Bluehost

I've had so many problem with this hosting company, find a different one. My site disappeared three times, the last time I couldn't get it back for a number if days, when it was finally restored (though not from backup) all the styling and features were messed up. Also anybody who tries to open a site hosted by Bluehost who has Avast antivirus gets blocked with a 'Blacklist URL'. They have a conflict with Avast apparently. Also it's pretty slow for the price you're paying.

I came form namecheap so my expectations were very low I was expecting to be confused and end up with problems like having 3 trials for wordpess creation but this has been so easy and responsive. I've not had to ask customer support for anything so far as all of my questions have had clear documentation or youtube videos or skill share lessons to walk me through I spend so much less time wondering and more time creating here.

-My billing is always kinda a mess. Getting charged before the date, getting multiple notifications that indicate that a bill is overdue or due when it isn't.

-All of the emails register as suspicious from our addresses from here.

-When logging in all employees get a message that they are about to enter a suspicious site which looks bad on us.

-I have to click through that ad for upping my security every single time I log in. That's just way too much.

It's easy to get a nice-looking website online with very little time, so I can spend more time creating content to post instead of worrying about web design. Very user friendly. The only thing I don't like is how much it costs to renew after the initial great price.

Something like setting up a domain and connecting it with google workspace should be a 10 min. Thing. After four support requests, and 3+ hours, we are playing ping-pong with support. Just go to a better, mature platform.

What's worst - my repeated requests for chat transcripts were ignored, and the support rep on the chat "ran away" closing the support chat on me. I have downgraded this organization to 1-star.

I hate these popups, they are everywhere, you keep asking for ratings when I have used a feature once or not at all, and I just want to work on my site. On top of that, even though I've already purchased things, I have to click through a full-page ad every day after login. I used this site only a few years back and it was great. I probably would have sought another service if I'd realized how unusable it had become. This is beyond aggravating!

I had a ton of trouble accessing my account when you made your website updates a few months ago. Lot's of time on the phone with your technical support, multiple times to resolve the issue. Wasted hours of my time. This issues seemed to be resolved by one of your agents telling me to clear my cache before I use your site...every time. I don't completely understand why. But it has worked since I started doing that.

Bluehost has worked well for me. A web designer once told me that Bluehost was unstable and he refused to help me with some coding because I was using it for hosting. But I haven't found that to be true. Seems solid. I've also enjoyed one of your webinars and the customer service there is very good. Just wish it was a bit cheaper. I scored you a 4 (because I rarely give top stars), but that 4 should really be a 4.5. You're doing a great job.

Bit harder to use since new interface, but still great. High point is how fast customer service helps out. Multiple issues that were cleared up within 30 minutes of first chat with customer service

Pretty smooth. This was my first attempt at website building and a lot of people told me it looks professional and its easy to navigate. I just followed the template and I'm happy with the results and feedback.

I'm being customer of Bluehost services from around 20 years.
After dropping WordPress and finally setting all domains under my account to a working state, suddenly I'm receiving complains from many users of domains about the loss of web presence.
After reviewing I found all my work has been lost by changes in DNS that someone else have done without my approval.
I have lost access to SSH console and mail services.
¿Do you have a security breach again?

Unauthorize charges on card and account blocked
I am using bluehost for a year and this is by far the worse service provider, they have bots on name of support who will give you a scripted answer with interval of 3 minute in each message and will try to end the chat and call with same statement that your issue is resolved and will be impacted from 24 to 48 hours and so it will take more than a month without any solution

Then they will also charge your card and delete your accounts and block you

Tech support has deteriorated over the past several years. The hold music consists of three songs that play for hours on end. I have them memorized. If holding for a long time, I don't want to hear the same songs.

The domain renewal dates are listing under European conventions, so I can't tell whether I am looking at months or days in the second column. I just missed a renewal date because of this. Very annoying.

Im so new to all this... opened my account earlier this year... had tragedy strike in my family several times. Could not get back into my account. Stressed is an understatement. So many incredible ideas.just can't get it working. Do you offer tech help?... via phone?... find this entire experience so overwhelming... wished now I hadn't paid for the domain/website...its very very frustrating!

Overall service is good, but your design/tech team approach has some glaring problems. From the client side...
1. I have a hearing deficiency and the non-english accents often makes it impossible to converse.
2. The skill level runs the gamut, exceptional to fair.
3. And lastly, the 1/2 hour hand-off policy make problem solving sometimes seem like I'm playing wack-a-mole. Wm. Current / JuliusMoessel.com

I have always had a positive experience with Bluehost. Their customer service has been friendly, fun, and educational. Whenever I had an issue, it was resolved promptly. However, my recent experience was exceptional. The representative was not only professional, knowledgeable, and friendly but also went above and beyond by providing me with accurate and timely problem-solving.

Expectional

Support was very responsive and explained in detail the cause of the delay, what to expect, and when. I could not ask for more. Excellent job!

I've been using bluehost since 2017, and the most recent redesign of your website is awful. I haven't found anything about the changes that I can comment on positively. You seem to have taken a 'hard sell' approach, while throwing current customers to the wolves. The site has become harder to use, takes longer to find what I need, takes more clicks to get where I need, doesn't render well on screen, and often throws errors. It's all Cons and no Pros. If you're looking for a webhost, I don't recommend this one.

I have always had excellent service from Blue host over the years. Very knowledgeable staff who go out of their way to solve problems. Very happy.

Website had critical error but was soon sorted out by Bluehost.

My bluehost representative spoke excellent english, she was kind, patient and knowledgeable. She even stayed on the line upon my request to make sure I understood the process and how to do it myself. I have never had a better experience designing my website. Bluehost please keep up the GREAT work and never get rid of your phone line.

Absolutely shoddy work at every level! Three months after signing on nothing has been achieved. You seem incapable of following instructions so I've wasted many hours trying to communicate - but everything is simply ignored by your "oh-so-creative smart Alecs" who assume that I don't know what I want and they do. Very frustrating. Deeply regret signing on to work with you>

I was on the phone earlier today to ask that the secure certificate be renewed (we already paid for renewal). The guy could not figure out what it was. Then he said he had, and that out website would be up in about half hour. 7 hours later... no. I also did the online chat, and was told some plugin was the problem. Someone in my organization took a look and said the issue is the un-renewed secure certificate. I need it renewed!

I just learned that I am over your file count. Unlimited was what I purchased from you almost 2 years ago. Your company sold me on the unlimited capabilities with building and hosting websites. So much so I came from GoDaddy to you. Know I am out of compliance because what you told me did not last long. Plus there is not easy way for a number webmaster type person to fix this. Which again cost more money. I am not utilitzing emails with all my sites. So that again means no easy fix. Signed Frustrated to no end.