• Bonanza

Bonanza

Overview

Bonanza has a rating of 2.46 stars from 939 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bonanza most frequently mention customer service, credit card, and phone number problems. Bonanza ranks 694th among Marketplace sites.

  • Service
    167
  • Value
    152
  • Shipping
    133
  • Returns
    120
  • Quality
    135

This company does not typically respond to reviews

Positive reviews (last 12 months): 6.1%
Positive
2
Neutral
1
Negative
30
61
See all photos

What reviewers want you to know

Positive highlights

  • Their customer service team has always been extremely friendly and helpful.

Critical highlights

  • There is no customer support here even when reporting to the Better Business Bureau.
  • I don't have TEXTING and they demand I verify my phone number by TEXT Messaging!
How would you rate Bonanza?
Top Positive Review

“Very professional”

EBF g.
4/16/24

I ordered a dog crate cover through Bonanza; it was sent to the wrong address, and the people at Bonanza sent another one, no questions asked. When that one arrived it was the wrong size. I received an immediate refund. Very professional, quite responsive, and very speedy. I would order from them again!

Top Critical Review

“Buyers Beware, they don't care about customer satisfaction”

Amanda A.
2/2/24

I bought an Xbox 360 game from them. When it arrived, I looked at the disc and it has this faded area at the top of it. I put it in the system to try it put and wouldn't even read the disc. I contacted them. And after back and forth banter for 2 days, they finally just started to ignore me. So now, instead of just giving me a refund or picking something different, I am out of money and a game that is just trash. I used to buy from them with no issues but after this, never shopping with them again.

Reviews (939)

Rating

Timeframe

Other

Reviews that mention popular keywords

business bureau (20) phone number (29) customer service (138) credit card (48) customer support (27) bank account (9)
Thumbnail of user lindac189
2 reviews
7 helpful votes
March 6th, 2024
• Updated review

I have used Bonanza for years and would not hesitate to buy there as long as I used PayPal for my own protection.

For sellers, the site used to be exceptional, with speedy, human customer service. But now Bonanza has added a penalty fee for sellers who don't purchase their shipping, which they claim is the lowest around. Don't be fooled; it's not even close to the lowest.

They also claim they will refund you if you buy their shipping and find a lower-priced service elsewhere. I'm still waiting for that refund to appear.

And, just to solidify Bonanza's standing as Worst Shipping Ever, when you do buy their shipping, they add a $2 charge, which will be put toward the next shipping you buy from them, so "you're really not losing anything." As if. When you use the $2 they stole from you to buy a new shipping label, Bonanza will take another $2, so you'll never really get that money back. It's just a kind of blackmail to force you to buy their shipping.

Imagine going into Walmart for a pack of Oreos and finding a two-dollar charge added on.

"What's that for?" you ask.

"Don't worry, the next time you come in, we'll apply that $2 to your purchase."

"And then you'll charge me another $2 for shopping in your store."

"Basically, yes."

Let's face it, if Bonanza really did offer the cheapest shipping around, would they have to use extortion to get sellers to buy it? We'd leap at the chance to save on shipping. The fact that they have to force us to use it just proves it's a bad deal.

So, buying on Bonanza? Go for it. Selling on Bonanza? Be wary.

Used to Have the Best Customer Service, But Now...
June 14th, 2016
• Previous review

Bonanza used to be a great place for sellers as well as buyers. But their newest shipping policy is basically extortion. Sellers now are required to buy shipping labels directly from Bonanza. Besides paying more for shipping, they are then taxed $2 per label. If the shipper sells another item, he can recoup his $2 by putting it toward another overpriced label, but is then taxed another $2 for that label, and so on, ad infinitum, thus insuring that sellers are always in debt to Bonanza.

Remember that all extra fees, taxes, and vigorish must be passed on to the buyer to keep the seller in business. So expect higher prices for whatever you buy.

At one time, this platform was the most ethical place to sell online. No longer. My extreme disappointment as a seller compelled me to scrap my former, highly positive review and replace it with this one.

Value
Shipping
Quality
Thumbnail of user tonyas319
5 reviews
9 helpful votes
April 21st, 2022

I tried Bonanza several times with different stores. I never sold anything. And you have to be careful. There are some scammers there too. I went and did my own website. You can see at www.fabricartfairy.com. It was easy to build. It takes a little while to get out there on search engines but I am starting to get attention. So try a do it yourself. This was easy. I have to call them once in awhile for a little help but not much. Good luck. Don't give up.

