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Bloomex has a rating of 2.1 stars from 1,360 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bloomex most frequently mention customer service, next day, and store credit problems. Bloomex ranks 236th among Flower Delivery sites.
This company responds to reviews on average within 7 days
Their flowers were reasonably priced and I was able to find a discount code as well that saved me $5. Their delivery was prompt, even during the COViD-19 period, and the flowers were fresh and lasted a couple weeks in water.
I ordered flowers a few days before Valentines. They were suppose to arrive on Valentine's Day and I even paid extra for morning and expedited shipping. But they showed up 2 days late, not evening in the morning, and to the wrong address! When I reached out to customer service they waved all liability just quoting their policies and or blaming third party couriers. Their service was absolute garbage and ruined my Valentines Day plans, do not waste your time with these people, find a local florist.
I ordered flowers a few days before Valentines. They were suppose to arrive on Valentine's Day and I even paid extra for morning and expedited shipping. But they showed up 2 days late, not evening in the morning, and to the wrong address! When I reached out to customer service they waved all liability just quoting their policies and or blaming third party couriers. Their service was absolute garbage and ruined my Valentines Day plans, do not waste your time with these people, find a local florist.
Products used:
Sweetheart Bouquet
My wife got her flowers today that were suppose to be a nice bouquet of roses, carnations and white flowers. With some chocolate truffle candies. The white flowers were already wilting and somewhere broken. There was about half the thickness of the bouquet on the picture, and there were no chocolate truffle candies at all. I wish I was seen these reviews before I use this company. They're a rip off for sure, and even if they decide to reply to this review they're just trying to keep their lousy business going. I don't want anything from them lesson learned.
I ordered a bouquet from the Bloomex Contemporary collection which was colourful and funky. What was delivered was ugly, distinctly uncontemporary and not anything I would have chosen. I received no answer to my complaint and request for resolution. This is a terrible company and I will never do business with them again.
Dear Barb,
I'm deeply sorry to hear about your disappointing experience with Bloomex. It's truly disheartening to learn that the bouquet you received did not meet your expectations and that your complaint went unanswered.
Your feedback is incredibly important to us, and I want to extend my sincerest apologies for the inconvenience and disappointment caused by this situation. As a company committed to providing high-quality products and excellent service, it's regrettable that we fell short of meeting your expectations on this occasion.
I understand your frustration with receiving a bouquet that bore no resemblance to the one you ordered and the lack of resolution from our customer service team. This is certainly not the level of service we aim to provide, and I apologize for any inconvenience or disappointment this may have caused you.
To assist us in addressing your concerns and resolving this matter promptly, could you please provide your order details, such as the order number? Unfortunately, without this information, we may not be able to locate your order in our system. Please email us at onlinereviews@bloomex.ca with the details, and we'll prioritize resolving this issue for you.
Once again, I extend my sincere apologies for the frustration and disappointment caused by this experience. Your feedback is invaluable to us, and we are committed to making things right for you and ensuring a better experience in the future.
Kind Regards,
Kean
Customer Service Experience
Disappointed!
They promised same-day delivery but delivered the flowers 2 days later after Valentine's Day!
The flowers are almost dead and all fallinf a part!
Don't waste your time or money on them!
Dear Jess,
I'm truly sorry to hear about the disappointing experience you had with Bloomex. It's disheartening to learn that the flowers you ordered were not delivered as promised and arrived in poor condition.
Your feedback is important to us, and I want to extend my deepest apologies for the inconvenience and disappointment caused by this situation. As a company committed to providing reliable service and high-quality products, it's regrettable that we fell short of meeting your expectations on this occasion.
I understand your frustration with the delayed delivery and the poor condition of the flowers upon arrival. This is certainly not the level of service we aim to provide, and I apologize for any inconvenience or frustration this may have caused you.
To assist us in addressing your concerns and preventing such issues in the future, could you please provide your order details, such as the order number? Unfortunately, without this information, we may not be able to locate your order in our system. Please email us at onlinereviews@bloomex.ca with the details, and we'll prioritize resolving this issue for you.
Once again, I extend my sincere apologies for the frustration and disappointment caused by this experience. Your feedback is invaluable to us, and we appreciate the opportunity to make amends.
