• BiteSquad

BiteSquad

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Overview

BiteSquad has a rating of 2.86 stars from 600 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about BiteSquad most frequently mention customer service, live chat, and credit card problems. BiteSquad ranks 5th among Food Delivery sites.

  • Service
    44
  • Value
    45
  • Shipping
    25
  • Returns
    25
  • Quality
    40
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
7
22
See all photos

What reviewers want you to know

Positive highlights

  • The delivery driver was quick and the food was delicious.
  • The drivers I have had so far are very nice and arrive within 5 minutes of the stated delivery time!

Critical highlights

  • Customer service said they could not help because items were not charged to me.
  • I'm charge back my credit card... this is the worst delivery service in the state of Washington.
How would you rate BiteSquad?
Top Positive Review

“Superb Customer Service”

Angie C.
5/28/21

I am just AMAZED by the customer service of this company. The delivery was ok but I was not happy with the food from the restaurant and they refunded my money! No questions asked! I have ordered through all the delivery services. Door Dash was 2 hours late on an order and gave me a $5 credit. They were total jerks! I will never order from another delivery service again! I am sticking with BITE SQUAD! They are Awesome!

Top Critical Review

“Tricked into monthly scam, no refunds”

Madeline M.
2/5/24

I will never use the service again after being tricked into a monthly subscription when purchasing my first order. Due to this being a credit card through work, it took me months to realize this. Of course they refunded the last month "as a courtesy". What would have been more courteous is not scamming customers in the first place. I deleted my account and will never recommend their services.

Reviews (600)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (80) delivery driver (26) delivery time (24) credit card (12)
Thumbnail of user jessiem77
1 review
0 helpful votes
December 24th, 2017

We have some very specific dietary restrictions and the app made it easy to make sure our needs were met. They also have a tracking system including a gps map! I love this app! Will be using again!

Thumbnail of user cynthiab116
1 review
0 helpful votes
November 18th, 2017

We are always so pleased with Bite Squad. Great selection of restaurants, snd their site is easy to order on. Love that you can track what's happening each step of ypur order right up to the driversion text that they are in your neighborhood. Tonight, we did Spacco Italian (again). So delicious. Only negative was food was not hot as it was first time. Still yummy though. Thanks for a night off Bite Squad!

Thumbnail of user selame
2 reviews
4 helpful votes
November 12th, 2017

Brianna was awesome. She was fast, and very friendly. I got my food on time. Good service. Thank you so much.

Thumbnail of user angiec239
1 review
0 helpful votes
May 28th, 2021

I am just AMAZED by the customer service of this company. The delivery was ok but I was not happy with the food from the restaurant and they refunded my money! No questions asked! I have ordered through all the delivery services. Door Dash was 2 hours late on an order and gave me a $5 credit. They were total jerks! I will never order from another delivery service again! I am sticking with BITE SQUAD! They are Awesome!

Service
Value
Shipping
Quality
Thumbnail of user dianaw85
2 reviews
0 helpful votes
January 2nd, 2018

This was our first time using Bite Squad. We received our pizza on time, hot and ready to enjoy. Driver was very pleasant. I will use this service again in the future.

Thumbnail of user ashleyp120
1 review
0 helpful votes
November 19th, 2017

Had a great first experience using BiteSquad. They arent ridiculously priced for a delivery company and allow to get food from so many great restaurants when you arent able to go pick it up yourself. Our driver Wendy was quick and polite. She represents the company well!

Thumbnail of user shanac8
1 review
0 helpful votes
December 22nd, 2017

The delivery driver Arturo was very friendly and fast! I got the food way faster than any other delivery service I've used and I've tried a lot. Will definitely use bitesquad again!

Thumbnail of user miam80
2 reviews
0 helpful votes
December 17th, 2017

Food was warm and perfect. Bite squad kept me up to date so I could plan an evening with guest. I highly recommend The Cajun House, my guest were very impressed!

Thumbnail of user ellw89
1 review
0 helpful votes
December 30th, 2017

Enjoyed our first experience with BiteSquad. The pizza arrived piping hot and it was great to be able to track the order online. The delivery woman was friendly and kind. Will use BiteSquad again.

