• BoardwalkBuy

Overview

BoardwalkBuy has a rating of 1.55 stars from 332 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about BoardwalkBuy most frequently mention customer service, credit card, and tracking number problems. BoardwalkBuy ranks 667th among Electronics sites.

  • Service
    15
  • Value
    15
  • Shipping
    14
  • Returns
    10
  • Quality
    13
1
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Their is no customer service number and no return address.
  • It's almost 2 weeks now, so I complained to my credit card company of non-delivery of goods.
How would you rate BoardwalkBuy?
Top Positive Review

“Sturdy”

alexis b.
6/8/19

I thought this might be a breakable piece of junk and was hesitant to try it out. When I pulled it out of the box I was surprised how simple the directions were to put it together. It had pictures which made it very easy. We had a bad bout of rain in my area so it was the perfect time to test the product out. It held up to wind and rain and my dog loves it!

Top Critical Review

“Absolute Intentional Scam”

Lee S.
9/25/21

Ordered two items for $40 plus $8.00 shipping, company intentionally shipped 2 different inferior items worth about $10. Filed a complaint with PayPal, company said I had to return the crap items to a Canadian address to process my refund, knowing it would cost $40 to ship to Canada from the US, even though they originally shipped from New Jersey.

Reviews (332)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (65) credit card (24)
Thumbnail of user alexisb129
4 reviews
27 helpful votes
June 8th, 2019

I thought this might be a breakable piece of junk and was hesitant to try it out. When I pulled it out of the box I was surprised how simple the directions were to put it together. It had pictures which made it very easy. We had a bad bout of rain in my area so it was the perfect time to test the product out. It held up to wind and rain and my dog loves it!

Thumbnail of user desireep13
1 review
18 helpful votes
November 7th, 2017

I ordered a number of products from this company (Nov. 2017) and all of them came in within the 5 shipping days as promised! Everything worked fine (I purchased some electronic stuff). After reading the reviews I was really nervous and had contacted them to ensure I would receive product - they got back to me the same day! Whatever was happening to cause bad reviews - I have not experienced it and would order again from them.

Thumbnail of user samd258
3 reviews
25 helpful votes
June 3rd, 2019

One of the best electric comb brush at this price. I ordered it for my sister, she completely loved the product quality and the usage of this hair brush. She told me that display is also there which shows temperature. I recommend everyone to buy this.

Thumbnail of user evelynh66
2 reviews
12 helpful votes
June 11th, 2019

I liked the design but the holding chain was very thin. Similarly the back of the ear ring I'd very delicate. One person found this helpful that was my husband
Very Pretty Sets Nice I like It and Thanks to BoardWalk Buy

Thumbnail of user rewam
1 review
0 helpful votes
July 27th, 2018

Honestly, I'm really pleased with all the orders I made this day. The few orders I had problems were promptly resolved by customer support! Very good! Communication updating me on the status of my order is fast and clear, the store is easy to navigate with thousands of good products with good price literally offered with prices that can not be beaten.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rachaelm29
1 review
14 helpful votes
June 22nd, 2017

So sorry and shocked to read all the bad reviews about this company. I ordered a pair of hair comb straighteners. They said it would take a couple of weeks to deliver. It arrived in about a week and I am very happy with my purchase. I missed the first delivery due to being at work and I emailed them and received a swift response with instructions on what to do. However my item was delivered the next day. No problems and very happy.

Thumbnail of user valerieg72
1 review
0 helpful votes
May 9th, 2018

My experience with Boardwalkbuy so far exceeded my expectations. They helped me every step of the way with my purchase. The customer service was patient and his guidance was honest; he pointed out things that I would not have known, and it led me to the right decision to suit my budget. The ring is stunning and my mom receives compliments all the time!

Thumbnail of user veronicaw73
2 reviews
13 helpful votes
June 3rd, 2019

This is good combo pressing machine and curler they can press hair and curl hair easily small in size quality is good

Thumbnail of user tomg123
2 reviews
1 helpful vote
April 27th, 2017

Received 2 snore stopping devices (My dog chewed the last one that I left on the side table. Item as described, good price, fast shipping

Thumbnail of user janetl72
1 review
2 helpful votes
August 12th, 2017

Loved it i got my stuff within a few days of getting the tracking number absolutely worth it. They look just like the order, i got chargers and bags which is awesome to get so quickly.

Thumbnail of user natalieh92
1 review
12 helpful votes
August 6th, 2018

I've shopped Boardwalk buy for a very long time. The few times I've had any issues with a purchase, customer service has been helpful and resolved any issues. It's a reliable place to shop, and more sites should follow their example. There's a reason why they've been around all these years.

