BiteSquad

I was charged for an order that was canceled by them but they took $101.12 out my account. When I contact their chat they give you the runaround then just disconnect the chat while you're still asking questions. I send them screenshots of the cancellation and a screenshot of my charged account and they still refuse to refund my money. I will be disputing the transaction through my bank & will never use Bite Squad again because Uber Eats WOULD NEVER!

I was missing the entire main course of my order. I paid $103 and only got the appetizer items. We waited an hour for food we never got, and the company only gave me a partial refund. I am disgusted with the way this went down and will NEVER use Bitesquad again.! Already deleted their app.

I made ONE purchase with this business in February 2023. The fees were $29.53 to have my pizzas delivered. Whatever - I wanted that specific pizza, so I paid the fees. Unfortunately, this past month while reviewing my credit card statements, I found out that BiteSquad signed me up for an "unlimited" membership at a cost of $9.99/month. I contacted this business last week. They could give me no proof when or how I "signed up" for this monthly plan; nor would they refund me the fees "since I made no prior attempt" to cancel the membership. I asked him to cancel it immediately, which he said he did. Yet, I was charged again. I just contacted BiteSquad again - she said she cancelled it just now. We will see... So far, that pizza in February has cost me over $80 in fees and counting.

Just paid $79 to bite squad for a $51 pizza. Seriously? Deleted my brand new bite squad account First/Last order most definitely. Saw the $4.99 fee, but scroll down. There's another $20 in fees that ranged from "other fees" to "tip/extortion" of $9.00 and we're done.

Just created the account and just deleted the account. Thanks, but if I wanted to pay another 50% on top of original order, I'd just give away half my paycheck on my own.

When your order takes over 2 HOURS to arrive, its time to pick it up from now on because these folks cannot be trusted to deliver the food on time! Customer service is the pits! Live chat agent disconnects chat. Unhelpful with giving compensation for the food not arriving in a timely fashion. Just bad all around!
Food was supposed to arrive at 5:44p est. It is now as of this review 7:13p est with NO FOOD!

Would give 0 stars if possible. Took 23 minutes to drive 1 mile down a quiet street to deliver our food. We could have walked to collect it quicker. Total time from ordering to receiving was just over 2 hours. Food was luke-warm and soggy. I've eaten at the restaurant before and food is usually good, this is the 1st time getting it delivered and won't be doing it again. Let's not forget the add $1-$2 extra on each item, plus all the extra fees and tip which we have no control over - I would not waste my money using bite squad again.

I would have expected much faster service for what they charged. The total price was literally twice the cost of the food.

Tried to get delivery from a place near work that's 10-15 minutes away, literally 5 miles up the road. Bitesquad apparently "won't deliver to address" for that restaurant making them useless. Poor selection of alternative restaurants (some of which are over 15 miles away, go figure) so nothing I want to bother with using.

My opinion is that they are deceptively hiding more delivery fees in its service charges then advertising coupon for free delivery which seems like a bit of bait and switch. Ive been a business customer for catered lunch as well as home for many years. They seemed to take accuracy and satisfaction seriously in past, but now you get more sorrys and sorry nothing I can do, blaming the restaurant and leaving you with missed items or no remedy for a ruined business lunch. Over past several orders Id say nearly half or maybe more were botched. Dont respond to requests for their corporate or legal office to complain, Run away, run away

Not only is the food consistently tepid (room temperature) upon delivery every time, my last order came covered in meat juice, 20 minutes late, AND was cold and I was told by Bite squads customer service that there was nothing they could do. I will tell you now what I am prepared to do, DRAG THIS BRANDS NAME THROUGH THE MUD! Y'all charge useless fees to exploit your workers, make the restaurants look bad AND don't even have the decency to fix it when you get it egregiously wrong. Don't waste your money

Listen to the other reviews- I was just hacked twice (attempted four charges and two got through) and BiteSquad has done nothing so far to address this after multiple attempts of contact. There's nobody ever on in the chat function and they don't answer my emails.

