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  • TeePublic

TeePublic

Overview

TeePublic has a rating of 3.68 stars from 2,294 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TeePublic most frequently mention customer service, wrong size, and new shirt. TeePublic ranks 466th among T Shirts sites.

  • Service
    836
  • Value
    807
  • Shipping
    804
  • Returns
    645
  • Quality
    773

This company does not typically respond to reviews

Positive reviews (last 12 months): 65.1%
Positive
56
Neutral
1
Negative
29
473
See all photos

What reviewers want you to know

Positive highlights

  • Teepublic had an amazing selection of the tee shirts we needed and in bigger sizes that are needed.
  • They both are great quality and they were easy and fast to exchange for the right size.

Critical highlights

  • They delete accounts to avoid paying for an artists legitimate work and customer service is horrible.
  • I assume there is no phone number because they are not in the USA, and there seems to be a language barrier here.
How would you rate TeePublic?
Top Positive Review

“Banshee long sleeve shirts”

Bucket H.
1/12/24

I was so impressed with my orders they were the most amazing and awesome shirts I've ever seen, the tee public team and shipping company went absolutely above and beyond in my orders, I will definitely buy more things from the stores and websites, thank you again for such great service and support and quality of work, and the designs where fantastic, thank you all so very much!

Top Critical Review

“Bad printing. Good customer service.”

J C.
2/16/24

Ordered three t-shirts from this company and all of them are now being used as cleaning rags. The print quality was absolute garbage; blurry, dark, muddy images with heavy pixilation and zero contrast. Of course on the website these shirts were crystal clear. Customer Rep was nice about refunding the money but that's not the point. If you are going to sell shirts that look like they were printed in a basement in the projects then you literally deserve to have dog $#*! smeared in your face. I am so sick and tired of all these scammers on the internet. Negative 3 stars.

Reviews (2,294)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1291) tee shirt (133) right size (49) customer support (61) phone number (24)
Thumbnail of user cathym916
1 review
5 helpful votes
July 19th, 2021

I almost never write reviews... good or bad... this company impressed me so much by the way they handled my request for a size exchange that I had to testify! They made it so easy, were prompt in replying and addressing the issue no questions asked. When I asked about returning the ill fitting Ts, they said, " that's ok... give them away" which allowed me to bless others in need. Extraordinary! Worthy of praise and a great review... way to go TeePublic!

Products used:
T shirts

Service
Returns
Thumbnail of user davidt1394
1 review
12 helpful votes
July 1st, 2020

Ordered four tee shirts almost TWO months ago. Company gave my shipping and 10 percent of my order back after filing a complaint with Better business bureau was when I received a response. Still now shirts supposed to be here today and they have been sent by ups to a post office in another state. Horrible customer service horrible shipping. The worst company to have ever ordered from. Their designs are top notch and they look really cool, but they do not fulfill their part of the deal. They took my money and still waiting almost two months later. DO NOT RECOMEND

Thumbnail of user grinchdrankmilk
1 review
0 helpful votes
January 12th, 2024

I was so impressed with my orders they were the most amazing and awesome shirts I've ever seen, the tee public team and shipping company went absolutely above and beyond in my orders, I will definitely buy more things from the stores and websites, thank you again for such great service and support and quality of work, and the designs where fantastic, thank you all so very much!

Tip for consumers:
Fantastic job on everyone’s part, absolutely stunning work

Products used:
Long sleeve shirts

Service
Value
Shipping
Returns
Quality
Thumbnail of user jenniferr1268
1 review
2 helpful votes
December 8th, 2020

Thank you so much for your beyond outstanding customer service!
That was so extremely nice of you! We appreciate it so much!
My parents absolutely LOVE the cool shirts! The matching pillow was also awesome & so soft! The images were bright & vibrant just like on the website! Great Quality!
I will definitely be shopping at your amazing Tee Public Store again!
A+++++++++++
Have a wonderful Holiday Season!
Thank you so much!
Cheers!

