My household and I have spent hundreds of dollars with BodyArtForm, and we were generally happy about the first couple of orders. It's a little tricky with returning, essentially if you open a sealed bag, you can't return it. This would be okay if each item was individually wrapped, but a few orders in, most were put in the same bag, so if we opened them, there was no returning whether they fit or not. We understood this policy, even if it's very inconvenient for customers. What we really had an issue with happened after a bunch of orders and was very unexpected. We received a piece of jewelry that was clearly written in the description of the page that it was solid gold. I have never had an issue with any jewelry causing infections in my piercing, and I've had the piercing over a decade so it's not new and healing. The ring caused a massive infection around my piercing, causing lots of pain, discharge, etc. I had to go to the doctor to get medicine to help it heal, and even with that, it took well over a month for the area to heal and get back to normal, though now there was scarring in and around the piercing. I was told by my doctor that this piece was obviously not solid gold like it had been described on the item page. I contacted BodyArtForms to explain what happened. I wasn't even asking for compensation for cost of the doctor and infection, literally just asking for a refund because it was carelessly misrepresented as being something it was not, and I suffered the consequences of that. Instead of being understanding, and doing an exchange for the item, like any reasonable person or company, they decided it was a better choice to blame me for not reading and understanding the description of the item, and that they would absolutely not exchange or return the item because, to them, this was somehow my fault. What a terrible way to respond to a customer that had a bad issue with your product, and just a pos way of handling this by blaming me and refusing to help at all. Once again, I was not asking for compensation for the infection, that ended up costing me hundreds of dollars to deal with, with the doctor's visit and medication, along with the huge amount of pain and swelling that their mislabeled product caused. I am not a person who typically leaves negative reviews for companies, but I decided to because, months later, I am still very frustrated and angry with how they decided to 'not' deal with this issue. More importantly, I don't want other customers to have to experience what I did with them, it was simply an atrocious way to deal with a loyal customer and frankly, they don't deserve anyone's business with reprehensible behavior like this. Please, please, please, do yourself a favor and buy your piercing jewelry from someone else, either in person at a small store, or online supporting companies that actually deserve your loyalty. No one should be treated like this by any sore selling any product, so please take my warning to heart, and save yourself the stress and potential real pain of dealing with BodyArtForms!