Kind Regards,
Kean
Customer Service Experience
Terrible service! The order was made on February 13. Waiting for an order for 2 days is normal? Information about "same day delivery" on social networks is a LIE! 👎
The consultants with whom I spoke in the chat allow themselves not to respond to the client's message! She insisted that it be brought today, although it should have been brought yesterday! But neither yesterday nor today I received anything! Is this the norm for you too? Your services ruined my yesterday and today! 😡 Immediate clarification and full refund required!
Dear Olesia,
I'm truly sorry to hear about the frustrating experience you had with Bloomex. It's deeply concerning to learn that your order was not delivered as promised and that you encountered difficulties with our customer service.
Your feedback is incredibly valuable to us, and I want to extend my sincerest apologies for the inconvenience and disappointment caused by this situation. As a company committed to providing timely and reliable service, it's regrettable that we failed to meet your expectations on this occasion.
I understand your frustration with the delayed delivery and the lack of response from our customer service team. This is certainly not the level of service we aim to provide, and I apologize for any inconvenience or frustration this may have caused you.
To assist us in addressing your concerns and resolving this matter promptly, could you please provide your order details, such as the order number? Unfortunately, without this information, we may not be able to locate your order in our system. Please email us at onlinereviews@bloomex.ca with the details, and we'll prioritize resolving this issue for you.
Once again, I extend my sincere apologies for the frustration and disappointment caused by this experience. Your feedback is invaluable to us, and we are committed to making things right for you.
Kind Regards,
Kean
Customer Service Experience
If I could leave 0 stars I would. I will NEVER be using Bloomex again in the future. I purchased Valentines flowers for my husband and they delivered this embarrassment. It's Valentine's Day not a birthday or a get well soon. This bouquet looks like something I could've purchased at the grocery store. Your customer service is absolute garbage. Rude. Unhelpful. I'm not the first customer you have done this to either. You "substitute" something that is completely unrelated to what is purchased. I've sent emails requesting a refund as per your customer service and no response. Do not bother replying on this review with your BS scripted response about caring. You don't. You feel you can just do whatever you want and justify it as "comparable". It's called fraud.
Dear Henry,
I'm sincerely sorry to hear about your disappointing experience with the Valentine's flowers you ordered from Bloomex. It's disheartening to learn that the bouquet did not meet your expectations and that you encountered difficulties with our customer service.
Your feedback is essential to us, and I want to extend my deepest apologies for the inconvenience and disappointment caused by this situation. As a company dedicated to providing high-quality products and excellent service, it's regrettable that we failed to meet your expectations on this occasion.
I understand your frustration with the substitution of items and the lack of response from our customer service team. This is certainly not the level of service we aim to provide, and I apologize for any inconvenience or frustration this may have caused you.
To assist us in addressing your concerns and resolving this matter, could you please provide your order details, such as the order number? Unfortunately, without this information, we may not be able to locate your order in our system. Please email us at onlinereviews@bloomex.ca with the details, and we'll prioritize resolving this issue for you.
Once again, I extend my sincere apologies for the frustration and disappointment caused by this experience. Your feedback is invaluable to us, and we appreciate the opportunity to make amends.
Kind Regards,
Kean
Customer Service Experience
I ordered a bouquet of yellow, red, and orange gerbera daisies in early June 2023. They delivered a bunch of mixed flowers; some broken, some already fading, ragged looking. It was an embarressing gift. When I complained, first in writing and then with a follow up phone call, they offered me a $20 voucher for my "next purchase". I will never order from the again. They are the worst online company I have ever dealt with.
Tip for consumers:
Don't order from this company!
Products used:
flower delivery service
Hello Susanne,
I want to express my sincere apologies for the disappointment and embarrassment caused by the bouquet you received in June. Your experience falls far below the standards we strive for, and I am truly sorry for the inconvenience this has caused.
Your feedback is invaluable, and I want to assure you that we take it seriously. To make amends, I would like to offer you a replacement bouquet, curated with the utmost care to ensure their freshness and beauty.
I understand that a $20 voucher for your next purchase doesn't adequately address the inconvenience you faced, and I want to take proactive steps to rectify this. Please provide your preferred delivery date and address for the replacement bouquet, and we will ensure it reaches you in pristine condition.
To facilitate a swift resolution, I kindly ask you to reach out to us at onlinereviews@bloomex.ca, ensuring to include your order number in the subject line. This will enable us to promptly and thoroughly assist you with any outstanding matters.
Thank you for bringing this to our attention, and I appreciate your understanding as we work to regain your trust.