Jennifer R.

Thumbnail of user francescop27
1 review
36 helpful votes
August 5th, 2020
• Updated review

After 3 weeks of sending emails to *******@teepublic.com and *******@teepublic.com, as suggested by the guy from Teepublic who wrote here, I did not get a single answer from them.
My outstanding artist earnings still have not been paid, despite what is written in the terms of their Services Agreement. Is therefore TeePublic a scam?
I will update this review if things change.

Teepublic does not pay outstanding artist earnings after account suspension
July 21st, 2020
• Previous review

My Teepublic account has been suspended for violation of the terms. I acknowledge that a few of my designs might have been questionable because of some reference to existing copyrighted works. Nothing stolen in any case, just slight references, and the majority of my designs were totally original. However, I have always followed Teepublic instructions and never reuploaded those few designs that they noticed me had to remove.
The point is that, after the account suspension, they have not paid my outstanding artist earnings: about 250$. This despite what is written in item 8, section 3 of their terms and conditions on the termination of the Services Agreement. How come?

"8.2 TeePublic may give notice of termination of this Services Agreement to you in writing at any time.
8.3 After notice of termination in the manner described in either clause 8.1 or 8.2, you authorize us to complete any transactions in progress in relation to your products, which we will do on the terms of this Services Agreement. Termination of this Services Agreement will take effect once these transactions have been completed."

Thumbnail of user megane96
1 review
4 helpful votes
July 9th, 2020

The products, specifically masks, they show online look nothing like the product you receive. I waited weeks for them to respond to my initial email pointing out their misrepresentations, and now it has been weeks since I've received a response. At least acknowledge that you made a mistake... Total garbage, do not support these scammers.

Thumbnail of user janetm94
TeePublic R. – TeePublic Rep

Hi Megan,

Samuel here from TeePublic. I'm so sorry for the trouble! We would love to have the chance to make this right for you. If you get a chance, please get in touch via our contact page and we'll get this resolved ASAP: https://www.teepublic.com/contact

Unfortunately, due to the volume of queries at this time, our response time has been below par. Mention that Samuel asked you to get in touch in response to your SiteJabber review and one of our team will get back to you as soon as possible.

Cheers,
Samuel

Thumbnail of user theresac553
1 review
3 helpful votes
April 30th, 2021
Verified purchase

You may never get it. Takes days & days for them to print the shirt. Customer service is a robot. Abysmal. So many other great tshirt companies save the hassle go elsewhere

Tip for consumers:
AVOID

Service
Value
Shipping
Returns
Quality
Thumbnail of user gracek519
1 review
0 helpful votes
January 1st, 2024

Very responsive customer service team who went above and beyond to solve my issue. Super efficient and generous company.

Thumbnail of user alanc380
1 review
2 helpful votes
June 24th, 2020

I ordered a funny Tee shirt for my wife. It took about three weeks to arrive, but I received three emails about status during that time. When the Tee arrived my wife laughed at the slogan. The shirt is printed well and of decent quality. It does run small so the me3dium didn't work. Tee Public immediately agreed to exchange it for a large. The new order was processed the same day..

Thumbnail of user davidc3261
2 reviews
2 helpful votes
June 15th, 2020

Bought a face mask and wish it had fit but the elastic did not go comfortably behind my ears. Requested a replacement but since it was the biggest they had, I was issued a refund. Would have gladly shipped items back but they would not let me. Shows me they are a good company by not wanting a used product back that could be contaminated. Thanks for the assistance.

Thumbnail of user mailbox76.space
1 review
0 helpful votes
February 16th, 2024

Ordered three t-shirts from this company and all of them are now being used as cleaning rags. The print quality was absolute garbage; blurry, dark, muddy images with heavy pixilation and zero contrast. Of course on the website these shirts were crystal clear. Customer Rep was nice about refunding the money but that's not the point. If you are going to sell shirts that look like they were printed in a basement in the projects then you literally deserve to have dog $#*! smeared in your face. I am so sick and tired of all these scammers on the internet. Negative 3 stars.

