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Blinds.com

Overview

Blinds.com generally enjoys a positive reputation, with customers praising the user-friendly website, efficient ordering process, and a wide selection of quality products. Many reviews highlight excellent customer service, including helpful guidance during the selection process and effective resolution of issues. However, concerns regarding delivery delays, incomplete orders, and installation challenges were frequently mentioned, indicating areas for improvement. Additionally, some customers noted issues with product components and instructions. Overall, while the company is well-regarded for its products and support, enhancing delivery reliability and clarity in installation could further elevate customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
702
quality
2,388
This company does not typically respond to reviews

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139,580 reviews
+113
How would you rate Blinds.com?
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Washington
1 review
0 helpful votes
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Quality & Convenience
June 5, 2024

Easy to order and install great quality shades. We have ordered from Blinds.Com several times. Always fast and accurate.

Date of experience: May 26, 2024
New York
2 reviews
0 helpful votes
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Good Company
June 7, 2024

I was able to look up my previous order to get the same blinds. Very simple website. We love our original blinds so we've come back.

Date of experience: May 28, 2024
Arizona
1 review
1 helpful vote
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Worst COMPANY Ever
October 2, 2019

Worst experience with a company EVER! We've had at least 20+ interactions with them over one purchase back in June and now its October. It's too long of a list to list out but every ridiculous thing that could happen, happened. Not sending the correct samples, sending multiple installation times for one day, then cancelling installations, taking and sending in the wrong measurements, not ordering the correct items, 2 weeks to get the blinds delivered and then a min of 2 weeks to get them installed, didnt order all the blinds they measured for, unable to complete the installation when they finally come, not coming back for over another month, still dont have the right parts, not ordering parts when they said they did (on MULTIPLE occasions), not following up, always saying they will handle it and NEVER do, and wanting us to call them repeatedly to fix things. We are at the point that we are done! We dont have all our items solely due to their inadequacies but we would rather reinvest the money, time and energy with a new company than try and be made whole with this one.

Date of experience: October 2, 2019
SocialCare .. Blinds.com Rep
over a year old

Hi Dallas, I just replied to your previous review but wanted to ensure you were able to see it. I'm so sorry this has been your experience - this is absolutely not what we want for you or any of our customers. Our installation coordinator just reached out and spoke with you via phone and email. We were able to fully confirm what is needed to get this wrapped up ASAP and will continue to be your main point of contact until completion. I've also forwarded and escalated your entire experience to our management team to review. Please don't hesitate to reach out if you have any questions. -- Robin U, Blinds.com Social Care team

Idaho
1 review
0 helpful votes
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Great and fast service
July 8, 2024

Great will use again in the future. Easy to order and perfect fit. Blinds work great and the boss is very happy...

Date of experience: June 28, 2024
South Dakota
1 review
0 helpful votes
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Shades
February 22, 2024

It was easy to order the shades on this website, since I had preordered sample colors. I impressed with the quality of the shades we ordered, and am planning on ordering more in the future.

Date of experience: February 22, 2024
Colorado
1 review
0 helpful votes
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Blinds
April 18, 2024

Easy peasy so far. Blinds fit perfect and were simple to install. Color was spot on and looks great. Delivery time was spot on for custom made blinds.
Price was great.

Date of experience: April 8, 2024
New Hampshire
1 review
0 helpful votes
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Extremely pleased
June 23, 2024
Updated review

Easy to navigate and great selection. Blinds.com stands behind their products and provides excellent customer service.

Date of experience: June 13, 2024

Easy to navigate
April 19, 2024
Previous review

Easy to navigate

Date of experience: April 9, 2024
Tennessee
1 review
0 helpful votes
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Window blinds
July 4, 2024

Loved the blinds, my son hung them for me as soon as I got them. I love them. Would like to order more but they are pretty expensive.