Best Regards,
Drew
I got 10 flowers! Look at the pics please.
I paid 167 dollars for a 2 dozen flowers and supersized it into 30. Two mylar balloons. A pink vase. Birthday card. Truffles.
They sent this and wanted to give me credit. I don't want to do business with them anymore. Cause I saw what kinda business they do. They should've called me and said they can't fulfill the order. They said the location wasn't in their market and the local florist has to put something together. I asked for a refund and they said it's against policy. I will share this review on all sites and make sure everyone never uses them.
Tip for consumers:
Never buy from here since this is the quality they think is ok to send out after spending that much money.
Dear Mel,
I sincerely apologize for the disappointment you experienced with your recent order, and I want to assure you that we take your concerns seriously. Your feedback is crucial to improving our services, and we regret that we fell short of your expectations.
I understand the importance of special occasions, and we deeply regret any frustration or inconvenience this may have caused.
As part of our ongoing commitment to delivering exceptional service, we are eager to address any concerns you may have encountered. Unfortunately, we faced challenges in locating your information within our system based on the provided details.
To expedite a swift resolution, I kindly request you to contact us at onlinereviews@bloomex.ca, making sure to include your order number in the subject line. This will allow us to promptly and comprehensively assist you with any outstanding matters.
We appreciate your understanding as we actively work to rectify this situation. Once again, we extend our sincere apologies for any inconvenience caused, and we look forward to the opportunity to set things right.
Warm Regards,
Andrew
Bloomex Customer Support
I received a Christmas poinsettia and plants but it came on its side, half out of its pot and all of the poinsettia was smashed other than 3 sad red petals. I called I emailed I chatted and no one did anything. What a scam this company is.
Tip for consumers:
They guarantee plant quality and replacement and I got NOTHING. Not even a polite response. They are a scam company
Products used:
Noting.
Dear Cindy,
We deeply regret the unfortunate condition in which your Christmas poinsettia and plants were received. Your disappointment is understandable, and we sincerely apologize for the inconvenience caused.
To address this matter promptly and provide a resolution, could you please provide us with your order details or contact our customer support team directly at onlinereviews@bloomex.ca. We want to investigate this situation thoroughly, understand the specifics of your experience, and take appropriate actions to rectify the issue.
We appreciate your patience and understanding as we work to resolve this matter. Thank you for bringing it to our attention, and we are committed to improving your experience with our services.
Kind Regards,
Andrew
Bloomex Customer Support
When completing your order bloomex asks for payment before even putting in recipients address. In my case, found out address was undeliverable and so was trying to figure out different method to deliver. Bloomex cancelled my order, kept the money paid and said it was because I didn't complete it within the 1 hr timeline! Why would they process a payment on an order that is not complete or showing a delivery address? Do not use, would not recommend
Hello Deanna,
We appreciate you bringing this matter to our attention, and we sincerely apologize for any inconvenience you experienced during your order process. Your feedback is important, and we are committed to addressing the issues you raised.
We understand the frustration caused by the payment process, and we recognize the need for improvement in our system to ensure a more seamless and customer-friendly experience. We will investigate the specific details of your case to identify areas for enhancement in our order processing procedures.
To further assist you and resolve this matter, we would appreciate it if you could provide your order number and contact details. You can share this information with us at onlinereviews@bloomex.ca. Once received, we will review your case promptly and work towards a resolution.
We genuinely apologize for any inconvenience caused, and we value your feedback as it helps us improve our services. Thank you for your understanding, and we look forward to the opportunity to address and rectify this situation for you.
Kind Regards,
Andrew
Bloomex Customer Support
Flowers were to be delivered on January 5/24 for a memorial service, they arrived January 8/24. The delivery person dropped them off on the porch without knocking. We say him get back in the Budget truck. The flowers were half dead and wilted.
I'm way for. A response from Bloomex
Dear Bruce,
We sincerely apologize for the disappointing experience you encountered with the delivery of your flowers. The delay, coupled with the condition in which they were received, falls short of the standards we strive to maintain, especially for a memorial service.
Your feedback is important to us, and we want to address this matter promptly. To ensure a timely response and resolution, could you please provide us with your order details or contact our customer support team directly at onlinereviews@bloomex.ca. We want to investigate this situation thoroughly, understand the specifics of your experience, and take appropriate actions to rectify the issue.
