BloomsnRoses

I cannot believe you had the same issues as me. Well, actually after reading further reviews I definitely can...

I ordered flowers for a birthday to be delivered in Brampton on Saturday. After sending an e-mail transfer (which I probably should have already seen as a red flag), I got a confirmation and was promised the delivery would take place between 12 - 6:00 PM. NOTHING was delivered. I proceeded to write a very angry email complaining about the poor customer service and lack of urgency. I received no response, even though the website falsely advertises "immediate responses." *cough* bull$#*! *cough*

Anyway, after not hearing back from these morons, I gave them a call. "Tyler" tells me that they are not opened on the weekends, even though they take orders 24/7 and promise a 3 hour delivery time, makes sense Tyler! He tells me that he is only responsible for the online transactions over the weekend and assures me the store reopens at 9AM on Monday morning.

That brings us to today. I called back and asked to speak to the manager at 10AM. I was told he was "just stepping in, call back in 10 minutes." No problem, so I did. When I called back the manager had mysteriously disappeared. I lost all my patience at this time and became very belligerent, very quickly. I asked him what his name was and what exactly his job was because he certainly couldn't answer any of my simple questions. He kept asking if I wanted to call back or leave a message. Seeing as though I've done both of those several times already you could understand why the answer was "HELL NO!" Tyler then proceeds to hang up one me! I called him back immediately only to be hung up on AGAIN!

I could not believe the lack of urgency, the poor customer service, and the sketchy red flags that kept popping up. This is CLEARLY a fraudulent "flower" business. My last email to them no more than a half hour ago was that I have proceeded to contact the authorities and in partnership with my bank, there will be a formal investigation into these sketchy jerks.

I am a very savvy online buyer and ALWAYS, ALWAYS, ALWAYS do my research before I buy online. Because I was in a rush and quick to have my order placed I did not. First and last time I ever do that again.

Really hope this reaches people and they understand how poorly run this establishment, or lack there of this is. Please do not allow yourself to get scammed.

Lindsay

We ordered a Christmas centrepiece as a gift for friends. The centrepiece did arrive but it was not exactly as shown and smaller than in the picture. The flowers and arrangement were advertised as usually costing 100 dollars but this was actually an arrangement that should cost the half they advertised it at.

It did arrive on time and was quite lovely.