BookAirfare Reviews Summary
The company has garnered a mixed reputation among customers, with some positive experiences highlighting helpful and courteous staff who successfully facilitated travel arrangements at competitive prices. However, a significant number of reviews reflect severe dissatisfaction, particularly regarding customer service issues, including unfulfilled promises for callbacks, rude interactions, and difficulties with ticket cancellations and refunds. Many customers reported feeling misled by pricing practices and faced challenges in resolving their concerns. Overall, while there are instances of effective service, the prevailing sentiment suggests a need for substantial improvements in customer communication and support.
This summary is generated by AI, based on text from customer reviews
Contact For Booking Support *******594
Contact For Booking Support *******594
Contact For Booking Support *******594
Contact For Booking Support *******594
Book my travel and their partner are big cheat. Part of my trip was canceled due to covid. They bumped up the price for non cancelled trip and not returning the money. Its 2 months talking to them. Do not book trip with book my travel. If they have your money, they will not return.
My reservation was canceled because of Covid last fall and a postponed wedding. I am now trying to use my voucher that was issued and not only can I not book directly online they are now saying I need to book the same reservation from the same cities. I no longer live in that city and the voucher was told that I could book it for any trip using the funds for that new trip. I can't get any straight answers and it is incredibly frustrating. Pay the extra money if need be and use SOMEONE else next time you book tickets!
There was a lot of misunderstanding and confusion regarding my ticket charge. However apart from one person rest all of the associates were very helpful and courteous including Alden, Jackson, Sebastian and Asher.
Only negative thing is they said they will call back and no one did. It was I who had to make contacts with the desk.
Too sick to write all the bad... amid all the corona virus I am having hard time to cancel a booking... shame on you piece of junk...
I had a very good experience with Bookairfare. The customer service is really good. The customer service representative Herman really did a great job by explaining everything and helped me a lot in chosing the best deal. They really care about their customers.
I wish I had read the reviews before using by this company. If you have a problem, you are on your own. Why take a chance. There are many other companies out there that will treat you properly.
They will make it difficult for you to book overcharge you to make any small changes. They will lie and blame it on airline fees.
"Dear Valued Customer, We understand your concern and apologize for the inconvenience that has caused on your reservation. We have looked into your case and found that you have raised your concern on the other social media platform also. We have responded to them with all the details/explanations of the case, you may contact them directly for the status of your complaint or call us on our Toll Free number 1-855-282-6507 and request for a supervisor’s assistance.
Regards,
Customer Service – BookAirFare.com
Worst ever. Please do not book flight tickets here. Worst ever. Please do not book flight tickets here. Worst ever. Please do not book flight tickets here. Worst ever. Please do not book flight tickets here. Worst ever. Please do not book flight tickets here.
I had to cancel my flight due to an unexpected event. Cancellation was $50 with credit back. I paid $487.60 for my flight. I just booked a future flight with my credit and they charged me additional $239! The flight on all website is $492. They said i have to pay a flight difference of $104, $125 for rebooking/cancellation fee, $10 agency fee. Totaling in $776.60 for the flight. They are telling me the lowest price is 492 but i have to pay more cause of different class(?) Still economy seat but they said each 10 seats get more and more expensive, but if i booked directly through alaska or different airline, it would be $492. They basically charged me $596 for this flight... scammers... never book with them. Any other airline, they will charge you fee and give you credit to rebook, not charge you up the $#*! when rebooking.
I booked a flight through this agency and by mistake the date was wrong and I called to change it within 2 hours and they refused to change it unless I pay $75 plus extra xharges for the ticket, while Alaska airlines said you can get full refund within 24 hrs but you have to get it through Alaska, its total BS!
I booked my flight to Australia and after three weeks noticed the payment never went through on my card when i called them they said the payment had gone through and my trip was booked. I called my bank right away and they said it never went through I canceled my card and booked on expedia. Imagine if i showed up to the airport for a 4 week vacation that i was never booked for :(
Worst experience ever! Their service called me hours before the flight to cancel my trip, the reason was now is more expensive?!?! I already paid the full amount the moment i booked, and they were canceling? Stay away!
Dear Enzo, we are sorry to hear about your experience and would like to extend our sincere apologies. Would also like to assure that we will do everything to look into your complaint and resolve it at the earliest. While we tried looking up our records to identify the booking in question but couldn't find it. So we will be thankful if you could provide us with your booking details i. E. Name of the passenger (First & Last) with Trip ID or Booking Confirmation Number to help us address the complaint. You can also email us the requested information on fares@bookairfare.com or call us on our Toll Free number and request for a supervisor’s assistance. Best Regards, Customer Service Team – BookAirFare.com
Theeeee worst ever
Theeeee worst ever! I bought tickets from Washington to Denmark yesterday morning... they e-mailed me a confirmation for all of the flights. I contacted the airline directly to select seats but on one of the flights, my wife and I could not sit together but grabbed them anyway and maybe try later to change seats.