We appreciate your patience and understanding as we work to resolve this matter. Thank you for bringing it to our attention, and we are committed to improving your experience with our services.
Kind Regards,
Andrew
Bloomex Customer Support
Won't be ordering from bloomex again. My brother had a bad experience with bloomex a few years ago at Christmas but I thought it was just a one-off. My order was delivered the day requested but it was nothing like the website in size, shape or types of flowers. What I ordered was carnations, roses and lilies. What was delivered was a few roses and a bunch of daisies. Very, very disappointed.
Hello Susanne,
I hope this message finds you well. We sincerely appreciate your recent order with Bloomex, and your satisfaction is of utmost importance to us.
It has come to our attention that there may have been discrepancies between your expectations and the delivered bouquet. Please accept our deepest apologies for any inconvenience this may have caused. Your feedback is invaluable, and we are committed to resolving this matter promptly.
To assist us in thoroughly investigating and addressing your concerns, we kindly request the following:
1.Clear images of the delivered bouquet, highlighting the variations from the anticipated arrangement.
2.Any additional details regarding specific discrepancies encountered.
Kindly forward this information to onlinereviews@bloomex.ca, ensuring to reference your order number and include your name in the subject line. Our dedicated team will meticulously review the provided details and work diligently to find a resolution that meets your expectations.
Ensuring your satisfaction is our paramount goal, and we genuinely appreciate your understanding as we take steps to enhance our services. We understand the significance of delivering a product that aligns with your vision.
Thank you for your patience and cooperation. We look forward to the opportunity to rectify the situation and reaffirm your trust in Bloomex.
Warm regards,
Andrew
Bloomex Customer Support
First of all I didn't get what I ordered for. I ordered for something completely different to what I got. I am trying to reach out, no one is responding and it's just pissing me off. This was valentines and was trying to surprise someone special and you guys ruined it if you couldn't fulfill what I wanted why did you accept the order? It's bull$#*!, I hated everything. No arrangements nothing, please never use these people again. It's embarrassing how you disappointed me last minute. Just rubbish… am gonna add pictures and you tell me if it looks anything alike. This was this year 2024. 14th Feb.
Dear Jayless,
I am sincerely sorry to hear about the disappointing experience you had with your recent order. It's distressing to learn that the item you received was completely different from what you had ordered, especially on such a special occasion like Valentine's Day.
Your frustration is completely justified, and I want to extend my deepest apologies for the inconvenience and disappointment caused by this situation. As a company committed to providing high-quality products and excellent service, it's disheartening to hear that we fell short of meeting your expectations.
I understand the importance of delivering on promises, particularly when it comes to special occasions like Valentine's Day. The failure to fulfill your order as requested is unacceptable, and I apologize for any embarrassment or inconvenience this may have caused you.
To assist us in resolving this matter, could you please provide your order details, such as the order number? Unfortunately, without this information, we may not be able to locate your order in our system. Please email us at onlinereviews@bloomex.ca with the details, and we'll prioritize resolving this issue for you.
Once again, I extend my sincere apologies for the disappointment and frustration caused by this experience. Your feedback is invaluable to us, and we appreciate the opportunity to make things right.
Kind Regards,
Kean
Customer Service Experience
To keep this review brief, my relationship with bloomex has been nothing short of continuously disappointing. Have ordered flowers for three separate occasions, each of which left much to be desired. Wilted flowers the first year, a three day delay the next, and finally a delay this year that will mean that flowers ordered in time will arrive 3 days late rather than 3 days early for Christmas. Overall an unreliable service offering poor quality, or at the very least poor quality control. It should be mentioned that customer service was also contacted on each occasion, leaving little to no solution the first two times, and an offered store credit refund the third.
Products used:
Flowers
Dear Pasr,
We sincerely apologize for the continuous disappointment you've experienced with our service during the past three occasions. Your feedback is invaluable to us, and we appreciate your candor in sharing your concerns.
It is disheartening to hear about the issues you faced, including wilted flowers, delivery delays, and the challenges encountered with our customer service. This falls significantly short of the level of service we aim to provide, and we understand the impact these instances have had on your overall experience.
We take full responsibility for the shortcomings and are committed to making immediate improvements to prevent similar issues in the future. Your feedback regarding the poor quality control and delays has been duly noted, and we assure you that our team will conduct a thorough review of our processes.