Date of experience: June 24, 2024
Louisiana
1 review
0 helpful votes
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Great service. Just as I ordered
June 5, 2024

Easy company to deal with. Measure, order and easy to hang, except over kitchen sink. Not Blind. Com's fault. Even got half off for Memorial Day

Date of experience: May 26, 2024
Colorado
1 review
0 helpful votes
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These are so difficult to move up and down that my wife has a hard time and my 6 year old cant even open these in her room. Customer service says they will make it right but then sends me a video on how to adjust them myself. Really I'm going to go adjust 22 shades because you couldn't manufacture them correctly... Thats just absurd to even ask of a customer. I refuse. So they send a third party installer because they do not have their own technicians to adjust them. Was able to marginally adjust some of them a little bit and some not at all. So I'm stuck with over $3000 worth of shades that are unusable for my family. The customer service agents say they will stand by their product but then the next one just wants to argue. I don't know how many times I've called and called and e-mailed and repeated myself over and over again to each different person I spoke with, with zero results. HORRIBLE CUSTOMER SERVICE AND PRODUCTS! If you need shades or Bilind I would advise you to spend a little more and shop elsewhere!

Date of experience: April 22, 2024
SocialCare .. Blinds.com Rep
over a year old

I am so sorry to hear that your shopping experience has left you disappointed. I would love to make it right. Please email me your order number, name, and phone number to socialcare@blinds.com. I am happy to help get this resolved right away. -- Jessica N

New York
1 review
0 helpful votes
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I bought these blinds and they were levelor brand not cheap yet these seem cheap, flimsy and lacking the standard craftsman ship of previous levelor purchases. I am not happy with the quality at all.

Date of experience: March 12, 2024
Florida
1 review
0 helpful votes
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Excellent product and experience
July 6, 2024

Great product selection, instructions and pricing! We are repeat customers since we are always pleased with the blinds.

Date of experience: June 26, 2024
Wisconsin
1 review
0 helpful votes
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Very easy experience, from shopping, Inputting measurements and purchasing. Everything shipped super fast and easy to install.

Date of experience: June 27, 2024
Wisconsin
1 review
0 helpful votes
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Easy to buy. We were happy that we were still able to buy a blind that matched blinds we bought several years ago! East to install and looks great.

Date of experience: June 28, 2024
Arizona
1 review
0 helpful votes
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Wonderful Service & Product
June 7, 2024
Updated review

I've ordered numerous times and service has always been great. I love the product. I get the 2 in. Wooden blinds. Would recommend this company.

Date of experience: May 28, 2024

Very easy!
November 12, 2023
Previous review

Very easy!

Date of experience: November 12, 2023
Washington
1 review
0 helpful votes
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Perfect fit
June 12, 2024
Updated review

Blinds arrived on schedule and fit perfectly. They were very easy to install. I would recommend blinds.com based on how easy this process was

Date of experience: June 2, 2024

Site switched the promo price which I had from 189.02...
March 28, 2024
Previous review

Site switched the promo price which I had from 189.02 to 170

Date of experience: March 18, 2024
Tennessee
1 review
0 helpful votes
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Nice blinds
June 12, 2024

Easy to use and place order! Great price! The blinds fit perfectly in my windows. I love the cordless feature. The color was perfect.

Date of experience: June 2, 2024
Washington
1 review
0 helpful votes
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Very satisfactory overall experience.
July 1, 2024

Everything was great except i was unable to reach your customer service on *******905. This part was a bit frustrating.

Date of experience: June 21, 2024
Oklahoma
1 review
0 helpful votes
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I have loved all the blinds I have ordered!
July 3, 2024

It is very easy to order from this company and easy to see.
We have ordered 3 blinds from you and are totally pleased with our purchases.

Date of experience: June 23, 2024
North Carolina
1 review
0 helpful votes
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Roman Shade
June 6, 2024

Thank you for your help. I Never knew about a Palladian shelf! Very helpful and informative.
Always get great help when I order from Blind.com

Date of experience: May 27, 2024