Thumbnail of user kaylaw224
1 review
5 helpful votes
July 16th, 2020

I ordered a T-shirt from them about a month ago after some time had passed I received an email stating that my shirt had shipped and would be there by the end of the day on a certain date. It never came and for weeks the delivery status never updated I was forced to email them saying I never got my shirt. Days after I emailed them I finally received my shirt. Once I opened my package to look at my shirt I saw nothing but poor quality! The shirt is paper thin and worst of all the lettering is extremely blurry! I'll never buy from them again!

Thumbnail of user janetm94
TeePublic R. – TeePublic Rep

Hi Kayla,

Frances here from TeePublic! I'm sorry to hear about the quality of this shirt. We definitely want to make this right for you. Please contact us via our contact page, https://www.teepublic.com/contact, under the Product Quality Issue tab, and attached the photo. One of our agents will be eager to help you get it fixed right away!

Cheers,
Frances

Thumbnail of user lisag2095
1 review
4 helpful votes
November 12th, 2021
Verified purchase

I ordered a beautiful shirt, which unfortunately didn't fit quite as well as I'd hoped. I inquired about exchanging it for a different style and not only did they fulfill my request for a new shirt pretty quickly, but they let me keep the original tee to re-gift or donate! This was a nice surprise; I was expecting a shipping label to return it. I will definitely order from this TeePublic again! (And I love that they support indie artists/designers!)

Tip for consumers:
n/a

Products used:
Tee shirt.

Thumbnail of user rickh1188
1 review
0 helpful votes
November 24th, 2023

I ordered a tee and mug from Tee Public with matching design. They arrived when promised, were exactly as shown in promo materials, and at a very reasonable price. I had to contact customer service because of a mistake I made when ordering. Tee Public responded right away and were exceptionally helpful. Great company with great products and a corporate mission that deserves support!

Products used:
Mug and T shirt

Service
Value
Shipping
Returns
Quality
Thumbnail of user wesa27
1 review
23 helpful votes
December 18th, 2020

They owe me $1500 and deleted my account and will not respond with any proof of what I did wrong. It says in their terms and conditions that they will let you know what takedown request and let you dispute. Here is my question... If my design violated their terms and conditions in December how do they think they don't owe me for items sold in November?
If you notice it will be the same reply from Stephen telling me to read the terms and conditions and contact them if I dispute. Which is a revolving door since I've obviously done that!

Tip for consumers:
Cheap shirts and low commission. They will be out of business soon

Service
Value
Shipping
Returns
Quality
Thumbnail of user tiah39
1 review
12 helpful votes
May 27th, 2020

Just received the shirt I ordered as a gift. I went two sizes larger and ordered an XL (for a Medium sized woman), as was recommended. What came was a shirt that was too small for even my slim 11 year old and completely inappropriate sizing for an adult. There's no stretch in the material and it feels very cheaply made. I'm hoping I can salvage something from it, but it's most likely a lost cause. What a disappointing waste of money.

Thumbnail of user nicholast166
1 review
17 helpful votes
February 26th, 2021
Verified purchase

After emails and emails of trying to change the size of a shirt I ordered they literally replied with this.
"Sorry for the confusion, but that design is no longer available at all let alone any sizing."
This being said they literally sold me something they didn't have. I only want that one shirt. Paid a fortune to find out after weeks of waiting that they don't even have it. I don't want another shirt I just want what I ordered, that seems fair. Very upset.

Thumbnail of user pattiew6
1 review
0 helpful votes
June 29th, 2020

I ordered shirts 3 weeks ago. I am still waiting for 2 to be printed and shipped. The third was sent but lost in SLC. There is no way to contact customer service, except by email. They gave me a UPS tracking number but actually shipped the product to the USPS who can't find it.

Bottom line, you can buy these shirts offshore for the same quality with less shipping time

Thumbnail of user jordanyeltneb
1 review
0 helpful votes
January 4th, 2024

TeePublic has some of the best support for customer service of any company I've come across. They go above and beyond and respond quickly.