In an effort to address the specific concerns you've raised, we kindly request the following details:
1. Order numbers for each of the three occasions.
2. Any additional information or specific issues you would like us to investigate.
Please send this information to onlinereviews@bloomex.ca, and we will prioritize a comprehensive investigation into each case. Our goal is to rectify the situation and enhance our processes to ensure a more positive experience for our customers moving forward.
We recognize that a store credit refund was offered for the third instance, but we understand that this may not fully compensate for the inconvenience caused. Your satisfaction is our top priority, and we are committed to finding a more suitable resolution for you.
Once again, we apologize for falling short of your expectations, and we appreciate your patience as we work to address these issues promptly. Thank you for bringing these concerns to our attention.
Sincerely,
Andrew
Bloomex Customer Support
Flower delivery left on doorstep in -30C weather. Dead flowers obviously. Idiots. Bloomex blamed their delivery contractor and would not refund the purchase price. They are a scam. Never ever order from Bloomex. Ever.
Products used:
Bloomex should be in jail
Dear Valued Customer,
I sincerely apologize for the distressing experience you encountered with Bloomex. Your dissatisfaction with the delivery of dead flowers left in extreme weather conditions is completely understandable, and I empathize with your frustration.
Your feedback is invaluable to us, and I want to express my deepest regrets for any inconvenience caused by this unfortunate situation. At Bloomex, we uphold ourselves to the highest standards of service and product quality, and it's disheartening to hear that we fell short of meeting your expectations on this occasion.
I want to assure you that we take incidents like this very seriously, and we will thoroughly investigate the matter to address any shortcomings in our delivery procedures. Additionally, I apologize for any confusion regarding your refund request. It's important to us that our refund policies are transparent and fair, and we will review them to ensure they meet your expectations.
To assist us further in resolving this issue, could you please provide your order details, such as the order number? Unfortunately, without this information, we are unable to locate your order in our system. Please email us at onlinereviews@bloomex.ca so that we can promptly address your concerns.
Once again, I extend my sincere apologies for the inconvenience and frustration caused. Your satisfaction is our priority, and we appreciate the opportunity to make amends and regain your trust.
Kind Regards,
Kean
Customer Service Experience
I had purchased an arrangement based on what I saw on there website, they sent something totally different ( not as described), when I called them all they kept telling me was, "it's a recipe on what you see", that you don't get what you actually see on the website
They refused to give me a refund
Just a 20.00 in store credit
I will never do business with them again
Below is the picture of what I received
Second picture is what they had advertised
Huh?
I just recieved there standard response ( copy and paste), that they send to everyone that have complaints. I have not gotten any solution to remedy this issue, they offer me in store credit of 20.00, this is insulting as I have spoken to 5 representatives already
The only way to remedy the situation is refund my money or send exactly what's advertised on your website to my grieving friend
Tip for consumers:
Will never buy from them again
Products used:
None
Dear Angela,
I regret to hear about the discrepancy you encountered with your recent purchase. Please accept our sincere apologies for any inconvenience this has caused. Your feedback is valuable to us, and we want to address your concerns.
As part of our commitment to providing exceptional service, we are eager to address any concerns you may have. Regrettably, we encountered difficulty locating your information in our system based on the details provided.
To facilitate a swift resolution, I kindly ask you to reach out to us at onlinereviews@bloomex.ca, ensuring to include your order number in the subject line. This will enable us to promptly and thoroughly assist you with any outstanding matters.
We appreciate your understanding as we diligently work to rectify this situation. Once again, we apologize for any inconvenience caused, and we look forward to the opportunity to make things right.
Warm Regards,
Andrew
Bloomex Customer Support
THE WORST SERVICE I've ever encountered.
I ordered the delivery of flowers in Toronto.
Indicated the address, phone number of the recipient, even provided coordinates on Google maps where to deliver. It's been more than a week that they can't deliver the flowers, although they assure me that everything has been delivered.
Products used:
Flowers
Dear Ihor,
We are deeply sorry to hear about the inconvenience and frustration you experienced with your recent flower delivery order. Please accept our sincerest apologies for the delay and any confusion caused.
We take your feedback seriously and want to make things right for you. Could you please provide us with more details about your order so that we can investigate the matter further and take appropriate actions to address the issue? You can email us at onlinereviews@bloomex.ca, and we will do everything we can to resolve this matter to your satisfaction.
Once again, we apologize for any inconvenience caused and appreciate your understanding. Your satisfaction is our top priority, and we are committed to ensuring a better experience for you in the future.
