Boohoo

I bought my boyfriend clothes for his birthday for €71.99, he loved them, but boohoo took an additional €73.99 out of my bank, it's been 5/6 weeks and I'm still trying to get my money back, I'm being moved around in circles to different people in customer service. Nobody is actually helping me. I keep getting told that my refund will be in my bank in 7 working days but after the seven days there's no sign of it... I'm F*@king Fuming with them

Ordered a pair of shoes, decided to size down to a 4 (usually a 4.5) but they were huge i couldve fit in a 3! They are also very poor quality and dont think they will last long considering i paid £20 for them!

They have a big assortiment of clothing, but when you try them on, the fit isn't good or the quality is very cheap. One item was faulty already, it had a tear in the fabric.
When I wanted to return the whole order, I had to pay for the return shipping costs. Since I don't live in the UK, I had to pay 14(!) euros... Such a waste of money. I am never ordering at Boohoo.com again, and I am cancelling my account once I have my money back.

I ordered for the first time form Boohoo and am very disappointed. First I paid for fast shipping and it was late, this is most likely post office error however.
The skirt I ordered was the wrong item inside. The shirt I ordered when I opened the package reeked like perfume and when I put it on it is obvious it was worn, washed, and shrunk then sent to me. The sleeves were so short and it was shrunk up in the body but very wide in the torso. This really gross me out, the smell especially!
I have started a return which I have to pay 15$ for. Not to impressed!

Shipping is fast, but the quality of the clothes is terrible. Transparent, flimsy fabric, damaged items, threads hanging off uncut. I would never have purchased the items if I'd been in a store, able to touch & try them on. Will be returning most of my order. The few things I'm keeping are because I can't find them anywhere else, but I will have to do some sewing just to make them wearable (two vinyl skirts).

I made a purchase from BooHoo about two weeks ago, and when the package arrived (three days ago), I found that only 5 items out of 9 arrived in the package. I contacted customer service and explained what happened. They replied that the package arrived in its entirety and no item was missing. I explained to them repeatedly that the order did not arrive with all the items and I even sent them a picture. It really didn't interest them, they simply answered me that an "inspection" they did with the security cameras saw that the package was packed and all the items were in it. I asked them for the photo of the security cameras but they refused on the grounds that it violates privacy laws and that I would not receive compensation or the possibility of a return. Their service is terrible and you should not buy anything from them. It can only be described as a $50 steal from the order I placed. I will make sure to post this everywhere I can!

Was so excited for my big order to come in the mail. Shipping took about a week which wasn't bad at all. Then I opened the packages and was very disappointed with the quality. Everything had loose strings coming off of it and the fitting was terrible. The fabric on everything didn't breathe and just felt gross on my body.

Their quality is horrible! The first day I got it I wore my tracksuit and it looked like the seams were gonna come undone and the thing for the strings fell off right way. Wouldn't recommend.

I was so excited when I finally had enough money to order some of my favorite clothes from here. But after 1 wear the satin skirt broke (i made sure to get a size up aswell so that wouldn't happen as satin is fragile!) and then the bikini snapped after 1 week! Out of everything i got the only thing that i was happy with is the velvet dress. Such a huge disappointment and i never got refunded despite the shocking quality of the clothes. NEVER ORDERING FROM HERE AGAIN

I've ordered from boohoo several times and probably about 70% of the time my order is amazing and the other 30% it's so completely off the mark that I ask myself why I keep ordering from them. I ordered two pair of cigarette style pants and they were incredible! Fit me perfectly, nice lightweight pants for work for the summer, and so versatile. Previously, I've also bought a maxi dress, a couple of blazers, and a pair of faux leather pants in my size but when I received my order, the blazers and faux leather pants were two entire sizes too big. I ordered an 8 and a 10 and received a 12 and a 14. RIDICULOUS. Forcing customers to pay return shipping for orders that are completely incorrect is stunningly poor business practice because it was clearly an error on their part and the customer did not receive what was ordered. So, in my opinion, even with the orders I've received correctly, odds of 70/30 are not good enough when you won't get your money back. Also, there really should be customer reviews for products on the site, not only to keep Boohoo accountable, but so that customers can get an idea of fit and feel before ordering an item. Going forward, I'm only ordering from Boohoo when they're having a big sale. If it doesn't work out I'll just give it away.

NEVER WILL BUY AGAIN FROM BOOHOO IRELAND
CUSTOMER SERVICE A JOKE AND RETURNS USELESS ID EVEN PAY FOR RETURNS BUT CANT EVEN DO THAT AS THEY DONT HAVE A PROPER SERVICE
THEY ARE A JOKE

I placed my order with BooHoo Friday with express shipping which says I should receive my package by 12/22/2019 DHL express the carrier send a message I should expect my package Dec 26th? Ridiculous I payed 17 dollars USD just to receive this package before Christmas and now I should receive by the 26th EXTREMELY UPSET WILL NEVER ORDER FROM BOOHOO EVER AGAIN!

