• Boohoo

Boohoo

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Overview

Boohoo has a rating of 1.38 stars from 1,301 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Boohoo most frequently mention customer service, next day, and tracking number problems. Boohoo ranks 2398th among Women's Clothing sites.

  • Service
    288
  • Value
    281
  • Shipping
    296
  • Returns
    241
  • Quality
    265
Positive reviews (last 12 months): 1.8%
Positive
1
Neutral
0
Negative
55
262
See all photos

What reviewers want you to know

Positive highlights

  • There customer service was great and helped me figure out a solution.

Critical highlights

  • Disgusting service and I should be compensated for the scam of paying for next day delivery.
  • The dispatch a label that you pay for, then you take it to the post office and it is the wrong label.
How would you rate Boohoo?
Top Positive Review

“Pleasantly surprised”

Ro J.
8/24/22

I had very low expectations based on the reviews I read on this site, but they had a dress that looked exactly like what I wanted and at less than $30 it seemed worth the risk. I'm so glad I went for it! I followed their size guide and the fit was perfect, it feels well made and the fabric is good quality. This is my first experience with them so maybe I just got lucky, but I'm very happy with it!

Top Critical Review

“Pathetic”

S S.
1/2/24

I order over 4 months ago and they sent me the wrong items. I emailed them straight away, they said they'd send through a free returns, I never got it and put a request in for a refund. After much back and forth and having to get my bank involved after 4 months I finally got my money back - not including shipping which I had to pay for their mistake items to be delivered to me. Thanks for nothing. The service was extremely poor.

Reviews (1,301)

Rating

Timeframe

Other

Reviews that mention popular keywords

day delivery (74) post office (33) customer service (455) phone number (36) return label (25)
Thumbnail of user roj17
1 review
4 helpful votes
August 24th, 2022
Verified purchase

I had very low expectations based on the reviews I read on this site, but they had a dress that looked exactly like what I wanted and at less than $30 it seemed worth the risk. I'm so glad I went for it! I followed their size guide and the fit was perfect, it feels well made and the fabric is good quality. This is my first experience with them so maybe I just got lucky, but I'm very happy with it!

Products used:
Dress

Value
Shipping
Quality
Thumbnail of user jeffanyn
2 reviews
5 helpful votes
November 21st, 2019

I just ordered from boohoo and I have to say the shipping was quick. I live in Tampa, FL. I bought dresses. I have to say the quality of the dresses were good. I got size US 6 which I typically am a 4 in US made clothing. 2 dresses fit perfectly. Sadly 1 didn't fit my hips. I should read the size chart. However all in all I loved the clothes and will buy again. Easy returns. I actually only bought because of Patricia Bright's YouTube haul. Lol

Thumbnail of user fouadk1
1 review
0 helpful votes
June 10th, 2021

موقع جيد جدا لقد استفدتو منو كتيرا لانه يتضمن اشياء كتيرة انه موقع اكتر من رائع لقد اعجبني كتيراااااااا

Service
Value
Shipping
Returns
Quality
Thumbnail of user allyv6
1 review
1 helpful vote
November 11th, 2020

I ordered 3 things, 2 pairs of joggers, one hoodie. They came the day they were supposed to, everything was great quality too. The joggers are perfect. The hoodie was huge and i ordered the smallest size but it did say it was oversized. But overall i love them and i recommend.

Thumbnail of user ladyh4
1 review
2 helpful votes
July 11th, 2020

I always shop for my Big and Tall guy myself, and just found Boohooman a couple of weeks ago. The clothes all run a size small, maybe even a size and a half. The shirts fit width, but couldn't also cover the length for a Tall size. But, WOW, the quality! Unbelievable! Especially for the price! Sturdy, thick material, fantastically made, and great looking. Maybe, just not good for big AND tall. Good luck, fellas!

Thumbnail of user steffanym3
1 review
1 helpful vote
December 17th, 2019

I was skeptical at first with all these reviews. However, I am one happy soon to be momma right here. I ordered a bunch of maternity clothes just hoping they would all come and fit right. All the items fit just right and are super cute. Great maternity clothes at a great price! Thanks boohoo!

Thumbnail of user julied118
4 reviews
3 helpful votes
February 3rd, 2018

I read all the bad reviews, but the cute clothes were too much to resist! I placed a small order and it shipped to CA, USA to check them out. Arrived in around a week and a half and the clothes are so adorable. I saw most everything was polyester, but it looks like cotton not cheap polyester. I received a plain tank top super great color and style and an off the should top that is really great. Also got a silver bracelet. I'm 100% happy and will buy from Boohoo again.

