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Boats.netReviews 1,449

4.5

About the Business

Boats.net is your one-stop destination for the best price on OEM outboard parts online. We sell Genuine parts for all boat engines -- from small 9.9hp portable outboards to big offshore 200HP powerhouses -- and we carry all the top brands including Yamaha, Honda, Suzuki, Mercury, Evinrude, Johnson and Tohatsu. We also sell aftermarket accessories, as well as parts for Inboard and I/O engines, PWCs, generators.


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Boats.net Reviews Summary

The company enjoys a strong reputation for its reliable service and efficient shipping, often impressing customers with prompt delivery and accurate order fulfillment. Many reviews highlight the quality of customer service, noting the staff's proactive approach in resolving issues and assisting with orders. However, some customers express concerns regarding product descriptions and the accuracy of parts, leading to additional purchases or mismatched items. Overall, the feedback reflects a generally positive sentiment, with customers appreciating the ease of finding parts and the company's commitment to customer satisfaction, despite occasional challenges with product specificity.

This summary is generated by AI, based on text from customer reviews

service
188
value
98
shipping
99
returns
44
quality
85
This company responds to reviews on average within 4 days
California
1 review
0 helpful votes
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Excellent customer service
June 4, 2024

The text option was an added bonus, as a customer it was a wonderful option with fast turn around for replies. Will definitely buy from here again!

Date of experience: June 4, 2024
Wisconsin
1 review
0 helpful votes
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Didnt send what was shown in photo.
June 4, 2024

Orderd omc sealant as shown on there website.they sent me some other brand and i will not order from them again!

Boats.net attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 4, 2024
Brittany B. — Boats.net Rep
over a year old

Thank you for your feedback. Loctite is the manufacturer of the sealant. The packaging has changed over the past year or so. Removing BRP/Johnson Evinrude and replacing with Loctite. We apologize for any inconvenience. If we can be of further assistance please reach out to our customer service team.

California
1 review
0 helpful votes
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Great experience
June 4, 2024

Correct OEM parts and fast shipping! Received my order in 4 days!

Date of experience: June 4, 2024
Illinois
1 review
0 helpful votes
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Still waiting
June 4, 2024

Bad... tracking number doesn't work... called. No help...call back Tuesday...today...UPS evidently lost this one

Boats.net attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 4, 2024
Brittany B. — Boats.net Rep
over a year old

Thank you for your feedback. I have located your order and show standard shipping was chosen at checkout. Please be advised, we can not control how long it takes for the carrier to deliver the packages. However, with standard shipping, it may take 4-6 business days. In the future, if you would like quicker delivery times, we recommend choosing Expedited shipping as packages are typically delivered within 1-3 business days. Currently you order is expected to deliver on June 6th. If you have any further questions, please do not hesitate to reach out to our customer service team via phone, email or web message via our website. We thank you for your business and hope to hear from you soon.

Massachusetts
1 review
0 helpful votes
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Quick delivery and in stock
June 4, 2024

Always have the product in stock and ships it out promptly

Date of experience: June 4, 2024
California
1 review
0 helpful votes
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GREAT EXPERIENCE
June 4, 2024

I ordered the parts and the tracking showed delivered but i did not receive it initially. Just made a call to Boats.net and they just sent me another one. It was a very great customer service which i really appreciated. Within days i was provided with another tracking number and received the replacement. Well Done

Date of experience: June 4, 2024
Arizona
1 review
0 helpful votes
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Great customer service
June 3, 2024

Super-fast shipping. Great quality items. Easy installation. Fantastic web site.

Date of experience: June 3, 2024
North Carolina
1 review
0 helpful votes
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Tlyons
June 3, 2024

Great service and prompt shipping. Will buy from them again.

Date of experience: June 3, 2024
Michigan
1 review
0 helpful votes
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Tohatsu 30 hp tiller drive
June 3, 2024

My order came fast the fule filter fit perfect I will order again soon I was glad that it was in stock for my Tohatsu 30 hp

Date of experience: June 3, 2024
Florida
1 review
0 helpful votes
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Great service and quick delivery!
June 3, 2024

I ordered my parts and received them super fast! Thank you!

Date of experience: June 3, 2024
Arkansas
1 review
0 helpful votes
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Allred Motorsports
June 3, 2024

I own a small used marine dealership and purchase a lot of parts from Boats.net. Often times they have parts in stock that Manufacturer's do not. Great customer service and quick shipping!

Date of experience: June 3, 2024
Florida
1 review
0 helpful votes
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Original parts
June 3, 2024

It is a comforting experience to have original parts to rebuild an engine foot at reasonable prices.

Date of experience: June 3, 2024
Illinois
1 review
0 helpful votes
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Good Company
June 3, 2024

Had the item that I needed. Reasonable price. Got it to me pretty quick! Thanks so much. I will continue to do business when I need something for my boat. Much Appreciated

Date of experience: June 3, 2024
Illinois
1 review
0 helpful votes
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Motor guide 72" shaft
June 3, 2024

Fit perfect but there was a nic in it hope it doesn't cause a problem

Date of experience: June 3, 2024
Virginia
1 review
0 helpful votes
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Quick response
June 3, 2024

Great communications, parts delivered fast, always the right parts

Date of experience: June 3, 2024
Oklahoma
1 review
0 helpful votes
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Great service
June 3, 2024

Very pleased with the help, price, product and fast shipping! Was a very pleasant experience ordering pa rts for my Yamaha outboard. Thanks again

Date of experience: June 3, 2024
Massachusetts
1 review
0 helpful votes
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Top notch people
May 30, 2024

Parts are an exact fit, quality OEM parts. Thank you for your great service

Date of experience: May 30, 2024
New York
1 review
0 helpful votes
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Always great
May 28, 2024

Very efficient verification of part numbers when ordering complex parts.

Date of experience: May 28, 2024
Missouri
1 review
0 helpful votes
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Quality parts
May 26, 2024

Took a few extra days to get my order, but items were all accountable and quality

Date of experience: May 26, 2024
DO
1 review
0 helpful votes
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Great service!
May 26, 2024

Excellent support and service, the right parts an adequate shipping

Date of experience: May 26, 2024