Blindster

Ordered 5 solar shades. Website says: "One 30* operating pole is sent with every cordless shades order to help reach shades in taller windows". Expected 5 operating poles since windows are tall, located in different rooms, and my wife is petite. I received one pole for all 5 shades. They want to charge me $25 to send me rods the website says come with the shades. They say the website says they will send only one pole per order. I disagree. And no where does it give you the option to order more for each window. So instead of taking care of a customer who just spent $2200 and then correcting their website, they told me they wouldn't send them unless I paid extra. I told them I won't be a returning customer and I would let everyone know why.

On their website you'll find the following statement from Kyle Cox the Founder and CEO: "Time and time again companies start out with an emphasis on customer service only to lose sight down the road, forgetting that happy customers are the reason for their success. At Blindster, we will always strive to exceed the expectations of our customers. We truly mean it when we say; "We don't just want customers today…we want customers for life!"

Hey Kyle! I was a returning customer. You didn't meet my expectations. I'm not Happy! And you just lost me for Life!

I ordered four blinds from Blindster. They were permanently wrinkled and uneven. Very ugly. Blindster's response was ridiculous.

Ordered 5 blinds of same dimensions for apartment remodel. Four came in proper and came in 1 inch wider. Blindster mistake. Called and was told to send picture with tape measure to prove my claim. Emailed picture back. No response. Called and asked for number to text picture to. Number would not allow me to forward picture. Called to order replacement to complete project and was told company had info and was reviewing. Bottom line, no response to problem and out $64 extra dollars.

We received plantation shutters that if installed would cut off access to opening our windows as designed. Cost of this product was over $3,200. I was told by Madi at Blindster that they redesigned their order form that would have previously alerted me to this flaw and replaced it with fine print. I was told they wanted to make it easier for people who are willing to sacrifice the function of their windows to order. Our windows were standard builder grade double hung tilt-out windows, nothing odd., it's the same window used in most builder grade homes. Madi offered $500 Max refund. Despite knowing that customers could easily miss their fine print by altering their order form they failed again by not asking the question in their "pre-production" phone call. They knew there was "weak link" in their system yet neglected to cover it with a simple question. BUYER BEWARE!

First time using this company after using both 3 day blinds and Blinds.com after a referral from a client. Ordering online was straight forward and product was delivered (later than usual but given Covid understandable). The reason for the 1 star is the customer service AFTERWARDS. Had an issue with one of the blinds over a month ago and still not resolve. You cannot speak to an individual, if you call you get a voicemail that recognizes your phone number which states they will call back but never do. I have sent numerous emails requesting one of the blinds be re-made under their "protection policy" (to which I paid for the extended coverage) and still have not received an response. Not a good first impression to say the least. Extremely disappointed, especially with a decent order size (over $500) as well as potential for many additional orders in the future if there was any indication of this company standing behind their products.

Due to a remodeling delay, we did not open our blinds until the 60 day return window had passed. The blinds were 1/2" short of the measurement I provided, metal brackets were visible, the header was almost three inches tall, and the blind material was another 1/4" short of the frame leaving an almost 3/4" gap on both sides. When I requested permission to return past the 60 day window, they offered me more blinds at 50% off. No thanks!

I am sick to my stomach after trying to work with Blindster on a very important order. I ordered two blinds in mid-November to have before the arrival of guests arriving on December 28. My order arrived the first week of December but in a color that was completely different from the color on the screen. I called to find out about making an exchange and was on hold for over an hour. The representative who finally picked up told me I would need to wait to receive a shipment of samples before they would remake the product, which I understood. The day I received my samples, I followed the customer service rep's instructions and emailed her back to confirm which blinds I needed.

I called several times to check the status of my order, but received a voicemail that the office was closed for a holiday party - apparently they forgot to take down the holiday party voicemail for several days afterwards.

A full week later, I finally got through to someone (although I again was placed on a lengthy hold), and then was told that no one had processed my reorder and nothing had been done yet. I calmly requested that they expedite my order, as it's only two medium-sized blinds, and because we both acknowledged that they had failed to process the order in a timely fashion. Blindster refused.

I am now a week out from the arrival of my guests, scrambling to find something else to cover the windows so I don't have to put up foil. I'm not sure I'll be able to find anything in time and I am so deeply disappointed.

In a stressful time of year, working with Blindster has added unnecessary anxiety to my holidays. Ordering online always has its risks, and I've learned that when it comes to window treatments, online ordering just isn't smart.

Bottom line: If you need it done right, go elsewhere.

Ordered and paid for blinds through Blindster that were not even available in stock and took over a month to get. There was no indication from the website that there was zero availability in stock or a date where the product was expected to ship like most companies provide. After purchasing, the website also stated that my order was in production when it was not. After 9 days they email me saying the product is not available and expect it in weeks.

Would not recommend Blindster and will never use them again. You don't know what you're getting until after you pay.

