• Burger King

Burger King

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Overview

Burger King has a rating of 1.9 stars from 321 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Burger King most frequently mention burger king, customer service, and fast food problems. Burger King ranks 294th among Restaurants sites.

  • Service
    139
  • Value
    128
  • Shipping
    59
  • Returns
    62
  • Quality
    128
Positive reviews (last 12 months): 26.3%
Positive
20
Neutral
1
Negative
55
47
See all photos

What reviewers want you to know

Positive highlights

  • The cheapest and the best solution to hunger is burger king.

Critical highlights

  • They didn't care though, If I wouldn't drive thru it then they wouldn't take the order.
  • Burger King is the worst from the customer service at the top to the restaurant itself.
How would you rate Burger King?
Top Positive Review

“Kiara”

Carmen V.
2/15/24

The attention and quality that I was attended by the manager at this time makes me want to return 🤗 Thanks

Top Critical Review

“Very long wait”

Tammy G.
3/22/24

I am very much disappointed with the store in west lebanon nh. We waited 25 minutes for our order and it's cold. Very upset

Reviews (321)

Rating

Timeframe

Other

Reviews that mention popular keywords

burger king (144) drive thru (27) customer service (38)
Thumbnail of user tammyg749
1 review
0 helpful votes
March 22nd, 2024

I am very much disappointed with the store in west lebanon nh. We waited 25 minutes for our order and it's cold. Very upset

Thumbnail of user mcepe0930
1 review
0 helpful votes
January 1st, 2024

Ordered delivery and they never put the sandwiches in my order. Was told by BK that I myself, had to track down the delivery person and have them pick it up and bring it back and then cancel a already delivered order and place a new order, corporate told me they don't do refunds and would just give me a measly $15 coupon on a $ 45 order. Needless to say none of that happened, they lied and stole $45 from me and my kids. We ended up eating Mac and cheese that night. THANK YOU BURGER KING! WILL NEVER ORDER AGAIN FROM THEM!

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Thumbnail of user gerrys157
1 review
0 helpful votes
February 1st, 2024

Me and my wife stopped through the druve through to grab lunch. We order a whopper, double whopper, medium onion ring and medium chocolate shake. Not only was the food cold and disgusting, but it cost $22.00 dollars. This is the last time that will every take my business here. Totally disgusting!

Products used:
Food

Service
Value
Quality
Thumbnail of user msoptich45
2 reviews
0 helpful votes
January 23rd, 2024

I had my original chicken sandwich today at the BK in eastlake ohio, has been my favorite for years. Not any more. It was dry, no Mayo, and not a sesame sead bun. Micky D'Souza makes me sick so I guess I'll try Wendy's.

Products used:
A burger

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Value
Quality
Thumbnail of user villaltac561
1 review
2 helpful votes
February 15th, 2024

The attention and quality that I was attended by the manager at this time makes me want to return 🤗 Thanks

Service
Value
Shipping
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Thumbnail of user rebeccah2318
1 review
0 helpful votes
January 20th, 2024

So I went to Burger King and I asked for a door dash bag because I have more food with me and when I asked I said can I have one of those bigger bags and they gave me the smallest they had.

Tip for consumers:
Your workers were giving me dirty looks

Products used:
N/A

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Quality
Thumbnail of user dianam1743
2 reviews
1 helpful vote
March 10th, 2024

Went to local bk this morning in response to free food week Was told they no nothing about it Was charged full price for. Both croissant Gulfport Ms hwy 49 location

Thumbnail of user redariusl
1 review
0 helpful votes
July 13th, 2022

Manager did I get the job Yes or no please let me know when you get a chance manager I just want to know did job Yes or no

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Value
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Thumbnail of user thomaso1107
1 review
0 helpful votes
January 30th, 2024

Again BK blows big opportunity. 1 cent sandwich with $1.00 purchase? You don't sell anythng for $1.00.
Then ask for a Paypal payment for $3.98? Where did your mkt'g people come from...Bud Light?
Don't bother...

Thumbnail of user johnc9948
2 reviews
0 helpful votes
November 21st, 2023

Just spent one hour in highland illinois burger King ordering waiting waiting waiting getting order leaving one hour after starting order. Meal was Luke warm no salt on fries onion rings overcooked burgers tasted old. They tried to give me a juice box with no straw. I wanted to ask them if they ever considered serving fast food and maybe serving it above 140 degrees

Tip for consumers:
No

Products used:
Two burgers fries chicken fries juice onin rings

Thumbnail of user eugenem312
0 reviews
0 helpful votes
June 26th, 2022
Verified purchase

I like your chain of fast food stores. But the burgers sometimes don't taste very good. I'll give it a 3 to give you room to grow.

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Thumbnail of user sheilat411
1 review
0 helpful votes
December 25th, 2023

One was not allowed to get my full order in. So instead I got crappy customer service. Yelled by staff.

