BiteSquad

I submitted my order at 7:23pm and the estimated delivery time was 8:45 and the restaurant I ordered from closed at 9pm. I was tracking the order and it was on track but when it got close to the delivery time they sent me a message saying they cancelled the order because the restaurant was closing soon. If the estimated delivery was around 8:45 it should've already been picked up before the restaurant closed. I sent a message through chat support and no reaponse and no call either from the deliverer. The only positive is my money was refunded immediately but this is my first and last time using this app. Will be sticking to Doordash.

Looking back at my order, (via old cc statements), over the past 3 years I would use doorstep delivery for lunch two to three times a week, ( I work from home).
Ever since Bite Squad took over for DoorStep delivery, the order processing and delivery time has more than trippled. I now use them maybe once a month - and only because I am left wih little choice.

I would not mind the increase in cost, but come on folks, what used to take less than 30 minutes from the time the order was placed when it was delivered has now gone to 90 minutes - give or take 5 mihutes.

I would rate one star, however, despite the extra long wait time, when the driver arrives, they are always very curtious and friendly.

My friend sent me a $100 gift card after the passing of a family member. I ordered food delivery and my bank account was charged. I am still waiting to have the issue resolved. My friends intent was to relieve me of everyday stress. But instead it has added to my stress

Large order, only one entree received... refused to attempt to bring it again, would only give me a bite squad credit. Now we have people with no food, and so I guess they expect me to re-order it with the same restaurant? What a mess... Don't want a credit, won't use the app again...

Their employees are not good at sending specific instructions. Drivers do not verify accurately. Customer service do not respond at all.

I have been using Bite Squad for over three years now, off and on. They have their Unlimited Delivery Membership Program. It is good ONLY if one lives in the heart of the city.
I initially had MAJOR problems with several of my orders when I started using Bite Squad, but now, the DELIVERY DRIVERS ARE AWESOME! They are the reason for the TWO STARS!

I have experienced nothing but PROBLEMS EVERY TIME I use the chat. I receive conflicting information, they promise me a refund for X amount of months then change it. I set up a new email account with a BITE SQUAD AGENT with Unlimited Delivery Membership. Someone at Bite Squad, I do not know what happened, they were using the old email account that was closed. I wondered why I was not receiving receipts, messages, etc.

During chats, I guess I do not type fast enough. The chat ends before I can finish the what I am asking. Very unprofessional!

Used to be a great service but now they've gotten too big for their britches. I often receive orders that aren't complete or have the wrong items. I was told I would be given a $20 credit for a big server crash they had over the holiday weekend where I was charged several times but never received food but still haven't received credit...

Had some credit for $10 off so ordered from AW Lins. Email confirmation said delivery ETA was 6:52pm. Got a call at 6:48 that it would be 7:21pm. ~30 Minute swing in time is kinda big. Food tasted good & was the right temp. Booking fee and delivery fee seems excessive. I wouldnt have ordered if i didn't have that credit coupon.

Ordered burgers from Chilis. They called shortly after receiving the order because they could not accomodate the request for cheddar cheese. So they read the special requests but failed to cook one of the burgers rare as requested in all caps - and yes, we said please and also thank you. Both burgers arrived well done. Not even medium that is there goto doneness. Chilis, you really tanked tonight.
We did however receive our food quicker than expected - really good service with our driver making sure we had what we needed and asking if there was anything he could do for us. Very polite, very friendly. Thank you