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Boats.net has a rating of 4.21 stars from 759 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Boats.net most frequently mention customer service, oem parts, and timely manner. Boats.net ranks 3rd among Boat Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
What a great experience! I called twice about my order just to check on what was happening and each time I spoke to a caring friendly individual who made me feel like they really cared about my order. Thank you for such a great experience. Love dealing with your company! Every time I need a part that is out of stock at my local Yamaha dealership, you have it in stock and for a better price than the dealership. Thank you and please keep up the great work!
Ordered spark plugs that said qty of 4. Only came with one. After talking to costumer service, they said that has been a major complaint. Asked why it did not state that in the description, she could not give an answer. It wasn't stated in the description because they have been taking advantage of people because they know most people won't go through the hassle of sending them back. Not a very good business decision.
I ordered parts more than a week ago and they're not here. In fact I called to add a couple parts an hour or so after hitting the button and they said it already shipped. We like your site and availability, but I'm not sure if we can afford this turnaround time. All of our other suppliers are 2-3 days
I ordered my parts on 25 March payed for expedited shipping called Wednesday 3 March said 1 part out of 12 was on back order, I ask why you not do partial shipment they said it would be that day, I checked the next day in afternoon and still not shipped called back asked why it did not ship like I was told the day before said it would ship that day, the next day it finally shipped out...why did you not send what you had in stock instead of waiting for a clamp.
Thank you so much for reaching out to us. We apologize for any inconvenience, a partial shipment can be ordered at checkout page during the shipping process. I see we expected the part the day you called, however it was delayed by the carrier, we apologize for this inconvenience. If you have any other questions please do not hesitate to contact us. We appreciate your business and hope you have a great day!
I wasn't pleased to find the spark plugs I ordered shipped in just a plastic bag no cushion or bubble wrap not sure if I'll order from here again
Thank you for your feedback. We apologize for any inconvenience. It is our goal to provide the best package shipping methods available. If there is anything we can assist you with in the future, please do not hesitate to reach out to us again. We hope to hear from you in the future.
Boats.net was my go to before as their prices were fair and parts would show quickly when paid for expedited shipping. Parts used to come next day or may two days after ordered, now they show up 3-5 days after shipped even when I pay for expedited shipping(1-3 days). Wish they would go back to ups shipping and make their customers happy again.
We understand your frustration and will take your feedback into consideration as we continually strive to improve our services. I have reviewed the tracking on your order and see that it did ship with USPS and delivered in 2 days. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team.
Ordered the part I needed and it was correct. However, it turns out we already had a repair kit. I would like to return it but cannot figure out how to request a return. Frustrating.
We try to make our website user friendly as possible and easy to look up parts and as well at checkout. At this time, we are currently updating our website to make sure this process is easy on the customers as well as the customer service agents. You can reach out to our customer support and we can set that return up for you. We hope to hear from you soon.
Slow shipping time especially since you charge for shipping
Thank you for your feedback. I have located your order and show standard shipping was chosen at checkout. Please be advised, we can not control how long it takes for the carrier to deliver the packages. However, with standard shipping, it may take up to 10 business days. In the future, if you would like quicker delivery times, we suggest choosing Expedited shipping as packages are typically delivered within 1-3 business days. If you have any further questions, please do not hesitate to reach out to our customer service team via phone, email or web message via our website. We thank you for your business and hope to hear from you soon.
Ordered oil change kit for my Yamaha outboard on 06/24/2022. Kit did not arrive until 07/08/2022. Item was shown to be in stock at the time order was placed, but was actually on back order from the supplier. Boats.net normally ships out next day (delivered here in Texas within 1 week), so it would have helped if availability had been accurate on the website. Phone help was not realistic with 1 hour+ wait times. Finally received news on back order via email.
Being a full service marina with sales, service, rentals and storage we purchase most of the items we need directly from the manufactures. Occasionally we need parts for a brand we are not direct with. We signed up with boats.net and they gave us a "commercial" account with discounts appropriate with our business. However, they took away our commercial discount and started charging us tax because we "didn't purchase enough" from them. So the shade tree repair service who isn't direct with anyone but has a tax id number ends up getting a better discount than the full service dealer that is trying to take care of his customers. What's wrong with this picture?
Hi Kevin,
Thanks for leaving a review, we appreciate it. We care about our customers, and our excellent customer service team make Boats.net the go-to parts dealer for thousands of boating enthusiasts and OEM and independent dealers all around the world. We are glad your experience with us was great, and we look forward to your next order.