I'm a size 26 waist. Their chart says I should order size 4 on their site. It's definitely runs too big! Also. I hate how there isn't review on their clothing, like most store have. It would be so convenient. Less the hassle of people having to refund stuff. Hopefully I can return everything without an issue. I'll keep you updated on the return! I'm a true 8 in shoes though, they fit fine. Clothing did feel cheap and most of my stuff was see through. Lol yay me!

I did a big order and the only decent items were the jewellery, all clothing items either very cheap looking or bad sizing, the bodysuits don't fasten as there too short. One T-shirt had holes in it and another with dirty finger prints and clothes had a horrible smell!

I ordered for items on the site which I paid for with bitcoin since they accept hat mode. Now on my end, the payment was successful while at their end they claim they don't see it. I had to pay again before I got the items. The first payment I was able to recover through the expertise of crown oak tech

Purchased 2 dresses recently. The fitting was good but one of the dress was stinking with perfume and sweat and I realized it after putting it on. I felt like puking. Specially in the current situation the products should be sanitized properly before sending out to the customer.

While using this site, I have stopped using next day delivery as a result of their poor efforts to ensure that the costumer receives the standard of service that they are paying for. I placed my order a week before my upcoming event so I could have time to return if i needed but I ended up searching for something else to wear as it took 2 weeks to be delivered after making a number of calls to Fastway. This service is unacceptable and I hope to see improvements in the future.

Well. I bought jeans, bodysuit and top. The jeans doesnt look like on the picture, bad size, the waist is smaller then hips, that's great BUT, How can I put on over my hips, when waist is smaller? No stretch. The top is completely transparent, I don't know how I can wear this, because every bra you can see under the top. I understand, that some white clothes are a little bit transparent, but this? Next, the bodysuit is too small. I bought XS and it's like xxxs. I am really dissapoitment and I'll send it back. Now I know, where I don't want to shop. Thanks

Long time customer, recently ordered a Aviator Bomber jacket for the fall that was faux fur lined. Recieved the jacket and loved the way it looked. However when putting it on I noticed it was constantly shedding. I look at the seams by the collar and the sleeves and the faux fur was falling off as the glue that was holding it on the jacket is very hard and cheap. There are also hard pieces in the sleeves where the fabric sticks out and uncomfortably rubs against your skin, so you cant wear it without a hoodie or sweater. I wont be able to wear it for a season, let alone a long period of time without it falling apart. Very disappointed of the quality cause I loved this jacket.

I recently ordered a shirt and jeans from Boohoo. The website was easy to use with an overwhelming amount of items to choose from. I received my items just a few days after ordering them. Shipping was surprisingly fast; however, the quality and fit of the items were much less impressive. I went by the sizing chart to a t. The shirt I received was way too small, but the jeans fit. Unfortunately, even though the jeans were the correct size, they weren't a comfortable or flattering fit. They were tight in the wrong places. The quality of the clothing was also less than ideal. Overall, I would not recommend boohoo for clothes.

Ordered two items in the same size and they are about 2-4 sizes different. Told customer service and let them know I wasn't happy about paying the shipping fee to return the one item. They stalled in responding for 3 days and finally just told me they can't waive the shipping fee and to just return the item. I spoke to two or three different people (Naomi and Aisha). I then claimed the item as faulty, and am still waiting on a response. I don't agree that I should have to pay shipping for returning an item that should have fit based on other items I've ordered in the past, as well as the fact that the item is so drastically smaller (with no stretch whatsoever). Learned my lesson, and to quote the company, I completely understand where they're coming from, but I will be shopping elsewhere in the future.

I have ordered 3 items, two knitted coords (the one which actually was 'brave soul' brand - I didn't know that they sell other brands too, was very nice, the fabric was so soft and excellent quality. The other knitted co ord, which was 'boohoo brand', was quite itchy and scratchy on the skin :/ So it will be uncomfortable to wear, especially for the trousers).
Anyway, the most disappointing part is the Jean jacket I have ordered in size 34 and guess what? It came in size 44 :p yeap, a little bit bigger than expected - actually sooooo much bigger. :/ I don't think I can manage to wear it... Is so heavy also and big for me. There is the return option, however since this is their fault I don't believe is fair for me to go through all this trouble for returning it back. Maybe I am going to give it as a present to someone else. Oh and note that there was no tag on the jacket...

Order never arrived, contacted customer support multiple times but had to wait 16 days for boohoo to investigate the issue with my items. After the 16 days waiting time + shipping expected wait time which is now 4-5 weeks long, they informed me that the parcel has been lost and half my items are now out of stock and can only issue a refund for them and ship the other items out. Needed these items before I went on vacation and now I will not get them in time and also receive half my items after around 1 month and a half...
Awful experience will never recommend to anyone