Tip for consumers:
You probably will not sell very much. Try elsewhere

Products used:
I was a seller. I did not buy things. I am giving this review based on my selling experiences on Bonanza. I do not recommend wasting your time.

Thumbnail of user robinp293
1 review
18 helpful votes
June 6th, 2020

I thought I'd give the Amazon workers a break, and I'm about to end up in a protracted dispute over a cat litter system switcheroo. A seller is advertising the new XL version, while shipping out the smaller, older model that we're replacing around the house; charging me almost double for it to boot. No response from the ethically-challenged Bonanza despite their own BS "promise guarantee" and no option to even leave feedback, makes for one damning online experience. Never again. UPDATE: I recommend going straight through Paypal to mediate. After a few email exchanges with the vendor I held my ground and got my misspent money back.

Thumbnail of user tracea3
1 review
5 helpful votes
March 4th, 2019

Wouldn't recommend them! They are over priced and you pay a so much money on something that should work and doesn't! Just tell you to try a different video player because they won't return it if it's past 30day! Most people can't watch 7 series in 30days when you have a full time job! So unless you want to spend a $#*! ton of money on movies and don't care if it works I wouldn't recommend! Not my first issue and definitely will be my last with this company!

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Hi Trace A., we're sorry to hear about the trouble with your order. Please contact our support team via email at support@bonanza.com. They are best able to assist through that channel, and will be glad to help!

Thumbnail of user carolp306
4 reviews
21 helpful votes
June 26th, 2019

I sold on B during the early days when the forums were active and busy and had quite a bit of success. After they shut down the forums though, my sales dropped off and the site seemed to become a bit harder to navigate. I disagree with the reviewers here who call it a scam site since I did have overall success there, but in the end the amount of effort wasn't worth the income.

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Hi Carol P., thank you for your review and feedback. Sorry to hear that your experience on Bonanza has not been as positive recently.

Regarding your concern about the forums, sellers still have the option to share deals and promotions in the Community Center here: https://www.bonanza.com/community.

The "Promote Your Booth" page can be found here: https://www.bonanza.com/forums/8

There is also a Community Help section where you can communicate with other sellers: https://www.bonanza.com/community_help

Our support team would be glad to help with those site navigation issues you described, as well as any other questions. You can contact them directly anytime via email at support@bonanza.com.

We also would love if you'd like to submit your ideas for site improvement on our dedicated "Suggest a Feature" page here: https://www.bonanza.com/site_help/suggest_new_feature. Suggestions are voted upon and our team implements those that are most desired.

Thanks again for taking the time to share your thoughts, Carol. We appreciate your support of Bonanza!

Thumbnail of user maryi212
1 review
2 helpful votes
August 5th, 2020

I received my order fine(a book) but the day after I ordered, the phone calls started to come in from Canada & Australia. I live in Michigan. I received 12 phone calls(all different numbers & ID's) in 4 days... they stopped today.

Thumbnail of user jaynel8
1 review
0 helpful votes
July 24th, 2017

Im saying a little complicated? The transfer from ebay was successful but only one photo transferred :(

Thumbnail of user sak101
1 review
8 helpful votes
February 29th, 2016

I have been in business with Bonanza, for more than 5 years, suddenly, my site has been shut down, no reason given, still I am optimistic they will re-open my site, some misunderstanding, but frustrated by lack of communication on their part, I have even emailed Mark about it, but nore sponse yet, generally I like Bonanza, though I sell on ebay as well, but now I am having second thoughts about them

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Thumbnail of user daves644
1 review
2 helpful votes
October 1st, 2019

Take most of these 1-star reviews with a grain of salt. It depends on how you use Bonanza, the platform is well designed, clean and intuitive.

3 Star for now.

Expect to use the platform to run your ad campaigns and google shopping.

Start out free to get to know the system.

So many of the reviews are just not at all what I have experienced.

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Hi Dave S., thanks for taking the time to share your thoughts. We're glad to hear that you find the platform well designed and intuitive!