I ordered 7 shades for different rooms in my place. One shade came broken. From all of them I was only able to install 3 but I had to get different brackets to make it work. I had to ask for a remake on the other 4 and pay extra for delivery and one shade. After giving them the exact measurements for each window the second time came also 1/4" smaller and since they're inside mount any difference will make it hard to install. Since the y only have a 3 shade remake for free I wasn't able to complain again.
Never using this company again

Was to take 7-9 days i month later no blinds called to cancel and they did, gave a refund for blinds but not the 5.95 handling. Avoid this company

I placed an order on 12/09/19. Order said estimated 7-9 business days for production. Also stated could be delays because of increased orders during the holiday season. It has been 17 business days and it still has not shipped. I have talked to customer service three times, each time they give me a different estimate of shipping. They are now telling me the shades will not ship until 1/13. Customer service does not seem to care much about this issue either, they only offer excuses stating their manufacturer closes over the holiday. That is an absolute joke to me. If it is going to take over a month to ship, they should be up front with the timing. I would have ordered from another company. I would not recommend this company in any manner. Spend the extra 10-20% on a better company.

So disappointing and the biggest waste of money I've ever spent! I paid someone to hang my shades and they were all broken, they are built literally taped to a poll and out of 9, only 2 were not broken. I emailed customer service and they told me they would initiate a refund and then disappeared. Worse, one of the broken shades fell on top of my head while I was sleeping, because as I said - they are just taped on. I am so angry and the company won't get back to me to give me the refund they said they would. DO NOT BUY FROM THEM!

We recently ordered multiple blinds for our home. We were promised a swatch of the color would be delivered. No delivery ever came. We were promised on 2 separate occasions that our swatch would be delivered "today". After not receiving the swatch, and reading the negative remarks about how slow it is to receive the product, we have cancelled our entire order. If we can't even get a swatch, I have zero faith that we will receive our blinds.

Purchased a large room darkening shade from blindster. After I had it installed and rolled it down it had a seam in the middle. Not a subtle seam but a sewn butt seam with about 1" of both pieces sticking out which make a lump (and a sound) when it rolls uo and down. And it look like crap with the seam across the middle. Also light comes in through the needle holes in the seam. I sent them a video of the shade rolling down and the lump is so bad they thought the motor was defective and sent me a new motor. They did offer me a refund if I take the shade down and donate it to goodwill. Then I still have no shade and am out what it cost to have it installed. In their defense, the fine print on the web site (in my opinion somewhat hidden) did say that larger shades may be seamed but I expected more for $485!

I ordered simple blinds on 9/4 with an estimated ship date of 9/16. As of 11/2, I have no blinds. I never received a notice of delay from the company. Their customer service is terrible. I can only online chat with customer service (which is a service, not the company itself) and they just say it'll be ready next week. DO NOT USE THIS COMPANY!

Ordered blinds and was told it would be 7-9 days for delivery. A month later when I finally was able to get through to customer service I was told that they could not provide any additional information with respect to the order except that it was still in production. After I cancelled the order, the cancellation was never processed. Another week passed I call customer service once more and never got through. I finally was able chat with a representative to push for a refund. No refund received at this time. This should be referred to the Better Business Bureau for action.

I ordered 2 roller shades from Blindster. One was exactly as expected with the exception of the installation instructions. The instructions included with both shades were for different brackets, but I was able to figure it out while waiting for their response. Good thing too, because it took them a full week to respond to my first inquiry. The second shade is full of wrinkles and creases. They asked for photos which I sent, but I've yet to hear from them and it has now been 10 days.

An interesting note, and something to keep in mind. I ordered motorized shades. While I paid the same amount to get two motors, they only shipped one charger. When I asked for a second charger since the shades are in completely different locations, they said they only ship one per order. Funny because their website doesn't state that and they don't charge any less for additional motors.

Bottomline, I normally purchase from a larger, well known window shade supplier and thought I'd give Blindster a try. Well buyer beware. Is it less expensive, sure, on the surface. But it is not an apples to apples comparison either. You pay less, but you get less. Less customer service and less quality. If that is ok with you, then you should be ok. But if you are looking for a perfect shade the first time around, I'd look elsewhere.

It's been over 30 days since my order, never changed from 'in production', can't get a hold of customer service, no way to cancel.

I TRIED RETURNING THE ITEM BEFORE IT WAS CUT & PROCESSED. NO WAY THEY WOULD DO IT. VERY DISSATISFIED

Ordered on September 18 2016 -- today is October 6 and the order is still in production. A single blind, no special requests. No communication, other than this request for a review.

I ordered room darkening shades that arrived with frayed edges, and defects in the material throughout the shades. Even the pulls looked cheap! There's supposed to be a 60 day guarantee, but you either have to pay for shipping, approximately $40, or donate them, where there's a $45 fee attached, for crediting you. This is extremely unfair. What does satisfaction guaranteed mean? I don't think I will purchase shades from this company again.

First of all they sent us the wrong size valance, the wrong one had magnets which i liked so much better instead of the little plastic clips that are so horrible, not great quality,,, but they would not send,, only if we paid extra. Which i did not know was a option... they put us thru taking pictures and sending a couple of times to make sure i did have the magnets and that it was to short...
Sliding glass door verticals i broke two of the verticals where you slide it on the hooks, they break so easy[not good quality [ which i have to send for duplicates. Not a satified customer!

I received a defective product and I am having issue with getting a credit back. I've ordered from them three times, and it's surprising how difficult they are being with me. I'm going to use amazon from now on or another service unfortunately