Warm Regards,
Kean
Bloomex Customer Support
I placed an order (#*******) on March 12,2024, for a special occasion, hoping to send a thoughtful gift to my sister in Canada. However, the entire process was a complete disaster from start to finish.
No flowers were ever delivered and Bloomex are refusing to refund my money.
Firstly, Bloomex unilaterally changed the delivery date without consulting me, citing logistical reasons. Despite my concerns, I compromised by agreeing to the new delivery date, thinking, if the flowers were to arrive sooner than the occasion that was better than later. Bloomex then left me completely in the dark about the status of my order. Their promised updates and promised store credit for compromising on the earlier delivery date never materialized.
When I reached out to inquire about the delivery some days later, I received vague responses and no confirmation whether the order was actually delivered or not. It wasn't until I escalated the issue that I eventually learned my order hadn't been delivered due to a "courier mistake." I had to chase down this information.
Despite admitting fault in writing, Bloomex are refusing to issue a refund and instead are offering to resend the order or provide an in-store credit. Why would I want in store credit for a company as unreliable and uncommunicative as this? Their unwillingness to take responsibility for their mistakes speaks volumes about their lack of integrity.
I have received neither goods nor services in exchange for my hard earned money. I am left with no choice but to escalate the matter with my bank and will be requesting a chargeback on my Mastercard. It's unfortunate that Bloomex's incompetence and disregard for their customers forced me to take such time consuming measures.
I strongly advise others against doing business with Bloomex if you value reliability, transparency, and actually receiving goods or services in exchange for your money. Save yourself the hassle and avoid being scammed by Bloomex at all costs.
Tip for consumers:
Do not use this company!
Products used:
Flower basket, Teddy and card
We're deeply sorry for the terrible experience you've had with your recent order. Upon investigating, we found that there were indeed issues with the delivery process, resulting in your order not being fulfilled as expected. We understand your frustration and disappointment, and we want to assure you that we've taken immediate action to address this matter.
After reviewing the details of your order and the challenges you've faced, we've resolved the concern by issuing a full refund to your payment method. Additionally, we've implemented measures to prevent similar issues from occurring in the future, including enhancing our communication processes and ensuring better coordination with our delivery partners.
We sincerely apologize for any inconvenience or distress this situation may have caused you. We value your feedback and are committed to improving our services to better serve our customers. Should you have any further questions or concerns, please don't hesitate to reach out to us directly. Thank you for bringing this matter to our attention, and we appreciate your understanding and patience.
Best Regards,
Jane
Bloomex Customer Support
Worst customer service, first phone calls never work, second live chat is not helpful and says the same $#*! everytime. Can't get me a refund. They don't reply my email. Biggest scam. DONT EVER BUY FLOWERS FROM THEM.
Tip for consumers:
dont use it, just dont
Products used:
Flowers bouquet
Arrangement was changed and replacement arrangement was so sparse it was embarrassing to put my name to on the delivery card. I place 4 orders and 2 of them looked like this 2 of them were as ordered
Dear Joanna,
We sincerely apologize for the disappointment you experienced with the sparse arrangement in your recent orders. This falls below the standards we aim to uphold, and we deeply regret any embarrassment this may have caused.
Your feedback is crucial, and we are actively addressing this issue to ensure a more consistent and satisfactory experience for our customers. We understand the importance of delivering arrangements as ordered.
To expedite a resolution and discuss suitable compensation, please reach out to us at onlinereviews@bloomex.ca with your order numbers. We are committed to making things right and appreciate your understanding during this process.
Warm Regards,
Andrew
Bloomex Customer Support
The flowers arrive 35 days late. I ordered on October the 13 for my mom's birthday, her birthday was October the 14 I paid extra for one day shipping, and she got the flowers today November the 18 it's over a month late. Shameful. I Never use this site again.
Terrible customer service and delivery service.
It was my first time ordering from Bloomex. I paid extra for delivery because it was Mother's Day. Everything was going well until the courier "couldn't find" my house and said they'd deliver another day. It was Mother's Day! I didn't need them another day. When I asked for a full refund, they offered a store credit that was not half what I paid. They never deliver the next day nor give me a refund. They said it was not possible to refund the delivery fee, but it was their responsibility to deliver the flowers and they never arrived, because the driver didn't even bother looking for my house so why do I have to pay for it... I followed up for store credits. They said they had given me $30 credit but when I checked, there was only $0.75 and when I emailed to ask about it, they never responded. Very very disappointing experience! Never order from here
Dear Josie M.,
I apologize for the disappointing experience you had with Bloomex. It's disheartening to hear about the challenges you faced with our delivery service and the subsequent issues with obtaining a refund.