We value seller feedback, so if you have suggestions on things you'd like to see improved, we'd love to hear them. You can submit your ideas here: https://www.bonanza.com/site_help/suggest_new_feature. Our community votes on submissions there and we do our best to implement them.

Please also feel free to contact our support team anytime via email at support@bonanza.com, Dave S. They will be glad to help with any questions and tips for your business on Bonanza. We appreciate you being part of the community!

Thumbnail of user ls54
13 reviews
60 helpful votes
February 15th, 2016

Am shocked at the huge number of negative reviews - I was a veryvery small seller in 2012; I sold a few things, and had no problems with my customers, nor the site; in fact, as a new online seller, I had alot of? S, but had EXCELLENT help from their email-only customer service. So flash forward to present - I was considering reviving my account to sell again, and came across sitejabber (great site!), and these negative reviews. Whew - thank you all for your comments - even if there are many happy users of the present bonanza who haven't input - would like your comments also! - I'll avoid the site.

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Thumbnail of user tinat20
9 reviews
54 helpful votes
May 12th, 2015

I tried Bonanza as an alternative to eBay - it is WAY hard to sell with all eBay's limits and rules and unfair feedback system. Unfortunately, Bonanza doesn't have the buyers and you NEVER see a Bonanza ad like you do eBay ads. I really don't think that anybody knows Bonanza exists. Good feedback from the few transactions I made but there just weren't enough to make much money off of.
If you have issues with items you buy then you need to take it up with the SELLER, not Bonanza.

Thumbnail of user matts73
2 reviews
22 helpful votes
September 10th, 2015

I love reading reviews from people. First of Mark D. Is full of crap and if he/she thinks we believe a word their saying then just wow. Secondly, to everyone that is writing a review(good or bad) about a product/buyer that was purchased on the site should just be kicked off this site. The site should be reviewed not some random seller on it... you people are $#*!ing stupid. Lastly, most of the 5 star reviews are fakes planted by the site plain and simple. Overall this site looks like bad news because most of the people on it are $#*!ed. When you have a website where its main users a $#*!ing stupid then the site itself is gonna suck.

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Thumbnail of user pilra
1 review
5 helpful votes
May 15th, 2017

Is hard to understand what kind of website is Bonanza or how it is manages? Like some people already wrote their disconform about Bonanza or its retail parties, this website has very nice items or merchandises,... but I realiced that some of them are taking adventage from us selling iteam at higher price. Any way, we have the choice and if we choice to buy from them, it is not a way to make complain about. Also, How this site does not have a way to get contact we their custumers? It is really very strange and very risky for us especially when we are giving our personal information to many people or parties even we don't know how trusty really is bonanza.com. Unfortunately, this issues affect everyone, We as custumers and those retails who sell their products through this website. Please Bonanza, if you want to success into the E-commerce and being another Amazon.com... change your strategies and be a trusting site.

Thumbnail of user johng62
7 reviews
31 helpful votes
May 4th, 2012

For those of us looking to sell on a site other than feeBay, keep looking. Bonanza.com is pretty good as far as ease of listing is concerned, though others are better. And, it is FREE. Where Bonanza falls horribly short is SALES. I sell lots of the same items on feeBay that go completely ignored on Bonanza. Plus, you can't do auctions - only Buy Now for those of you who prefer the auction format. Bonanza does have "Best Offer", but what does it matter when no one is looking?!?! Like eBid.net Bonanza refuses to advertise, so don't look for improved traffic as time passes. My advice is stay away. Thank God Bonanza's free so I'm not paying them for zero sales!

Thumbnail of user bbr4
2 reviews
41 helpful votes
March 9th, 2016

I was the owner of a multi-million dollar a year business years ago. The BBB came to me asking me for money for a A+ rating. I wasn't about to give them money for a bogus rating. I was able to stand on my own merit, although so many people are lead to believe that the BBB is trustworthy. It's not. I wish everyone knew this, but they don't so they continue go there for their information. Not that long ago I read a story where the BBB was trying to extort money from Wolfgang Puck for A+ rating for his famous restaurant Spago. If he didn't pay them they were going to give him a bad rating. It was big news and he told them to go F themselves. The BBB is a big fat money making racket. Nothing more, nothing less.