I contacted the airline a few hours later and noticed the flights were not listed. The airline told me that no E-tickets were not issued for some reason and to contact BookAirfare. BookAirfare told me that my credit card did not go through and they sent me an e-mail. NO E-MAIL WAS SENT and my credit card has no problems. I checked the junk mail and spam folders... nothing from BookAirfare. They did tell me that seats ($750 x 2) were still available BUT the price was now $200 more for each ticket. WHAT A BUNCH OF SCAMMERS THEY ARE! AVOID! I would rather walk than fly with BookAirfare.
I booked a fare to Nairobi on Lufthansa and made payment and received email confirmation that all was in order. I then had to call closer to departure as no e tickets had been sent. They said after much holding and being passed around that the airline had taken my seat back and I had no seat. They then tried to push me on a significantly more expensive fare £200 pounds more and not honour the price I had orginally paid. As a last resort the airline's website offered me a cheaper fare than what they were offering me. Agnes and Aldo agreed after some time that they will refund me the additional cost that I had to incur from the fare I originally booked and the fare I then had been forced to book - I AM STILL CHASING THEM TO PROCESS THE REFUND AND RETURN MY CALLS!
“Dear Meera, We are sorry to hear about your experience and would like to extend our sincere apologies for any inconvenience caused, at the same time we would also like to assure you that we will do everything to look into the complaint and resolve it at the earliest.We tried looking up our records to identify the booking in question, however could not locate it and will be thankful if you could provide us with the booking details i. E., Name of the passenger (First & Last), Trip ID, Booking Confirmation Number and help us address the complaint. You may either mail us the requested information on fares@bookairfare.com or call us on our Toll Free number and request for a supervisor’s assistance. Regards, Customer Service – BookAirFare.com
They hide everything and wouldn't even give me my airline confirmation number to change my seat selection. Service was terrible.
“Dear Jordan, We understand your concern and apologize for the inconvenience that has caused on your reservation. We would request you to share your booking credentials i. E. booking number, trip ID etc with your email id & contact details. We shall investigate the case and have our Supervisor call you with a resolution.
We booked a trip to Australia through these guys and saved several thousand dollars. We read the reviews and knew going into it that if we needed to change our flight schedule it could be difficult. Thankfully we didn't have to do it and all of our flights came through just fine. Thanks.
I booked with this company on December and everything occurred rigth! I went in a 10 hours flight to Brazil!
SIMPLY THE WORST.
If I could give 1 star I would. This is BY FAR the worst service I have ever used. Customer Service is the worst I've ever dealt with. Agents are rude and argue with you. They promise call backs and you never get them. They will lie to you and add on additional charges that are way beyond acceptable. Pay the extra money and book from the airline or at least use a different provider.
Dear Valued Customer, We are sorry to hear about your experience and would like to extend our sincere apologies for any inconvenience caused, at the same time we would also like to assure you that we will do everything to look into the complaint and resolve it at the earliest. We tried looking up our records to identify the booking in question, however could not locate it and will be thankful if you could provide us with the booking details i. E., Name of the passenger (First & Last), Trip ID, Booking Confirmation Number and help us address the complaint.
You may either mail us the requested information on fares@bookairfare.com or call us on our Toll Free number 1-855-282-6507 and request for a supervisor’s assistance.
Regards,
Customer Service – BookAirFare.com
If I can give you one line of advice: DON'T DO IT
After taking my money, canceling my return flight without notice, ignoring my phone calls, and then charging me twice equaling over $2,000!
I was able to travel on my trip after I pled my case directly to the Airline manager that I was taken advantage of a company that is using their brand name to take peoples money.
I would not leave a review like this if I was not certain of how bad of a company this is. Don't put yourself through the headache, time, and MONEY.
Dear Valued Customer, We are sorry to hear about your experience and would like to extend our sincere apologies for any inconvenience caused, at the same time we would also like to assure you that we will do everything to look into the complaint and resolve it at the earliest. We tried looking up our records to identify the booking in question, however could not locate it and will be thankful if you could provide us with the booking details i. E., Name of the passenger (First & Last), Trip ID, Booking Confirmation Number and help us address the complaint.
You may either mail us the requested information on fares@bookairfare.com or call us on our Toll Free number 1-855-282-6507 and request for a supervisor’s assistance.
Regards,
Customer Service – BookAirFare.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Peter,
We are sorry to hear about your experience and would like to extend our sincere apologies. Would also like to assure that we will do everything to look into your complaint and resolve it at the earliest. While we tried looking up our records to identify the booking in question but couldn't find it. So we will be thankful if you could provide us with your booking details i. E. Name of the passenger (First & Last) with Trip ID or Booking Confirmation Number to help us address the complaint. You can also email us the requested information on fares@bookairfare.com or call us on our Toll Free number 1-855-282-6507 and request for a supervisor’s assistance.
Best Regards,
Customer Service Team – BookAirFare.com