Your feedback is crucial to us, and I want to extend my sincerest apologies for any inconvenience and frustration this situation has caused. As a company, we strive to provide excellent customer service and ensure timely deliveries, especially on special occasions like Mother's Day.
I understand your frustration with the store credit offered and the discrepancy in the amount provided. This is certainly not the level of service we aim to provide, and I apologize for any confusion or inconvenience caused by this error.
Rest assured, we take your concerns seriously, and we will thoroughly investigate the matter to address any shortcomings in our processes. Additionally, I want to assure you that we will follow up on the store credit discrepancy and ensure that you receive the correct amount.
To assist us further in resolving this issue, could you please provide your order details, such as the order number? Unfortunately, without this information, we are unable to locate your order in our system. Please email us at onlinereviews@bloomex.ca so that we can promptly address your concerns.
Once again, I extend my sincere apologies for the inconvenience and frustration caused. We value your feedback and appreciate the opportunity to make amends.
Kind Regards,
Kean
Customer Service Experience
I ordered a "supersized" assorted calla Lillies bouquet (only calla Lillies and paid for the largest bouquet option) and they shipped what is a $25 grocery store flower arrangement claiming its equivalent. Citing their policy "if sold out of a particular flower type or color we are able to substitute with another similar flower or plant of a different color. We reserve the right to make fair and reasonable substitutions according to the practical availability of specific flower types. We always try our best to match the overall style".…yet they substituted 100% of an order, ship a basic arrangement and claim it's Equivalent. I can get a better bouquet at my local grocery store which is extremely disappointing.
Very disappointed considering they have the customers phone and email yet didn't reach out that the entire bouquet was going to be replaced with this and then claimed that it was same value etc and offered $20 store credit rather than refund value difference. If this is what they call a supersized bouquet I fear what a normal bouquet would be. Won't be order from them every again
Tip for consumers:
Lower your expectations; don’t order a specific flower type as they will just substitute a completely different assortment if they don’t have it and won’t tell you ahead of time and then refuse to make it right
Products used:
Flowers
I wish I'd read these reviews before I ordered.
Customer service is non existence. I'm wondering if the company actually exists?
I order same day delivery and pay the extra. I then get an email to say that the flowers I ordered were not eligible for same day delivery!
They offered an upgrade and refund of the extra, which I have not had! The next day I had an email to say they were out of the flowers I'd ordered (roses) and would be sending a different selection, white alstra and calla lilies!
Today I receive another email to say they are out of flowers and won't be able to deliver until Tuesday next week, that's nearly a whole week late. I'm very dubious that they will ever turn up.
There does seem to be a similar thread in these reviews. Ironically their email address starts with 'we care'.
Tip for consumers:
Don’t order from this company
Products used:
Nothing arrived
Worst company! I wish I could have given zero star. I ordered flowers for my daughter's graduation and the flowers never showed up. When you call customer service they are not allowed to make refund.
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Dear Robert,
I'm truly sorry to hear about the disappointing experience your wife had with the Valentine's flowers you ordered from Bloomex. It's disheartening to learn that the bouquet did not meet your expectations and that the accompanying chocolate truffle candies were missing.
Your feedback is crucial, and I want to extend my deepest apologies for the inconvenience and disappointment caused by this situation. As a company committed to providing high-quality products and excellent service, it's regrettable that we failed to meet your expectations on this occasion.
I understand your frustration with the condition of the flowers and the missing chocolates. This is certainly not the level of service we aim to provide, and I apologize for any inconvenience or frustration this may have caused you and your wife.
To assist us in addressing your concerns and preventing such issues in the future, could you please provide your order details, such as the order number? Unfortunately, without this information, we may not be able to locate your order in our system. Please email us at onlinereviews@bloomex.ca with the details, and we'll prioritize resolving this issue for you.
Once again, I extend my sincere apologies for the frustration and disappointment caused by this experience. Your feedback is invaluable to us, and we appreciate the opportunity to make amends.
Kind Regards,
Kean
Customer Service Experience