BookDepository

I have ordered many books and always was happy with my order. Fast shipping to Poland. Reliable. It's sucha a shame that they are closing. Shame on Brits for Brexit. Will miss it.

I order frequently from Book Depository to Switzerland and everything was perfectly fine. No problems at all. This is the first time I'm checking reviews and honestly I'm very surprised how negative it is. For me it was always a good experience and I would recommend it. Good books in a good prices.

I was really worried after reading some reviews but I ordered a book shipped to Italy on Dec. 19, it arrived on Jan. 4, only two days after the projected arrival date. I had honestly decided to cut my losses after the arrival date came and went, but was pleasantly surprised that it showed up! Honestly order at your own risk

I finally got that book I'd been looking for. They find specialized materials I hadn't gotten at FCE in Mexico or Spain.

Living in the UK and having used the Book Depository on an almost weekly basis for over 15 years, I cannot praise them too highly. In my experience they are the Gold Standard in terms of prices and reliability. On more than one occasion they have compensated me when books have been damaged in the post, even when the postman has actually bent the book to get it through my letterbox!

I am therefore astounded to read of negative experiences suffered by non-UK customers, to whom I can only offer profound commiserations. What I should mention in this context is that it seems no longer possible to access the Book Depository UK from abroad - whether this is somehow related to non-UK customers' negative experiences I cannot say.

Perhaps the solution is to get a British friend to order the book and have it sent to one (worldwide shipping is free), and reimburse him subsequently. Keep persevering and good luck!

Mark Headley

I had received the books after a month plus, with normal post. Very new copy and good condition.
It was totally fine for me as I am not in a rush to read them, as well as the price is very worth if compare to other online portal and retail price. Definitely will look for book from them again^^

Customer service is very responsive too. Thank You

I've ordered quite a few books from here during the past months. They always arrive fairly promptly, and in secure packaging. There are some more expensive books on there, but they usually have cheaper editions/copies, which I appreciate. And, no postage cost! So far this is one of the best online stores I have bought from.

I ordered a book in mid June and it stated that it supposedly would arrive in 8-10 business days but I waited for a month still nothing so I emailed them asking for solutions. After confirming with my local post office that I got nothing pending under my name, they refunded me the full amount which I received 3 business days or so later.
Funny thing is a week after that my book finally arrived (took a month and a half, guess it's understandable under our current living situation), so I emailed them asking how to return the amount they refunded me. They told me to keep the book and the refund, a response I did not expect but much appreciated. So I'll definitely shop again!

I ordered a hardcover book and was pleasantly surprised with the price plus the fact that the shipping to my int'l country was 0. I received the book after about three weeks. It was boxed in a heavy cardboard shipping box and came in mint condition. Today I ordered my second book.

My order was delayed in arriving, I contacted the customer support and they very quick to get back to me and were very very helpful!
We ended up agreeing in doing a refund as all deliveries have been delayed during these difficult days and the refund was completed and confirmed within the same day!
Very satisfied!

Just got a delivery today from Book Depository. This is the fourth time I have ordered from them, and I have never had a problem.

I reside in Thailand and English titles can be limited. The main 2 book stores here (won't mention names) either never have what you are looking for, pre-orders can take over a month, or they never give discounts on books in English. I received this order almost 3 weeks to the day (UK-Thailand), keeping in mind that shipping may be slow due to Covid.

Customer service have always gotten back to my inquires within 24 hours or less, and have always been very professional.

The prices are reasonable, the delivery is free, the books tend to arrive in less than a month in perfect condition. The only downside is inability to track your order, but if you're a patient person, it's not a big issue.

After reading some mixed reviews about Book Depository, including some people's seemingly terrible experiences, I was really hesitant to risk buying through them. Nevertheless, the price was so much cheaper, I figured I may as well give it a shot. I ordered on July 4th, late afternoon. The order was shipped on July 6th and arrived in my letter box on July 12th. I was really surprised and impressed. The packaging was simple (a bubble wrap satchel) but the book was in perfect condition. I'm really impressed and hope future experiences are this good!