As for Bonanza, I'm a seller on there after having gotten kicked off of Etsy for no damn reason. I haven't had the great luck with Bonanza that I did with Etsy, but I haven't really had any problems with them either... knock on wood! Mind you, I've never purchased anything on there either. It just doesn't feel safe to me. I don't think there are too many sellers out there like myself that has integrity and great customer service. But it is what it is. I hate that we as consumers don't and can't know who to trust on the internet. It's always a crap shoot unless you buy on Amazon. If you're shopping for the best price, you may end up getting what you pay for.

I shop on Amazon because I know that I can get my money back if anything goes wrong. I've purchased thousands of items on Amazon and have never had a problem. So, it may serve you to pay an extra buck or two or five so you can have peace of mind and know that you'll get what you've paid for.

Thumbnail of user grantc26
1 review
8 helpful votes
February 8th, 2016

Notice how all of the low ratings have the same response from Bonanza about their BBB rating? Looks like an algorithm that monitors the site and auto-responds... That's just the kind of customer care people want... So glad I checked this out before purchasing. I looked at another review site also where the responses were tailored to the complaint but still clearly copy and paste replies. Overall the shear amount of negative feedback say enough.

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Bonanza has an A+ rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Thumbnail of user stevenl55
1 review
2 helpful votes
August 13th, 2015

Why yall dont have haves sizes after 9.5

Thumbnail of user markd57
Jackson B. – Bonanza Rep

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Thumbnail of user patrician13
1 review
11 helpful votes
August 18th, 2014

I OPENED THIS BOOTH 10 DAYS AGO AND HAVE FOLLOWED ALL INSTRUCTIONS, I HAVE HAD OVER 250 VIEWS OF ITEMS, BUT AS YET NO BUYERS. IT IS MUCH EASIER THAN EBAY TO LIST AND DOWNLOAD PICTURES OF ITEMS, BUT I DO FEEL THAT BUYERS MUST NOT BE TAKING THE SITE SERIOUSLY. MY PRICES ARE LOWER WITH FREE SHIPPING FOR EVERYTHING THAN THEY WERE AT EBAY BUT STILL NO BUYERS, I AM CONCERNED HOW PAYPAL BUYER PROTECTION WORKS AND HOPE THAT IT IS SUFFICIENT FOR BUYERS TO TRUST MY SITE, IF NOT IT EXPLAINS THE LACK OF SALES. I HAVE ALSO PROMISED REFUNDS FOR GOOD REASONS, PERHAPS BONANZA SHOULD FOLLOW UP WITH BUYERS FOR CUSTOMER SATISFACTION, AND WITH SELLERS ALSO, AS A SELLER I AM ALWAYS DILIGENT IN MAILING ITEMS IMMEDIATELY, BUT NOT GIVEN A CHANCE.AS OF YET.

Tip for consumers:
TRY TO CONVINCE BUYERS YOU ARE A LEGITIMATE SELLER AND WILL MAIL ITEMS AS PROMISED AND OFFER REFUNDS

Service
Value
Quality
Thumbnail of user karend93
2 reviews
5 helpful votes
March 16th, 2016

I have already asked for a phone call to discuss upgrade to store and how to get items recognized on you site. Also regarding international sales.
I sure hope that I can get a response Thank you Karen donofrio

Thumbnail of user tomn21
1 review
6 helpful votes
February 18th, 2015

I give it a 3 because it is cheaper than ebay. That's it. The shipping is going to take months... literally..

Sitejabber for Business

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From the business

Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.

Business History

Bonanza was launched in June of 2008.

Company Representative

Thumbnail of user markd57
Jackson B.
Bonanza Support
Typically does not respond to reviews
Welcome to Bonanza! Bonanza is like an online shopping mall that connects buyers and sellers from all over the world to transact directly.

If you have questions about a particular item prior to purchase, you'll want to contact the seller directly on Bonanza. Visit the item description page and click 'Send a message' (labeled 'Message' on mobile).

If you have questions or trouble with an existing order, you can contact the seller directly from your order summary. Log into your Bonanza account and hover your mouse over the 'Account' tab at the top left of the site, then click 'Recent Purchases' from the dropdown menu. Scroll down to your order summary and click the link at the bottom labeled 'Contact Seller'.

If our support team can be of assistance, please feel free to contact us anytime via email at support@bonanza.com and we'll be happy to help.

Thanks for being part of the Bonanza community!

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