Blinds.com generally enjoys a positive reputation, with customers praising the user-friendly website, efficient ordering process, and a wide selection of quality products. Many reviews highlight excellent customer service, including helpful guidance during the selection process and effective resolution of issues. However, concerns regarding delivery delays, incomplete orders, and installation challenges were frequently mentioned, indicating areas for improvement. Additionally, some customers noted issues with product components and instructions. Overall, while the company is well-regarded for its products and support, enhancing delivery reliability and clarity in installation could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Easy to order and install great quality shades. We have ordered from Blinds.Com several times. Always fast and accurate.
I was able to look up my previous order to get the same blinds. Very simple website. We love our original blinds so we've come back.
Worst experience with a company EVER! We've had at least 20+ interactions with them over one purchase back in June and now its October. It's too long of a list to list out but every ridiculous thing that could happen, happened. Not sending the correct samples, sending multiple installation times for one day, then cancelling installations, taking and sending in the wrong measurements, not ordering the correct items, 2 weeks to get the blinds delivered and then a min of 2 weeks to get them installed, didnt order all the blinds they measured for, unable to complete the installation when they finally come, not coming back for over another month, still dont have the right parts, not ordering parts when they said they did (on MULTIPLE occasions), not following up, always saying they will handle it and NEVER do, and wanting us to call them repeatedly to fix things. We are at the point that we are done! We dont have all our items solely due to their inadequacies but we would rather reinvest the money, time and energy with a new company than try and be made whole with this one.
Great will use again in the future. Easy to order and perfect fit. Blinds work great and the boss is very happy...
It was easy to order the shades on this website, since I had preordered sample colors. I impressed with the quality of the shades we ordered, and am planning on ordering more in the future.
Easy peasy so far. Blinds fit perfect and were simple to install. Color was spot on and looks great. Delivery time was spot on for custom made blinds.
Price was great.
Easy to navigate and great selection. Blinds.com stands behind their products and provides excellent customer service.
Loved the blinds, my son hung them for me as soon as I got them. I love them. Would like to order more but they are pretty expensive.
Easy company to deal with. Measure, order and easy to hang, except over kitchen sink. Not Blind. Com's fault. Even got half off for Memorial Day
These are so difficult to move up and down that my wife has a hard time and my 6 year old cant even open these in her room. Customer service says they will make it right but then sends me a video on how to adjust them myself. Really I'm going to go adjust 22 shades because you couldn't manufacture them correctly... Thats just absurd to even ask of a customer. I refuse. So they send a third party installer because they do not have their own technicians to adjust them. Was able to marginally adjust some of them a little bit and some not at all. So I'm stuck with over $3000 worth of shades that are unusable for my family. The customer service agents say they will stand by their product but then the next one just wants to argue. I don't know how many times I've called and called and e-mailed and repeated myself over and over again to each different person I spoke with, with zero results. HORRIBLE CUSTOMER SERVICE AND PRODUCTS! If you need shades or Bilind I would advise you to spend a little more and shop elsewhere!
I am so sorry to hear that your shopping experience has left you disappointed. I would love to make it right. Please email me your order number, name, and phone number to socialcare@blinds.com. I am happy to help get this resolved right away. -- Jessica N
I bought these blinds and they were levelor brand not cheap yet these seem cheap, flimsy and lacking the standard craftsman ship of previous levelor purchases. I am not happy with the quality at all.
Great product selection, instructions and pricing! We are repeat customers since we are always pleased with the blinds.
Very easy experience, from shopping, Inputting measurements and purchasing. Everything shipped super fast and easy to install.
I've ordered numerous times and service has always been great. I love the product. I get the 2 in. Wooden blinds. Would recommend this company.
Blinds arrived on schedule and fit perfectly. They were very easy to install. I would recommend blinds.com based on how easy this process was
Site switched the promo price which I had from 189.02 to 170
Easy to use and place order! Great price! The blinds fit perfectly in my windows. I love the cordless feature. The color was perfect.
Everything was great except i was unable to reach your customer service on *******905. This part was a bit frustrating.
It is very easy to order from this company and easy to see.
We have ordered 3 blinds from you and are totally pleased with our purchases.
Thank you for your help. I Never knew about a Palladian shelf! Very helpful and informative.
Always get great help when I order from Blind.com
Answer: They are legit only their service is very poor and be cautious about their satisfaction warranty as it is not what it appears. You will be strung along on all custom orders.
Answer: No, I cannot. 2 months to wait for shipping. Nope, nope, nope!
Answer: I had same question with customer service, they said the labels are created when they go on production lines and can only tracked once they enter USA and was able to track as they said. I also ordered few economy blinds which are made in China for those blinds I was able to track all the way from China from the time they despatched. I reckon FEDEX has some technical limitations in turkey.
Hi Dallas, I just replied to your previous review but wanted to ensure you were able to see it. I'm so sorry this has been your experience - this is absolutely not what we want for you or any of our customers. Our installation coordinator just reached out and spoke with you via phone and email. We were able to fully confirm what is needed to get this wrapped up ASAP and will continue to be your main point of contact until completion. I've also forwarded and escalated your entire experience to our management team to review. Please don't hesitate to reach out if you have any questions. -- Robin U, Blinds.com Social Care team