Staff is very helpful on the phone and the website parts diagrams are great. Shipping isnt very efficient. Was slow and delayed from the stated tracking arrival. For less money USPS could have it to me in 3 days instead of the 8 days it took UPS...
Hi B. W.,
Our customer service team works hard to give you the best experience possible, and we are glad to hear that they helped make your order a successful one. We want to apologize for the delay and we hope you understand that during the current climate parts are taking several days longer to arrive than usual. We hope you will order from us again.
I bought from them a rectifier (55$) but it didn't work. I sent them a message to proceed to en exchange. They answered me they couldn't do anything and that THERE WAS NO WARRANTY from them and I had to see with a retailer. A real scandal!
Don't buy from them
EDIT: Problem finally solved. Full refund after my review. Thank you
We apologize for any experience that is less than great for our customers. We stand behind our products, and have refunded this customer in full for the defective item.
In the past 3 try's to order parts I have had problems with staff quitting and leaving my order in answered and a continuing problem with my company credit card even tho it works for everyone else. George in sales has been the only one in sales that has preformed at a professional level.
Hi David,
We hold ourselves to a high standard of customer service and our team should not quit until you have the answers you need. We appreciate the feedback and the review and we will take your words to heart and work on improving Boats.net. With affordable prices for high-end OEM parts, we hope you will come back and order from us again.
Been using Boats.Net for years and for the most part they have been very reliable. Good genuine factor parts and fair shipping. I especially like the parts breakdown diagram so I know I'm ordering the right stuff. But recently, I am still waiting on an order placed weeks ago. When the order was placed, the advised lead time was 4 - 6 days, but no parts and no followup explanation. Boats.Net did charge me for the parts even though they did not deliver. Disappointing!
Tip for consumers:
Beware when the order says "ships in 4 - 6 days". If it states "in stock" all is good.
Products used:
Everything ordered
Hello Charles,
Thanks for the review. Our customers know that a boats.net part means only a part of the highest quality and at the very best price on the internet. We want you to get back to doing what you love and that’s why we try to deliver parts as fast as we possibly can, I am sorry that recently your orders took longer to ship. We hope you will order from us again!
Ordered a few parts, paid extra for faster shipping. Immediately received an email stating pandemic is slowing things down, understandable. Took 5 days to ship. Got around to installing the parts and one was bad, sent an email that took a week to get a response on, but was positive, they were going to ship out another. 15 days later, I received notification it has shipped. So, I ordered the parts to get on the water, a month later I am no closer. No issues with customer service, issue is with time. A month says they are completely overwhelmed or they are selling what they don't have in stock.
Hi Chad,
We appreciate you reaching out to us. Please email us at Loyalty@partzilla.com so we can look into the status of your order and get back to you with an update shortly.
Gain trust and grow your business with customer reviews.
Boats.net is your one-stop destination for the best price on OEM outboard parts online. We sell Genuine parts for all boat engines -- from small 9.9hp portable outboards to big offshore 200HP powerhouses -- and we carry all the top brands including Yamaha, Honda, Suzuki, Mercury, Evinrude, Johnson and Tohatsu. We also sell aftermarket accessories, as well as parts for Inboard and I/O engines, PWCs, generators.
In 1999, Outdoor Network Chairman and Founder, Tom D’Azevedo, walked into his local marine dealership intending to leave with a new boat and left owning the entire dealership instead. In Tom’s own words: “I came in to shop and the experience I had at that dealership was so frustrating, I suggested the owner sell it to someone that can run it right; and that’s exactly what he did!” Tom ended his retirement early and took the Central Florida Yamaha dealership purchase personally. Dealership employees were trained to put customer experience first, and Tom himself began investing in the purchase of overstocked inventory to offer aftermarket and original manufacturer parts at prices below retail. With the purchase of that dealership, Tom began working to create the dream retail experience where customers are treated like family, and no one pays full price; principles that still drive the Outdoor Network family of brands today. Boats.net works hand-in-hand with our marine and dealerships to deliver millions of genuine Honda, Yamaha, Suzuki, Mercury, Sea Doo and Evinrude parts directly to customers with no middleman to slow things down. We’re also a Yamaha Five-Star dealer, where we’ve been selected best-in-class every year since 2002.
Thank you for your feedback. I have located your order and show standard shipping was chosen at checkout. Please be advised, we can not control how long it takes for the carrier to deliver the packages. However, with standard shipping, it may take up to 10 business days. In the future, if you would like quicker delivery times, we suggest choosing Expedited shipping as packages are typically delivered within 1-3 business days. If you have any further questions, please do not hesitate to reach out to our customer service team via phone, email or web message via our website. We thank you for your business and hope to hear from you soon.