I WAS a big fan. I purchased all new chairs for my bowling center a couple of years ago. I WAS very happy with my 200 HERCULES Series 880 lb. Capacity Ultra-Compact Stack Chair with Metal Frame. I purchased this chair because of its weight rating and the frame warranty. Then these chair frames started to break, ALL in the same place. Bizchair was great about replacing them in the beginning and then recently told me they would no longer warranty these chairs for me because I am the only customer that has ever had chairs break that they have had to replace. The chairs are apparently not made to have people sitting in them for 12 hours a day, 7 days a week. And we have certainly never had anyone over 880 lbs in them! If a company isn't going to honor the warranty they have advertised, then they should not advertise it!

From: Michelle Green <*******@belnickinc.com>
Sent: Thursday, December 19,2019 9:38 AM
To: Warrior Lanes
Subject: Bizchair SO-******* / Case ******* - Chair Issue
Good Morning Kristy,
Your issue with (8) chairs has been assigned to me to provide assistance. We do apologize for any inconvenience this may have caused. Management has approved a final no-cost replacement order of (8) chairs. Your reorder # is SO-*******. As your facility has orders going back to 2015, management has advised that any future replacements will need to be purchased. The reasoning behind this decision is that we have no other complaints of the frames breaking on this chair. Again, I apologize for any inconvenience this may have caused.
Respectfully,
Michelle Green
Claims and Warranty Specialist

From: Warrior Lanes
Sent: Thursday, December 19,2019 11:28 AM
To: Michelle Green <*******@belnickinc.com>
Subject: RE: Bizchair SO-******* / Case ******* - Chair Issue
I appreciate that but your website does say there is a lifetime warranty on the frame. That is why I purchased them. The reason why I have orders going back to 2015 is because I am a good customer. I continue to order chairs (and tables) as my need increases. I'd like to speak with someone about what "management has advised" before I place the bar stool order I have in my hand.
Kristy

From: Warrior Lanes
Sent: Wednesday, February 12,2020 11:42 AM
To: Michelle Green <*******@belnickinc.com>
Subject: RE: Bizchair SO-******* / Case ******* - Chair Issue
Importance: High
Good Morning, Michelle!
I didn't get an answer back from my December 19th email. Since the last replacement. There are 7 more chairs with broken frames. These chairs all break in the same place. I'd like some advice. We've invested a lot in these chairs (for a business our size) and converted our entire location to exclusively these chairs for our customers. These look beautiful and are comfortable. Your website for this chair says "Limited Lifetime Warranty on Frame", in one place and "Lifetime Frame Warranty Yes" in another place. What does this "really" mean?
I have more furniture to purchase and I'd like to continue our business relationship as it has always been a positive experience. Can I get these 7 chair replaced when I order more furniture?
Kristy

From: Michelle Green <*******@belnick.com>
Sent: Tuesday, February 18,2020 7:50 AM
To: Warrior Lanes
Subject: RE: Bizchair SO-******* / Case ******* - Chair Issue
Good Morning,
I apologize, but we cannot send any more no cost replacements. Any future replacements will have to be purchased.
Respectfully,
Michelle Green
Claims and Warranty Specialist

I contacted customer services a few minutes after I placed my order online. I accidentally placed my order for 45 chairs instead of 50 to get free shipping. I called to cancel my order and stated I would just place a new order. Lemaea stated she would just contact the warehouse to let them know I needed to add 5 chairs to my order and she stated she would send me an updated invoice to reflect the 5 new chairs and the free shipping.

When I arrived this morning to work, I had 2 email confirmations that my order had shipped. The order confirmed 45 chairs but I did not have an updated invoice from Lemaea. I figured it was a simple oversight and called in to speak with her. After holding for a while, she finally came onto the phone and explained that the chairs had already shipped before I even contacted her yesterday. She offered a small store credit for future orders. I explained that I had called immediately to cancel and she guaranteed me she would contact the warehouse to modify the order. She got very rude and continued to cut me off while I was speaking on the phone. She denied ever saying those things to me. I advised her that I took notes during our conversation but she continued to cut me off. Her customer service etiquette leaves a lot to be desired. I've never dealt with someone who was so unprofessional and I'm surprised she is able to represent a company in this manner. She said her manager already said the order wouldn't be altered and that there wasn't anything else she would do for me. I tried to explain that I only order chairs once per year and that a store credit wouldn't work for me, but that I would like my credit card credited back the full shipping amount.

Needless to say, I didn't get anywhere with Lemaea except frustrated and disappointed in her customer service. I called back to find out where to send an email to and was directed to Lemaea's manager, the one that already told Lemaea to tell me nothing else could be done. When I asked who was over that manager, I was told that that information could not be shared. I'm shocked that that information is so secret. The customer service rep that I spoke to said that Lemaea sat next to her and that they had the same manager. I asked for the CEO's email address and the girl on the phone got irate stating she could never give that information out. I figured he would want to know how his business is being ran.

I am very disappointed and will not be placing company orders for our event team with this company any longer.

Great customer service is something that every person deserves. Why would you give anything less?