Thumbnail of user darlened113
2 reviews
8 helpful votes
April 29th, 2020

Clothes are not cheaply made. THEY ARE TRUE TO SIZE! Delivered quick.
Finally, a site I can trust!

Thumbnail of user np79
1 review
5 helpful votes
April 16th, 2020

I love boohoo! -it's affordable-and generally good quality-for the price and I have always received prompt refund s with anything I have not thought was worth the money-easy to use website-remember s what you have looked at-will always use them above similar sites, many thanks boohoo!

Thumbnail of user mareehaj
1 review
5 helpful votes
April 7th, 2020

First impression? I was so skeptical about online shopping and using the size generator but let me tell you! That tool is my saving grace! Like it's my personal assistant and all the outfits (only the first package out of four hehe) fit PERFECTLY! I've always hated trying things on and hated my body so much. But the sizes and clothes just fit my body and compliment it perfectly! Quality is better than fashion nova, I had pretty low standards but it was surprisingly comfy. Little tip if you're 5'7+ order from their tall collection. Other than that I loved it. Shipping was about $10 and slow but it gets processed quick. They're available through Instagram and reply quick to customer support

Tip for consumers:
if you’re 5’7+ order from their tall collection. Other than that I loved it. Shipping was about $10 and slow but it gets processed quick. They’re available through Instagram and reply quick to customer support

Service
Value
Shipping
Quality
Thumbnail of user vannyi
1 review
1 helpful vote
August 25th, 2022

I'm 5'8", 176 lbs (curvy) and I wear a U.S. womens size 12. I purchased 11 maxi dresses and the quality of 9 were really great. The other 2 were 100% cotton maxi dresses and the material was super thin and totally see-through (just like the 3 wide leg pants I purchased prior also 100% cotton.)
I've worn 2 of the dresses, one for a outdoors baby shower (strappy double layer maxi dress in orange) n the other (tie shoulder plunge maxi dress in yellow) for my birthday dinner. I received so many compliments both times and got asked where I purchased them. It did take about 2 and a half weeks to get here to the U.S. from the UK but definitely well worth the wait.
I will definitely be ordering from them again.

Tip for consumers:
Check all the reviews before you purchase anything

Products used:
Maxi dresses

Thumbnail of user faithw71
1 review
1 helpful vote
November 26th, 2020

I've ordered quite bit and spent lots of money at Boohoo over about a year and a half. Even though I'd been shopping with Boohoo way before I saw the Joe Lysett programme, it made me a bit dubious to order from them again. I should say that I hadn't, nor have I had any problems with Boohoo to date. I only got some new clobba come today. The prices are amazing, there's mostly always offers on, and the quality is banging. I've only ever had a problem with their bra sizing, but not incredibly so. It could just be me being very small chested! I can't fault delivery (OUTSTANDING) even in these times. Overall amazing! Thank you. Keep it up

Thumbnail of user nickj161
1 review
10 helpful votes
February 8th, 2020

The ordering process was kind of confusing. So, I ended up ordering the same thing 3 times. Luckily, Jake B From customer service (texting with me using Whatsapp) quickly solved my problem.

Thumbnail of user jillv96
1 review
0 helpful votes
April 27th, 2021

I have ordered from boohoo numerous times, I had a package get lost. Contacted customer service. Immediately took care of the problem. They tracked the package down and received it a week later. Super cute clothes.

Service
Value
Shipping
Quality
Thumbnail of user michelleg1832
1 review
0 helpful votes
May 23rd, 2022

Delivery came the next day after ordering the day before. Dress and shoes brilliant fit and very nice style and fit. Thank you.

Thumbnail of user melinam16
1 review
9 helpful votes
March 31st, 2020

I am here during quarantine and wanted to buy from a website I never purchased from. I decided to check reviews on a website I regularly purchase from (sometimes I truly spend tooooo much). I am astonished at all the poor reviews on Bohoo. Their customer service is really good, I communicate through WHATSAPP whenever I had a problem with sizing which was only once out of dozens of orders, and I am always answered. Their clothes are really good quality for the great prices. I honestly think sometimes the competition is writing these reviews as Bohoo is definitely not a bad place to get reasonably affordable clothing that is good quality. And no. I wasnt paid to do this review and I am a real person living in the UK and about to order AGAIN from Bohoo after just ordering a few weeks ago Melina Josefina McLean

Thumbnail of user allah1
2 reviews
1 helpful vote
January 17th, 2021

Boohoo are a excellent British company. Boohoo uses British textile company's to produce clothing for British people. The trends are bang up to date. The service super fast. They employ uk workers to keep British people earning.
Spend wise and buy British. Support British business and don't send your cash abroad.

Tip for consumers:
Excellent

Products used:
Joggers, shoes , boots, top, pjs , tie, hat.

