About the Business
Boats.net is your one-stop destination for the best price on OEM outboard parts online. We sell Genuine parts for all boat engines -- from small 9.9hp portable outboards to big offshore 200HP powerhouses -- and we carry all the top brands including Yamaha, Honda, Suzuki, Mercury, Evinrude, Johnson and Tohatsu. We also sell aftermarket accessories, as well as parts for Inboard and I/O engines, PWCs, generators.
Boats.net Reviews Summary
The company enjoys a strong reputation for its reliable service and efficient shipping, often impressing customers with prompt delivery and accurate order fulfillment. Many reviews highlight the quality of customer service, noting the staff's proactive approach in resolving issues and assisting with orders. However, some customers express concerns regarding product descriptions and the accuracy of parts, leading to additional purchases or mismatched items. Overall, the feedback reflects a generally positive sentiment, with customers appreciating the ease of finding parts and the company's commitment to customer satisfaction, despite occasional challenges with product specificity.
This summary is generated by AI, based on text from customer reviews
I've been doing business with Boats.net since the early days. Service is now as good as ever and they usually have my parts in stock.
Not much time to write this because thanks to boat.net I'm on the water fishing.
The whole process was as good as one coiuld hope. Courteous help on the phone, fast shipping, good price. I;ll be back!
Had my part at good price, shipped fast, would purchase from them again
Great source for oem mercury parts. Fair pricing and quick shipment on in stock parts. If parts need to come from the factory, the delay is very short.
Called to get a gasket for and old outboard. I had no idea what the "technical" name for it was, but the tech guy found it for me. Great job!
I have 2 boats, maintenance on them always mandatory. Very happy that Boats.net has the parts for a 40 year old outboard and a newer wakeboard boat. Great technical info as well!
Thank you
Ordered rear decals for Yamaha cowling and was sent front set. Called and talked to customer service and was told that I ordered the wrong part which was wrong it seems the part I ordered was superceded to the front set which I don't need. The representative said he didn't want to argue with me and hung up on me. All I wanted was to return the ones I got sent and try to get the rear ones( which found out are no longer available but web site doesn't mention this). Still waiting on a return authorization email which I was told was sent to me. Haven't seen it yet!
Thank you for your feedback. We sincerely apologize. We strive to provide the best customer service. As a courtesy, we have processed a return label which will be sent via UPS to have the wrong items returned for a refund. You should receive the return label within 24 hours. We hope to do more business with you in the future and if you have any further questions, please do not hesitate to reach back out to us.
This was My first time ordering from Boats.net. I really like the ease of finding the exact part that I needed for my 2 stroke Yamaha. Once tracking was updated it took 7 days to get from GA to NC.
Hello Justin, Thank you for your feedback. I have located your order and show standard shipping was chosen at checkout. We can not control how long it takes for the carrier to deliver the packages. However, with standard shipping, it may take up to 6 days. I have partially refunded your shipping costs for the delay. In the future, if you would like quicker delivery times, we suggest choosing Expedited shipping as packages are typically delivered within 1-3 days. If you have any further questions, please do not hesitate to reach out to our customer service team via phone, email or web message via our website. We thank you for your business and hope to hear from you soon.
I ordered an inner and outer diaphragm with gaskets for a 2002 Tohatsu outboard, and website says it shipped on May 31, and here we are June 10, and UPS and USPS both say they are waiting on the item when you try to track it. This stuff could have been placed in an envelope with a stamp and I'd have it already.
Hello Jonathan, We apologize for any inconvenience. Unfortunately, it appears that your package has been lost in transit. Please reach out to our customer service team for a refund or a replacement. We look forward to hearing from you!
No problem getting the part that I needed in the service
I needed spare Yamaha keys for my outboard. I found the keys on Boats.net with ease and fairly priced. I also was able to purchase the rubber Yamaha key covers. I placed my order and delivery was as promised.
After ordering, I was notified that some of my items were not in stock. Initially, it only added two days but they kept "adding" days of delay on top of that. Meanwhile, the items I truly NEEDED were held hostage until ALL the order could be fulfilled. Basically it took an extra week.
No problems with the actual parts.
We do apologize for any inconvenience this may have caused. Please be advised the available dates are estimated dates we are provided with from the manufacturer. If the manufacturer is unable to ship the part in the previous time frame provided, a new status email will be sent to the customer advising of new date. If we don't have items in stock you can request a partial shipment with our customer support for $7.95 or use the Rush shipping option at checkout which ships everything in stock in a shipment initially then any backordered parts in a 2nd shipment. We hope to hear from you in the future.
Love the live chat. I gave you the numbers on my Suzuki df140a outboard motor and you told me which water pump kit I should order. Thank you so much for taking the time to help me.
I made a purchase and have not received it yet, but have made 2 calls to customer service, 2 different reps and both times I have had a good experience.
I would think about the way ups deals with your packages. I ordered on May 31 and ups has yet to post a delivery date and puts blame on the sender.
Excellent.worked with Chris. Professional and knowledgeable in the area that I was ordering parts for.parts were sent out and received as promised.
Chuck.w
I wanted a quality gasket, so I went to Boats.net as I have had very good experience with this company before. Again did not disappoint. Thank you
I needed a part and called costumer service to order and they were very helpful to get it scent 2 day air shipping out the same day they don't offer 2 day air on line but if you call they offer different types of shipping the person I talked to was very knowledgeable and helpful thanks very much for the great experience.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We know how frustrating it can be to pay high shipping cost and we sincerely apologize for the inconvenience. Please know that our shipping is based on a flat rate due to what the carriers charge us to ship. Our team is searching daily to find better cost efficient shipping. We thank you for your business and hope that you give us another chance.