I've had two issues in the past 6 months. In June, I placed an order that hours later I decided to cancel. The items were on sale through another retailer. I was told the order was cancelled. Next things I know, my card is charged and I get an email indicating that my order shipped. They wouldn't me return it to a spa location for a faster refund. I had to mail it back and it took them 2.5 weeks to refund me (it was on them, not my bank). Then, on 11/20 I placed an order for a gift card. I never received shipment confirmation by 11/25 so I called and they told me that it takes them 5-7 business days to process an order (unheard of, shipping transit time is 5-7 business days). I called back on Friday 11/27 and was told the order shipped 11/23 but they didn't have tracking get because they ship via UPS Innovation Mail Services and UPS hadn't sent them the tracking number yet. UNHEARD OF! So many other retailers use this service and the tracking comes immediately. When I asked to speak to a manager I was told she left for the day and I'd get a call back on Monday. She called back Sunday to inform me that the gift card hadn't in fact shipped and they were supposed to get a new gift card out to me. Never happened. On Tuesday, I was told a gift card for $125 would be overnighted to me and I'd receive tracking (I originally ordered one for $100) and by Wednesday I hadn't received tracking or the gift card. I called and the customer service manager I was working with wasn't in so I was going around in circles with a regular rep. Finally I demanded to speak with a manager and someone got on the phone to let me know that the WRONG gift card for $125 was issued (Remede instead of Bliss) so they now needed to cancel that order and issue a NEW gift card for Bliss. When I said the gift card was to be for $125, the new manager I was working with said he needed to confirm it with the person from yesterday (he didn't believe me and there were no notes in the system). He called her and she confirmed. Now I'm told I'm supposed to get a call tomorrow and the gift card by Friday. We'll see how that turns out but I can assure you that I will never be ordering from the Bliss website ever again. Customer service is essentially non-existent and no one knows what they are talking about there. Every time I called I got a different answer.

UPDATE: I finally had to call the corporate office and they were very helpful and couldn't believe what I had gone through. The person I spoke with said that they should have let me pick up at the Spa due to the circumstances and additionally, she called her Gift Card manager who confirmed that what one customer service manager told me was a Remede GC was in fact a Bliss GC. All is ok now and hopefully the GC is usable!