Thumbnail of user tracyz6
3 reviews
2 helpful votes
July 14th, 2016

I have phone case last month, hard plastic, color and pattern exactly like the picture in the description.

Thumbnail of user kims294
1 review
1 helpful vote
November 21st, 2017

I wasn't sure how to track my tracking number and they responded the same day and helped me out right away!

Thumbnail of user peterr115
1 review
2 helpful votes
March 23rd, 2017

Saw all the bad reviews and ordered anyway. Item arrived within 6 days from order and so far item works great

Service
Value
Shipping
Quality
Thumbnail of user kiml130
4 reviews
3 helpful votes
May 8th, 2017

I ordered a cellphone charging bank and it came within a week. It works great and was very affordable!

Thumbnail of user olivias246
3 reviews
14 helpful votes
June 8th, 2019

I'm soo happy with this watch
Soo beautiful... and i also got an extra battery for this watch
And looking very good.

Thumbnail of user danag55
1 review
1 helpful vote
November 22nd, 2017

I was amazed at the speed of service. I got my first order and I love it, can't wait to receive my 2nd order! High quality products!

Thumbnail of user ramd6
4 reviews
3 helpful votes
August 16th, 2016

I received my iphone USB drive today. Exactly as I ordered and I can confirm that it works flawlessly on iPhone 6+ iOS version 9. 3. 3. Very happy with the seller and product was shipped to me very fast.

Thumbnail of user monicaj116
2 reviews
14 helpful votes
June 3rd, 2019

It's so easy to use and convenient with reasonable price. With easy handling. Good straightener. It's to good as i except.

Thumbnail of user melvinm48
10 reviews
19 helpful votes
July 14th, 2017

On May 15,2017 I ordered 2 Magnetic Thermal Self Heating Neck Pads, and you charged my credit card $29.88. On June 11,2017, I contacted your customer service dept, because I received the items and saw that the product was poorly made, so I requested a refund.

Thumbnail of user jeffk296
3 reviews
13 helpful votes
June 17th, 2019

Loved this product very user-friendly and simple and results are outstanding quality is also very good at a very fair price so one should buy

Thumbnail of user jw220
2 reviews
2 helpful votes
June 23rd, 2017

This stores kept us posted on our order. They gave us the option of cancelling the order due to the shipping delay. We did not cancel and we are very happy with the purchase. Good customer service.

Thumbnail of user lynnea13
1 review
0 helpful votes
June 25th, 2017

I ordered Arthritis gloves for my elderly father received the order within one week. The gloves do help him but they wear out in a couple of months. He had 2 pairs switched them out to wash. He wore them 24/7 they help with the pain the price is reasonable so I give them a thumbs up.

Thumbnail of user annap95
1 review
1 helpful vote
June 7th, 2017

I had no problems with this company. I ordered my daughter a swimsuit (which we couldn't find anywhere else, so we took a chance despite the negative reviews). It was only $20 so I wasn't expecting too much. But it arrived quickly and was of good quality. It looked just like the pictures. My daughter was happy with it and so was I. Give this company a chance.

Thumbnail of user casperc23
2 reviews
1 helpful vote
September 22nd, 2016

Their customer service was really great! I asked for a status of my order and I received a reply within 24, which is really rare these days. The csr was pleasant and gave me tracking. When I got my package I was completely satisfied with the products for the price I paid. Definitely doing my christmas shopping with Boardwalk Buy!

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From the business

Since 2013, BoardwalkBuy has operated according to three guiding principles:

Your Interests First

We offer the lowest prices for products and services featured on our site. Guaranteed. We will match and beat any price advertised by another company for the exact same product. We eliminate the fluff and gimmicks from our operations. Thus allowing us to pass the savings on to you.

Honesty/Transparency

We are open an honest about all products. We are customers as well, we know what it is like to receive a product and be unpleasantly surprised. This is why we disclose all relevant information about the products and services we offer and will resolve any issues you may have.

Superior Customer Service

We like talking to you. Really. Contact us about a product you have purchased, or to share your experience (good or bad). We’ll do what it takes to make things right.

Who is Boardwalkbuy?

Boardwalkbuy features products from a number of companies including national brands, retailers and boutiques. By providing the merchants with sales, we negotiate incredible deals with them.

Where are Boardwalkbuy's Products Made?

We work with a number of brands and businesses that produce goods around the world. Many of our items are made in USA and Canada!

What delivery methods does Boardwalkbuy Use?

It depends on the business that is shipping out your goods. Most businesses ship using USPS, UPS, DHL or Fedex.

Company Representative

Thumbnail of user cassandrac15
Alice C.

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