Thumbnail of user amyk132
1 review
0 helpful votes
November 9th, 2017

Timothy was awesome! He made sure I got my food after giving him the wrong address. Would order again! Very easy.

Thumbnail of user sheldonn8
1 review
0 helpful votes
November 27th, 2017

The Bite Squad delivery for our party made all the difference in the world for our function. The food was great and plentiful and all my guests had a wonderful time. I would highly recommend Bite Squad to all my clients, in fact some of my guests complimented that they use Bite Squad several times a month for their luncheons and parties.

Thumbnail of user tinag86
1 review
0 helpful votes
December 30th, 2017

My food arrived at the exact expected time. Not one minute late. My order was correct and still hot. I didnt have to warm a thing.

Thumbnail of user ruthj37
2 reviews
0 helpful votes
December 5th, 2017

Great food. Really fast driver. Food came right on time. I'm so happy we have this service. I am an instant fan.

Thumbnail of user crystalb91
1 review
0 helpful votes
December 27th, 2017

Food was delivered hot. My driver was pleasant. I live in a not so good area and not many places will deliver to my address so Im thankful for this delivery service and dont mind the extra cost. I am overall happy, and will recommend this service.

Thumbnail of user michaelo106
1 review
0 helpful votes
November 21st, 2017

It's the little things. Having a uniform and a branded vehicle makes a big difference to me. Great selection of restaurants. Good ordering system that allows for variations and options in menus. Food arrived faster than estimated from a very friendly delivery person.
I prefer BiteSquad to UberEats and GrubHub.

Thumbnail of user micheleg49
1 review
0 helpful votes
January 2nd, 2018

Love that we can see the status of our order and where the driver is located! You guys are awesome!

Thumbnail of user shelleyb34
Shelley B.
1 review
0 helpful votes
November 16th, 2017

Our delivery driver was so sweet and I even accidentally gave her the wrong contact phone number)! Great service!

Thumbnail of user jenm75
1 review
0 helpful votes
November 3rd, 2017

Finally a delivery service with a good selection of restaurants! We placed a large office order with Thai Star and our driver arrived on time and was friendly and courteous. The order was correct and the food was hot. Thanks guys.

Thumbnail of user katharinej
2 reviews
0 helpful votes
December 16th, 2017

This is, by far, the best food delivery service in Jacksonville. Friendly drivers, awesome customer service, and a great selection of restaurants.

Thumbnail of user kristinak27
1 review
0 helpful votes
December 3rd, 2017

Bedbound and needed food! First time user and very pleasantly surprised! Driver was Great! Will definitely use this service again!

Thumbnail of user bonnies104
1 review
0 helpful votes
November 30th, 2017

Our meeting size increased by 25% at the last minute and I was able to get the order increased through online chat with a new invoice within 5 minutes. The food was still delivered perfect and on time. That was amazing. You made me look good, but I know who the real hero is. Thank you so much!

Thumbnail of user geoffreyk11
1 review
0 helpful votes
December 3rd, 2017

It was my very first time using BiteSquad. I have never used an app like this before besides pizza delivery. It was really great, the app was pretty easy to use, everything was straight forward. Lots of choices to choose from in the area I was in. The food was quite fast and the app was great at showing the location of the driver and the estimated delivery times.

Thumbnail of user erwint9
1 review
0 helpful votes
November 3rd, 2017

I just experienced a wonderful service. Thank you for an amazing experience, easy to order, very fast and friendly. About the food, I just have to say it was better than expected. Five stars for Blu Restaurant and Fresh Fish Market, amazing Seabass!

Thumbnail of user gwendolynb12
1 review
0 helpful votes
November 14th, 2017

Came home nothing I wanted to eat in the refrigerator always know I can call the bite Squad. Consistently good service, driver was nice. Food was on point.

Thumbnail of user jennj8
1 review
0 helpful votes
December 11th, 2017

Tonight has been cold and rainy. I had a craving for Mexican food. I was told that my food could be delivered through the Bite Squad website.
The account set up was very simple. And I enjoyed watching each step of the process to complete my order! That screen was neat.
The estimated time of arrival was met and the member of Bite Squad who delivered was VERY KIND! I will use word of mouth to promote your business. And of course I will be back!
Thanks for my nice dinner.
Thanks for all you do!
~Very Satisfied Customer in South Carolina

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