan 19th and they still haven't refunded the money but acknowledge that I requested the cancellation nearly 2 weeks ago and said it would still take another 3 days to show up on my card. This has been a terrible experience.

I used booking alot, but now will never again.
I booked a hotel with them near to where I was working. On the evening of the booking I arrived at the hotel and could not gain access. I waited in the rain for over an hour and could not get in contact with the hotel. I gave up as it was nearly midnight by now and booked another hotel nearby. I discovered that the hotel that day (4 days after I had booked). That the hotel had sent me an email changing the address of the booking to a completely differant Town miles away from where I need to be.
The hotel are saying it is a non refundable booking and booking.com are refusing to help.
My only option now is to go down the legal route.

Not at all interested in customer problems send only prepared standard answers! Only I asked that change dates, answer just go Fuc…

If I could have a negative star, I would. Their customer service is horrendous. Will not fix a mistake they made on their hotel description, which cost me money! Refuse to refund or do anything. No supervisor available after 20 minute hold! Liars and scammers.

I bought international tickets through this company, needed to change them due to being Covid positive. I kept calling since a week prior to change the dates, all I got was " someone will get back to you ASAP". I called at least 6 times. The plane already departed and I'm still waiting for "someone to call me back". Worst possible service. I fly few times a year, never had such of bad experience. STAY AWAY from this company!

They use to be good when started but now they are absolutely... bunch of unprofessional people got together and dont know which way is up.
I called them over 10 times to modify my flight, they keep on transferring me and either they disconnect you or they answer and once a lady picked up whom I did not understand a word she says.

They are hiring cheap unprofessional labor and process of modification is extremely hard and in my case as of now impossible to get a reliable person online to help.

There were a couple of not good experience with Booking.com. One hotel promised to not take the money till I am there with a cancellation free, however they withdrawn the money and did not return it when I cancel the place. I contacted Booking customer service and after hours of communicating, they did not solve the matter other than they said we will contact the hotel. 20 days now and money still not returned. I told Booking that you did not protect me and while I am speaking they close the phone. I am going to leave review on Trust pilot and google, as I am disappointed.

Just know that bookings.com takes their commission and RUN. No assistance from them in claiming a misrepresentation of B&B and subsequent claim for refund

I was not allowed to cancel or modify my trip (the day I was supposed to arrive)--of course the hotel couldn't adjust the dates - I asked to modify the date by one day. Once you use a third party to book a hotel, the hotel cant do anything. Neither would booking.com help me modify the date. The agent couldn't do anything and barely spoke English. H gave me a number to call that didn't exist: *******7900. I tried to modify online but when I clicked on 'manage booking' nothing happened. So now Im stuck with a bill and Im not even going to the hotel! WORST COMPANY Ive ever worked with. I wish I could give it a -5 stars.

We won't use Booking.com again b/c we had to cancel a condo reservation on Dec. 21,2021 (due to Covid and flights being cancelled) and have had to ask 3 times for a refund ($14 thousand dollars!) and still have not received it.
They are saying we have to contact the booking agent Holt (which we did). Booking.com is not standing by the booking cancellation confirmation.

My family and I planned to take a trip to the country of Panama to visit some family and have my one year old able to spend some time with his grandparents for Christmas and New Years. Upon arriving in the country, on Dec 25, and making our way through the maze of the airport immigration and customs check points, with 7 ppl and a baby, we arrived at the Budget car rental kiosk only to be told that the rental that we had booked with them through booking.com had been sold to another customer since we were past the 1 hour buffer on our pickup time... They also said that they had no other cars available for us at this time. At this point we had the 7 of us plus a baby, with no car seat (car seat was part of the rental agreement) in a country where we had limited phone service options and resources and unable to get a large enough car for the week that we would be staying there...
From when we landed to when we got to the budget kiosk it took 1.5 hours, due to the long holiday lines at immigration and customs. Evidently, it is their policy that if you are 1 hour late they have the right to rent your car to someone else and not refund your money. My problem with this is that apparently they use the arrival time of your flight as the pickup time, making it nearly impossible (especially during the holidays) to make it from the gate to the car rental kiosk in under an hour... my family was forced to find other travel accommodations at a far greater cost that wasn't even large enough to fit everyone so we were forced to drive around with family members and a baby that were improperly secured in the vehicle.
Both budget and booking.com said that they stood by this ludicrous policy and that they would not be refunding us the $500 for the rental that we never received. We will not be using either of these services again, and hope that this information helps others in their decision making while looking for companies to aid them in their travel plans.

We trusted the good reviews in Booking com of a Wyndham hotel in Orlando. It was simply the worst hotel experience we ever had. We were greeted by a sign announcing that there would be no breakfast (breakfast was advertised in Booking) due to COVID. Other hotels offered at least coffee, fruit and yogurt. The floor in the lobby was dirty, A/C smelled moldy. Remote was broken, and they replaced it with another broken one, and we were given only one pillow per person. I need to elevate my head because of allergies, and the cleaning services employee told us that they were instructed to give each guest only one pillow. By then, we reached our tolerance limit and decided to check out. We were surprised to see two other families ahead of us with the same idea. I heard one man say that he was allergic to dogs and there were visible hairs in the room, which obviously wasn't adequately cleaned. The sympathetic woman behind the desk nodded her head when we voiced our complaints and had no objection to refunding all our money. My husband related all this on the Booking site, and they refused to publish his review, claiming it was clearly fraudulent. Erm, no - it is Booking that is perpetrating a fraud by refusing to publish our negative review.

Booking.com:
Horrible customer service. The reservation was glitched to be the wrong date and they did not refund us our money like Jayla promised per the manager. They refused to give an email confirmation of the refund and now I know why, so they can please the customer on the phone that day but screw them later. Unbelievable. We haven't even got to the state of florida and they won't refund our money. Great way to start a vacation. Do not trust them.

Booking.com says free cancellations. I made an advance reservation 1 month ahead. The next day I had to cancel. I contacted the Hotel all was well. Contacted Booking with little response. After 2 weeks I contacted Booking again little response. After the the original date I received tax refund of $12.03. Booking said since I was a "No Show" I forfeited $90.00! How can one be a no show after a cancellation.
They are not a reputable company. Deal directly with your hotel/motel by phone. This site is a RIP OFF!
PS I have been banned from thier blog!