Service
Value
Shipping
Returns
Quality
Thumbnail of user shawm16
1 review
0 helpful votes
August 6th, 2022
Verified purchase

I am 162cm—74kg—34B
I'm not proud of it but I'm someone who likes to hide their body and it's difficult at times to find coats that work well with my body. MANY jackets make me look boxy and my wider shoulders do not help. I ordered a L (10) but they refunded me because they were out of stock. So I ordered a M (8) quickly because I need a coat before college starts. I'm glad that the M (8) arrived instead. The L (10) would have been too long and sleeves to long and over all a tad too big. The M (8) is PERFECT. The flannels or details in the front you see in picture hide the front of me and it's baggy enough in the back to hide the back of me. I might roll sleeves a little but probably won't. Sorry for this long review but I'm just very happy this coat worked out ( ‿)
OH ALSO you know when we suck our stomachs in and our chest raises and sometimes it looks like one of those body builders under a coat. (I don't know if you know what I mean). Looking like a body builder is beautiful but me, with trying to look as small as possible…This coat doesn't make it look like that.
SUPER OVERSIZED WATERFALL WOOL LOOK COAT
(^what it's named^)

Thumbnail of user emilias21
1 review
3 helpful votes
June 18th, 2020

Got my order 7 days. Lovely shop, nice products, helpful and friendly staff, real sizes and the size guide works very precisely. I definitely recommend shopping here

Thumbnail of user bonitak22
1 review
2 helpful votes
June 4th, 2022
Verified purchase

Good quality... timely delivery from the UK... only one week, guys. I live in Maryland.
Sizes are accurate.
I will pass there website to all others

Tip for consumers:
Use your correct dress size

Products used:
Dresses

Service
Value
Shipping
Quality
Thumbnail of user leighj20
1 review
7 helpful votes
April 5th, 2019

I almost didn't buy from this site after reading so many poor reviews. But I am so glad I did. I ordered my goods on the Friday, I was given tracking information which was updated continually and my goods arrived on the following Thursday. The items were of good quality, reflecting the cost of each item. Cut was great. The sizing is fairly standard if a little on the smaller side. Luckily I allowed for this and ordered the size up, which was a perfect fit. Very reasonably priced items. I would definitely recommend Boohoo.

Thumbnail of user veronicad368
1 review
1 helpful vote
July 26th, 2021

I live in Canada and all of my purchases from boohoo have been amazing! I am so glad I didn't listen to reviews. My advice is look closely at the pictures and use your discernment, if it looks cheap and like crappy fabric, it probably is but if it doesnt then it probably isnt. I used a Boohoo dress for my engagement photo shoot! Loved it

Service
Value
Shipping
Quality
Thumbnail of user kerryn17
1 review
2 helpful votes
April 14th, 2019

I don't get all the bad reviews! I order from them all the time and always receive my items in about 7 days, sometimes even less. I have the off shoulder wrap midi dress in 10 colors now. That dress is so forgiving and really holds you in well. No spanx required unless it's one of the lighter colors. I'm 5'7 138 lbs and usually wear an 8 tall. The tall shop is great for tall girls. Some of the pants are the longest I've ever seen! One pair was literally as tall as my head! Of course I returned them but how great for a really tall woman to have this option. Anything bodycon I can wear 8 in boohoo but if I don't want it fitted I'll go up to US 10. Some items I can wear a 6. Their clothes run smaller. I normally wear a US 4 anywhere else. You can zoom in on their pictures and get a good idea of the quality of each item. And let me tell you how fast they refund... I can ship a return to them and my refund will be back in my account in like 2 days! This is why I continue to order from them over and over, because I know the return process is free and fast. I've included photos of emails from. Them to show how fast I get refunds. Like 2 days after I print the return label they email me, I'll get an email that my refund is on the way and I'll check my bank account and the refund will be there. How awesome is that?

Thumbnail of user laylag27
1 review
3 helpful votes
June 10th, 2022

Love the quality of the clothing however I was missing a T shirt. Rukhana was very helpful and polite. 10/10 for the customer service they were able to help address my needs swiftly. Keep up the great work Rukhana. Thank you.

Thumbnail of user christiar2
1 review
3 helpful votes
July 17th, 2020

I'm really shocked to see so many low reviews. My first buy was literally perfect. I'm plus sized and for the first time EVERYTHING fit true to size, I'm so used to having to buy a size up that I was shocked when I realized a dress I got was a tad big on me and I could've gotten my actual size. It was such a good buy that I bought again. Praying I feel the same on the second buy, but they are literally so cheap that I feel like I cant complain, AND my items came within 5-7 days from order date. I picked standard shipping!

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UK online fashion retailer selling men's and women's clothing and accessories since 2006.

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