Blue Nile has a rating of 2.64 stars from 134 reviews, indicating that most customers are generally dissatisfied with their purchases. Blue Nile ranks 31st among Engagement Rings sites.
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My husband has bee surprising me with Blue Nile diamonds since 2009! I am always so pleased with the quality of the diamonds as well as the settings. I have 4 rings, a pair of studs, hoops and a beautiful pendant. Blue Nile's customer care and service team is top notch too! I've had my rings appraised for insurance purposes and my appraisals have all come back for a much higher replacement value than we spent. I will forever refer friends and family to Blue Nile!
They trick you in buying their products, take your money and then do not ship for the prior discussed and promised shipping date. Prices seem to be good but this whole thing is like a scam. Poor sales people in the blue nile shops that have to sell this scam. STAY AWAY and buy local from your store!
My husband has bee surprising me with Blue Nile diamonds since 2009! I am always so pleased with the quality of the diamonds as well as the settings. I have 4 rings, a pair of studs, hoops and a beautiful pendant. Blue Nile's customer care and service team is top notch too!
I've had my rings appraised for insurance purposes and my appraisals have all come back for a much higher replacement value than we spent.
I will forever refer friends and family to Blue Nile!
Great quality and customer service, though prices are a little bit higher, but it worth each penny. I advise it to my sister
Products used:
the golden ring
I purchased a diamond bracelet for my wife for our anniversary. She loves it. The price was great, the quality is amazing and the jewelry arrived on time, in a plain box. Perfect. I had several friends who used Blue Nile and they told me that the jewelry is terrific. I tried the service and found just what I was looking for on the site. I had a couple of questions and used the chat feature to get my answers. It was really easy and fast. Thank you for amazing jewelry at prices that are much better than the mall stores!
Tip for consumers:
They have 10 retail showrooms across the country where you can visit and see, feel and touch the diamonds and jewelry before you buy.
I Must give Blue Nile a 5 star rating. I have worked in the field of customer service and I was so very important how you treated people that you interacted with on all levels. In this day in age it is a rarity. Something has been lost along the way. But Blue Nile Old School and treats everyone with dignity and respect. Highly recommend them and their product is excellent. Love my earrings and receive many compliments. Thank You Blue Nile for job well done.
Tip for consumers:
Check out the site and ask questions
Products used:
jewlery
I purchased these pearl ear rings for my girlfriend that was about to graduate Nursing School. She loved them! She wanted for Nursing photos and Graduation. She wears them nonstop. Looked at Tiff., these are incredible and flawless, priced much better and still received with a beautiful presentation box. Thanks again!
Tip for consumers:
Everything was as expected and wonderful.
Products used:
Pearl Earrings
Robert was such an amazing help in trying to find the perfect diamond for our setting. It's lovely and we are very happy. I actually would never think of buying another diamond from any place but from blue Nile
Hi Debbe, thanks for the sparkling review! We are so glad you love the diamond-- we loved being part of your celebration and this milestone moment. We hope to always be on your shopping list when a special occasion comes up!
I absolutely love my London Blue Topaz engagement ring - it's a stunning piece that is both elegant and bold. Always get a lot of compliments wearing it ;)
Products used:
Engagement ring
Love my earrings! The representative I talked to was very helpful in helping me pick out what I wanted.
Always excellent customer service from Blue Nile. I wouldn't normally order online for fine jewelry but for Blue Nile, they have proven to me over the years -- from my first diamond ring to the everyday / special occasion accessories I purchased in between, and eventually to the maintenance and checkup I needed for my diamond ring -- that they are a very reliable and dependable company. If you have a case that requires the location of a person who is making it very difficult to find them, or just want to be reunited with a long lost relative, skip trace can help and McRae Investigations Agency is happy to discuss your specific needs anytime. See mcraespy at outlook. Com today for all your investigate needs including assets discovery and recovery. Highly recommended!
Thank you for such a kind review, Reese! We're so glad you had such a positive experience!
5 star rating. I have worked in the field of customer service and I was so very important how you treated
Thanks for the 5 stars!
I was skeptical to buy jewellery online, but with the current shut-downs decided to give it a try. I have now made 4 purchases with blue nile over the course of the last year and will continue to give them my business in the future. The selection is good, and the customer service is excellent. I was unhappy with my first purchase (beautiful piece, just did not suit me) and the return process was quick, painless and cost me nothing. I would not hesitate to recommend Blue Nile, I'm very happy with the quality and the experience.
