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Boats.netReviews 1,449

4.5

About the Business

Boats.net is your one-stop destination for the best price on OEM outboard parts online. We sell Genuine parts for all boat engines -- from small 9.9hp portable outboards to big offshore 200HP powerhouses -- and we carry all the top brands including Yamaha, Honda, Suzuki, Mercury, Evinrude, Johnson and Tohatsu. We also sell aftermarket accessories, as well as parts for Inboard and I/O engines, PWCs, generators.


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Boats.net Reviews Summary

The company enjoys a strong reputation for its reliable service and efficient shipping, often impressing customers with prompt delivery and accurate order fulfillment. Many reviews highlight the quality of customer service, noting the staff's proactive approach in resolving issues and assisting with orders. However, some customers express concerns regarding product descriptions and the accuracy of parts, leading to additional purchases or mismatched items. Overall, the feedback reflects a generally positive sentiment, with customers appreciating the ease of finding parts and the company's commitment to customer satisfaction, despite occasional challenges with product specificity.

This summary is generated by AI, based on text from customer reviews

service
188
value
98
shipping
99
returns
44
quality
85
This company responds to reviews on average within 4 days
Illinois
1 review
0 helpful votes
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Johnson parts
June 7, 2024

Parts were exactly what I needed, great customer service

Date of experience: June 7, 2024
New York
1 review
0 helpful votes
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Correct parts
June 6, 2024

Very easy to order the part. The only problem i had was with the shipping time. I received the part about a week late.

Date of experience: June 6, 2024
Ben H. — Boats.net Rep
over a year old

Michael,
That's unfortunate it took so long. Our average STANDARD shipping to NY is 4 days or less. Your package must have gotten lost by the carrier. We apologize for the inconvenience.
Regards, Jason

Montana
1 review
0 helpful votes
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Excellent service and great pricing
June 6, 2024

Great customer service and fast delivery. Always extremely helpful!

Date of experience: June 6, 2024
New Jersey
1 review
0 helpful votes
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Carb float and needle
June 6, 2024

Great price fast shipping easy to look up parts and order

Date of experience: June 6, 2024
Iowa
1 review
0 helpful votes
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Motor guide parts
June 5, 2024

Got the information and the correct parts I needed!

Date of experience: June 5, 2024
Illinois
1 review
0 helpful votes
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Fast shipping, great prices
June 5, 2024

Always pleased with the fast service and extensive stock of parts

Date of experience: June 5, 2024
Ohio
1 review
0 helpful votes
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Boating again
June 5, 2024

Had my order in time for my shake down cruise, all is well

Date of experience: June 5, 2024
Virginia
1 review
0 helpful votes
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Great service
June 5, 2024

You work with me trying to find a carburetor for my boat motor which we found was discontinued. But your people found a full over haul kit for it.

Date of experience: June 5, 2024
Texas
1 review
0 helpful votes
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Excellent Customer Service
June 5, 2024

Chris did an amazing job of talking me through my repair options, and helping me select the right path. His technical understanding and communication skills were outstanding!

Date of experience: June 5, 2024
Pennsylvania
1 review
0 helpful votes
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Parts
June 4, 2024

Fair price,delivery a bit slow but acceptable. I'd buy again.

Date of experience: June 4, 2024
California
1 review
0 helpful votes
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Pontoon playboy
June 4, 2024

The technician was excellent in all areas
Knowledge, helpfulness
EVERYTHING!
I would rate my experiences 10/10
Thanks again for a top notch experience
Kim Staum

Date of experience: June 4, 2024
California
1 review
0 helpful votes
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Parts
June 4, 2024

Easy to find parts and got it quickly! Great place to shop!

Date of experience: June 4, 2024
California
1 review
0 helpful votes
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Water plug
June 4, 2024

I ordered the plug, which was the correct item, but it requires a gasket that was not included. Seems like those two item should be together in order for the plug to function

Date of experience: June 4, 2024
California
1 review
0 helpful votes
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Great experience
June 4, 2024

My call was answered very quickly. The rep at the part, and I received it in a timely manner. Representative was very professional and polite

Date of experience: June 4, 2024
Montana
1 review
0 helpful votes
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Parts for 1994 Yamaha 15hp outboard.
June 4, 2024

Boat Net has been great at finding and filling all the orders for new parts for my 1994 outboard.

Date of experience: June 4, 2024
North Dakota
1 review
0 helpful votes
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Awesome
June 4, 2024

Great service. Several phone calls and we got the right parts ordered correctly the first time.

Date of experience: June 4, 2024
Florida
1 review
0 helpful votes
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Greta products
June 4, 2024

Received order quickly and everything met my expectations.

Date of experience: June 4, 2024
Connecticut
1 review
0 helpful votes
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I have an old, 30 years old Yamaha motor. The motor is well kept, but water pump failed. I was able to speak with one of boat.net's associates. He was able to help me get the correct part. The part was quickly shipped. This saves my old motor. PQS

Date of experience: June 4, 2024
Michigan
1 review
0 helpful votes
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Not shipped as promised
June 4, 2024

I paid for overnight air as part was needed asap. Part did not arrive next day or within even two days. When I called they told me it was shipped USPS ground not next day air as I had requested and paid for. My overnight air fee was reimbursed but part did not arrive on time as needed

Boats.net attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 4, 2024
Brittany B. — Boats.net Rep
over a year old

Thank you for your feedback. We apologize for any inconvenience this has caused. A refund of your shipping was issued back to the original payment method. We have relayed this information to our team to ensure this does not occur again. If we can be of further assistance please reach out to our customer service team.

South Carolina
1 review
0 helpful votes
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Prompt and Professional
June 4, 2024

In today's online world of purchasing,"Boats.Net" are the Prime of the Motorboating suppliers. Fast,Complete Orders, with Tec Support all along the way!

Date of experience: June 4, 2024