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Value
Thumbnail of user jhagan821
1 review
0 helpful votes
March 21st, 2024

They got my order wrong not once but twice just I wold not go back they are mean so mean tok 7 minis

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Thumbnail of user williamr3597
1 review
0 helpful votes
February 6th, 2024

After going to Burger king for 50 years or more we can no longer afford them. A breakfast that we use to get for $7.00 or $8.00 2 or three times a week is now $12.00 or $14.00. For folks on a fixed income that is out of our budget.

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Thumbnail of user pat.manski007
1 review
1 helpful vote
November 28th, 2023

What is hard to read about NO KETCHUP? It's on the receipt. It's on the wrapper of the burger. My daughter gets home, guess what, ketchup all over it. This generation of kids, I feel sorry for. They just don't give a darn.

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Thumbnail of user brandy.aller
1 review
0 helpful votes
January 19th, 2024

The belton store, has exceptional service quickness! I didn't have to wait for my food and it was not overly expensive.

Products used:
I purchased two chicken wraps, one spicy and one classic. They were simple and good to eat! Plus it was cheap!

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Thumbnail of user alcarr83
1 review
1 helpful vote
December 10th, 2023

My husband placed an order at Burger King that is less than 1 mile from our home, the bun on his burger was rock hard, he asked for extra everything and none of the toppings were remotely close to having extra, and it was all cold by the time he got home (not even warm)

Value
Quality
Thumbnail of user julietb82
1 review
0 helpful votes
January 20th, 2024

She was mean and she was cussing at a 35 year old and she was being rude and she was trying to make fun of her for being a bully

Thumbnail of user billyb782
1 review
0 helpful votes
January 25th, 2024

Took 20-25 minutes for two oreo shakes should not be that long of a wait at the speaker...

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Thumbnail of user dreyer.michele
1 review
0 helpful votes
October 8th, 2023
Verified purchase

Burgerking Kimberley was so dissapointing on our journey home from Cape Town...old cold food, stale chips, dirty bathrooms and drink station...not having everything on menu and food didn't taste like Burger King's origanal taste...as a huge Burger King Fan I was dissapointed...bad service as well...you can see the francise owner doesn't have a hand on his restaurant...

Service
Quality
Thumbnail of user lindam5973
1 review
0 helpful votes
November 12th, 2023

If a person is already paying for an order telling them its $2.00 for a cup alone but.35 cents for a glass of water seems quite a bit in price jump?! I believe that's bull$#*! and they must have needed it for their fly problem that they seen to have here.

Tip for consumers:
Fix fly issue

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Value
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Thumbnail of user charlesl1987
1 review
0 helpful votes
December 19th, 2023

I entered the 36th and Broadway Berger King ant 7:30 on a Tuesday evening. A table of customers setting with their food eating. I walked to the counter with on one there to help. After a few minutes the person bagging the food for the drive through started to acknowledge us when a voice from the back yelled out the light is still on make them wait. They must be being timed on how long a customer has to wait after they order their food. We waited almost 10 minutes at the counter before leaving without even a word from an employee. You can't call this fast food or service. Acknowledge the customer and telling them there is a wait is a better way to handle this situation. Not sure what else to even say about this situation.

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Thumbnail of user wardb48
1 review
0 helpful votes
October 9th, 2023

Never get a warm burger anymore, ever, no matter what store. Drive Thru wait times are absolutley horrible and unacceptable. Expect no level of accuracy in getting what you order. Don't bother wasting your time trying to call or issue a complaint with their online customer service because they don't even read your complaint, they write back asking the same questions you already offered in your complaint and they make no effort to rectify the issue, they only make you more upset... Don't waste you time or money at BK. They are in the gutter these days...

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Thumbnail of user brandyb360
1 review
1 helpful vote
September 30th, 2023

I've been to three different burger kings for this two regular whoopers or chicken sandwich or the chicken fries for $5. And none have it they are all $7.00 now that two whopper meal deal that's advertised as $10. Is $14. They posted this deal in PA and New York western side and it's a lie. It said that all the locations we have within 40 miles have it for the cheaper price but when you get there no it's more money. Don't advertise something and even post these locations on your site as available for the cheaper price if it isn't true. It's false advertising and wrong. Some of us have to drive 30 or 40 miles to get to one because we live so far in the country. Makes you feel like a scam. No it's not going to break the bank but when you only pull enough money out to just go there and can't everything without driving that far again it can real mess up your day.

Thumbnail of user ericaa312
1 review
1 helpful vote
November 8th, 2023

If I could leave a review of less than a star I would. A few years ago I had a very bad and traumatizing experience with Burger King. I didn't realize back then that I should have taken the matter to corporate. I wish I would have known that or would have been advised too. I ordered a Big King Burger, the one with a secrete sauce like a big mac, and when I was eating my burger i found several small pieces of glass. I don't know if it had gotten in the sauce or something else. But after that even the thought of eating anything from there makes my stomach tighten and I get sweaty. Worst restaurant experience ever.

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1.9
321 reviews
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