Products used:
rings, earrings, necklace
HI Jasmine, wow thank you for your sparkling review! We're so glad you trusted us and we strive the provide the best quality, value and customer service possible. We hope we can continue to help you complete the jewelry box of your dreams!
I purchased these for my wife for Christmas and she absolutely loves them! The diamonds are clear and really sparkle. What I like most is that they have a locking clasp to keep them safe while she exercises. You have to push a little button to take them off! She is super active and they are just the right size for daily use. Highly recommended, you won't regret spending the $$ on them.
HI Eric, thanks for your sparkling review. We're so glad everything went well and that she loved her Christmas gift. Your comment truly speaks to the level of service and quality of product we always strive to provide. We hope that when the time comes to celebrate more milestone moments, you'll think of us first!
This company is amazing and so is my ring. I've been a customer ever since I found these guys about 5 years ago. Their jewelry is excellent and a very good value. My wife loves everything I've ever ordered from them and I've spent thousands with them. Customer service is impeccable and I'm just now returning the first thing I've ever bought from them to get larger diamonds. I love these guys!
Thanks for the kind review! Happy to hear we've exceeded expectations over the last five years and we look forward to helping you with future purchases.
Got my spouses ring through this company. I was hesitant, and very unsure on his size so i ordered the ring sizer thing. The size was wrong 2 xs but each time it took less than a 5 minute phone call to resolve! Great customer service!
Products used:
Ring
Thanks, Samantha! So glad to hear that our customer care team provided excellent service!
The ring she loved it. I planned a whole horse and carriage ride in Central Park with her family and mine with a photographer there. It was a nervous moment but well worth it for the the woman and mother to our beautiful son who deserves the world.
We're so happy to have been a part of your special proposal. Thanks for the dazzling review and congratulations on your engagement!
I purchased an engagement ring from Blue Nile. After looking at the local jewelry shops, I just hadn't found what I wanted. Blue Nile had both the ring and the diamond that fit my budget and her style. She said yes, and continues to stop and stare at it from time to time. Thanks Blue Nile!
Blue Diamond had the perfect engagement ring setting and it was so easy to get the exact diamond that she wanted. The cut, the size, the clarity and the color were all there and combined with the great price it was the best purchase I made all year!
Products used:
Engagement ring
I ordered a gold band for myself earlier this year. It's sleek and looks amazing. I don't even feel I am wearing it in my ring finger. Quality of the product is great too! I recommend buying from blue Nile. Customer service is quick and amazing too!
Thank you for the kind review! We are happy to hear you love your Blue Nile ring.
I have been a client for many many years. I've had done returns, (processed quick and easy) service on my engagement ring, which is about 11 years old. They checked it "inside and out, top to bottom". Recommendations and cost were explained to me in great detail. Workmanship was impeccable! I can't say enough great things about BN! Client for life!
Products used:
Rings, earrings, necklaces, bracelets
Hi Kathleen, thank you so much for this kind review! Whether it's caring for your engagement ring or supporting you with a return, we appreciate having you as a loyal Blue Nile customer!
WOW doesn't even describe how beautiful my dainty cut-out cross necklace looks. It is absolutely perfect; the disc size, the chain length, weight and clasp. The attention to detail and quality of material is 5-star! Blue Nile is my new go-to jeweler.
Products used:
Mini disc cross necklace in 14k yellow gold
Everything was excellent from the purchase to the shipping. I will shop at Blue Nile again soon. Oh, and she loved the earrings.
Tip for consumers:
High quality jewelry and very fast shipping.
Products used:
Jewelry
Thanks for the glowing review, RJ!
Have purchased several items. Always happy with them. Blue Nile repairs also if one happens to need this service. Recently bought myself a beautiful bracelet and have had many compliments always recommend blue nile.
Products used:
All
I am completely glad with my order. I was kept informed along every step of the way and I received my order on the date promised, so recommend to all!
Happy to hear this, Zacharie. Thanks for the glowing review!
Very quick delivery and an excellent product. Will purchase more stuff from here again! The product was as described and delivered in perfect condition.
Thanks for the 5 stars, Claire! Happy to have provided you with quality service and jewelry.
Blue Nile is the world's leading diamond jeweler online for engagement and wedding rings. Expect lower markups and higher quality fine jewelry. Free Shipping and Free Returns.
Hi Sean, thank you for the sparkling review. We really love helping people select the perfect gift for their loved ones, and making sure they get a great deal, too. We look forward to helping you celebrate more milestone moments in the future!