This will be a long review but I want to be fair.

I ordered 13 books for over $180 USD on 5/13/20. It was a UK import of the WoT series, I wanted all 15 books, but only 13 were in stock at Book Depository (BD) so I went in for all 13 and ordered the other 2 on eBay. Prices at BD were the cheapest I could find them online, cheaper than eBay even. The site was recommended to me by a trusted source, but I later learned that source hadn't bought from BD since 2017. After placing my order, my bank auto-texted me saying I had to confirm this was not a fraudulent purchase. This raised suspicions, as I order a lot of merch from around the world and my bank never intervenes. I got worried and started Googling reviews of the site which led me here. I read almost every review and was horrified at the stories of people getting inadequate service or outright feeling scammed. I immediately contacted my bank and told them I was concerned I had just made an overseas purchase that wouldn't be fulfilled, and they assured me they would assist with a charge back in the event I was scammed. I then saved all my correspondence with the bank and my email confirmations with BD and decided to wait and see.

The first thing that surprised me was that after a couple days, I received tracking numbers for all 13 books. This went against what I had read in recent reviews here. I wonder if BD decided to start tracking some or all orders due to all the issues they were causing in getting people their books. Hopefully management there has cracked down on their shipping process.

As of 06/01 I have received all 13 books. They came packaged separately, 13 form-fitting cardboard cases that each fit one book. That definitely increased the chances that they could've been lost or stolen, but it seems like I got lucky. Overall I am extremely satisfied with my purchase, as I got a hard-to-find import of my favorite series that would've cost me twice as much elsewhere. I hope that others start receiving their orders promptly and that BD has decided to try improving their reputation to where it used to be. Crossing my fingers for all my fellow overseas readers out there.

Received book that was not due out in UK before release date on other sites. Even the author was surprised. Reasonable prices and free world wide shipping is incredible. October 2016 update. Book Depository has become a valuable resource for me finding books that I can't get from other vendors. Still good pricing and free shipping. Customer service excellent. Amazing!

After considering all other reviews and comparing them with my own experience with the Book Depository, it is obvious that different people have different experiences with this site, many of them negative ones, it seems.
My experience with the Book Depository has always been positive. Yes, books may take a while to arrive and no tracking is provided, but when there was an issue with an order, the staff has been consistently helpful and kind. Perhaps there is something to be said about approaching the customer service reps with less aggression when something is amiss. Kindness, understanding, and most of all patience go a long way and bring more desirable results than venting by complaining and blaming, both of which are evident in some reviews posted here.

Waiting for this book for such along time. Finally it arrived last week. To be honest, the book is life changing and my life is changing day by day. I started to love myself even more. I'm appreacting and being grateful for my life. Few months ago I was having depression and anxiety. Because I think alot. But after reading this book about law of vibration. What we think, we attract. All this while I was thinking so negatively and I faced alot of problems. But for the past few days I could see changes in me. I felt better about myself. If you wanna change your life. Go and get this book. Truly inspiring and I swear you will never regret it at all.

For me great source for various English books with free international shipping! Books can be small bit cheaper

I am writing from Australia.
I buy around 20-30 books a year from them, since 2015. Never had a problem, delivery usually takes 10-15 days. I am really surprised that some people had trouble with them.
I wouldn't say I am lucky, I bought hundreds of books from them and they have been consistent in their customer services.

First time I have ordered from this company. Order was for one book which arrived in very good time, well packaged and at a great price. I live in the UK.

I purchased two books for book depository, Ginny Moon and Girl, Missing. The two books arrived in excellent quality. They arrived a week after I bought them. The only thing is I bought the two books at the same time but the arrived on different days. I can honestly say I would buy off them again

Fast shipping and it's free shipping international! Most of time they ship each book individually, I just don't understand how it could be free shipping... Been buying books for years from them. Always fast shipping, It's not instant but may take a few days to process but overall amazing prices and speedy shipping.

Had an issue with the delivery and was sorted really quickly. Good service. Delivery was on the day said