Products used:
Shirt

Service
Value
Shipping
Returns
Quality
Thumbnail of user janeb716
1 review
0 helpful votes
September 1st, 2020

I fell in love with the "Scottish Highland Cows ‘La Familia'" shirt. Ordered it on a Saturday and it arrived the following Saturday. Great communication from Teepublic about the process, and I had detailed tracking on the shipping. The turquoise shirt color is gorgeous and the graphic really pops. The shirt was a bit small so I contacted the company the same day it arrived; I got an immediate response and an exchange shirt went right out. I am VERY pleased with my Teepublic experience and will be a repeat customer!

Thumbnail of user ashleyg592
1 review
8 helpful votes
May 16th, 2021

Bought Cool Math Games sweatshirt from site. With shipping, cost $50. Already peeling and cracking after 2 washes. It was turned inside out during washing, and never put in dryer, and this happened after only 2 times in the washing machine. DON'T WASTE YOUR MONEY. I contacted the site for a replacement. I'll update this review if they respond decently.

Update: they sent me a replacement quickly. I don't think it will hold up any better though. Good customer service, questionable quality.

Service
Value
Shipping
Returns
Quality
Thumbnail of user angelab1802
1 review
1 helpful vote
October 19th, 2021

I ordered a T Shirt from TeePublic that turned out to be too small. I emailed them asking how to go about exchanging it for a larger size and they responded back to me within minutes. They gave clear, simple instructions and advised that my new order was already being processed! I didn't even have to go through the hassle of returning the first one. They were quick, friendly and helpful and I'm super happy to do business with them! Would definitely recommend them to a friend:-)

Thumbnail of user auroraelsagallegos
1 review
0 helpful votes
January 5th, 2024

Ordered a shirt 12/27and states that order to arrive 5- 7 business days. We are 1/5 and my order can not be tracked due to Innovations their shipping company. Last I knew my order was in texas then went to Arizona and been there since has not departed. I will never order from this site and please for anyone thinking of ordering from this site really reconsider your order and look elsewhere for you will be just as frustrated and angry as lots of people are. I should of looked at reviews prior to order! Do not order from here

Shipping
Thumbnail of user stever1917
1 review
0 helpful votes
August 31st, 2023

I'm a long time customer and have had 2 customer service issues and both were handled with total care for me rather than for their own costs.

This time I sent o note explaining that a shirt I purchased in May unraveled where the sleeve attaches after 3-4 wearings. It was past their normal "complaint" window so my only goal was to let them know as the other 10+ shirts I've acquired never had that issue.

In addition to a nice note they waived their rules and sent me a new shirt. Obviously they really care about satisfying their customers. Thanks again AJ & TeePublic!

Thumbnail of user dougm446
1 review
54 helpful votes
May 7th, 2020

Borderline criminal the quality that this company is putting out. I swear a scanned heat pressed decal at home would produce a better product- after reading the reviews, at least I don't feel so bad in that everyone gets the same result- absolute garbage product delivered months after you order. Wish I would have read these reviews before hand. Someone should shut these a**holes down cause it sounds like they are burning everybody.

Thumbnail of user janetm94
TeePublic R. – TeePublic Rep

Hi Doug,

This is Samuel from TeePublic. I'm so sorry to hear you weren't satisfied with your order. We'd like to investigate further, and I can assure you, we'll do everything to make it right. If you get a chance, please email support@teepublic.com with additional information and we'll see to it.

Thanks so much.

Sitejabber for Business

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From the business

TeePublic is the world's largest marketplace for independent creators to sell their work on the highest-quality merchandise.

Company Representative

Thumbnail of user janetm94
TeePublic R.
Customer Support
Typically does not respond to reviews
The Customer Service team is enthusiastic to help you with any troubles you may have with your order and take in any feedback you have! We want your experience to be amazing and will do whatever it takes to make it so.

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