• BookDepository

BookDepository

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Overview

BookDepository has a rating of 1.71 stars from 172 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about BookDepository most frequently mention customer service, tracking number, and post office problems. BookDepository ranks 160th among Books Other sites.

  • Service
    40
  • Value
    37
  • Shipping
    41
  • Returns
    27
  • Quality
    35
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
18
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What reviewers want you to know

Positive highlights

  • Book Depository has become a valuable resource for me finding books that I can't get from other vendors.

Critical highlights

  • The customer service in dealing with this has been poor.
How would you rate BookDepository?
Top Positive Review

“Nothing but great things to say about this company”

Krystal H.
8/26/22

I was a little worried once I read some reviews on this company but I was pleasantly surprised. I ordered a book earlier this month from Canada and was expecting it to arrive in 10-15 business days. My shipment actually ended up arriving after 6 business days which was amazing! The book itself is in perfect condition, I'll definitely be ordering again.

Top Critical Review

“Books never arrived!”

Samuel S.
5/31/23

I made two separate orders and none of my book has arrived. When I read reviews, it seems to be common practice. Books dont disappear just like that. It rarely happens because of a delivery service. It's obvious that they scam people and the book has never been sent! No tracking link, customer service useless. They were bought by amazon and when they knew it's over, they decided to scam people and grab money for them self. Legal action must be taken and accountability must be applied.

Reviews (172)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (52) book depository (53)
Thumbnail of user robertt228
1 review
2 helpful votes
March 26th, 2018

Great prices and range. Only problem is that the books take an eternity to reach you. Just be ready for a long wait or order the books with say 4-6 weeks notice.

1 rating was submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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About the business

Book Depository is the world's most international online bookstore offering over 18 million books with free delivery worldwide.

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  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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