Also if you've ever seen a BiteSquad car pull up, oftentimes the driver's car is filled with trash sitting right next to your order and with the driver maskless. In this time of COVID and otherwise, that's unacceptable.

Worst company ever they don't even know how to run a company because their drivers literally suck every single one of them. I'm on a literal military base where you have to know if they're OK to come on which they're not because I've had one too many people peek into my windows to see if I'm home or not, even though I've said clearly to leave it at my door only they have awakened my children,
And scared my children because they're peeking to my home and walking around my yard. Not only that the customer service sucks. They are horrible. Do not use them ever.

Placed an order with bite squad only for my order to take and excessive amount of time and arrive soggy as it was a sub. When trying to cancel before the driver gets to the store I was told I can't it's too late. When my order arrives I don't get everything I ordered. I'm offered bite squad credit and I refuse but my order can't be refunded. Out of all the inconvenience and poor service this company offers me $3.18 off of a $17.00 order…. This is ridiculous and not the first encounter with this service. I am owed my money back and this service could care less about their customers… I am unable to go get my own food, so I'm out of my money and part of my order…. But they made their money.

Don't waste your money. They canceled my order without emailing me to let me know! Bottom line is this place is extremely unreliable! Customer service is also a joke

We ordered 130.00 worth of food and by the time you added all of your fees it came to $192.00. You are the biggest rip-off ever. Doordash should be everyones choice from now one. Ridiculous. Please everyone find another delivery service and check out their fees. Ours came with a mandatory tip, booking fee (what ever the hell that is) and a service charge. I just am stunned.

I've had 2 orders that were messed up in the past 2 days. The current order was $75 and 50% of the order was missing. I personally contacted the restaurant for the bitesquad customer service representative and got the phone number for contacting them. The bitesquad customer service representative would not contact the restaurant in order to have this issue fixed. Instead I was refunded $25 on an order that was $75. Do not use bitesquad.

Charged Money for Cancelled Order?
Two-hour wait times?
3-5 Days for "Refunds" for Money you should never have been charged in the first place?
Awful customer service?
Being hung up on in a chat because the person can't deal with a legitimate complaint or legitimate criticism?

If Bite Squad has been charging customers for cancelled / undelivered food orders and expecting them to wait 3-5 days for a "refund" during a pandemic, they are engaging in poor business practices. If you have been charged for cancelled orders / undelivered food orders, you might consider the possibility of a class action lawsuit. Bite Squad has indicated that it is their current practice to charge methods of payment on file before food orders are confirmed. Attorneys general in several states where the company operates will be interested in the impact on consumers.

" I am very sorry for the delays on my response. You can email us *******@bitesquad.com."

I ordered a pizza and wings that said delivered but never was. I tried to contact support for day but it just froze me out. When I finally contacted support on the website demanding a refund, the person on the other line said I needed to complain within 24 hours of the delivery. Even though it was their app which was not allowing me to do do. Their support just ended the chat with me multiple times because I said that's unacceptable and I want a refund. Bite Squad are thieves. They took my money, did not give me my order, and ignored my complaint. Ridiculous service, do not use Bite Squad

If I could give zero stars I would. The food takes two hours, some of the drivers are rude, multiple times they said they delivered my food but it never came and customer service sucks. Along with all that, they always add around $12 of extra fees to your order in other charges and do not offer many deals. I have given bite squad so many chances and they keep letting me down. Bad company- postmates is way better!

I hate to leave reviews and only do if I have a stellar or terrible experience. I cannot express how much bitesquad has disappointed me on multiple occasions. Multiple times I have placed an order for pick up after a busy day and my husband picks up the order. Multiple times, the restaurant has charged my husband when he picks up the food for our family and bitesquad still charges me (as such charged twice). Bitesquad has been very dismissive when I contact them about this - they are pocketing the money I guess! Not a huge deal just a bummer - no one is trying to pay twice then be dismissed by incompetent or rude customer service reps.

The order never came instead of notifying me that the order was canceled it says it's been delivered I tipped $5 and payed the $3.99 fee the customer service offered me $5 credit because the confusion they also said the cost of my order will be refunded but they only refunded the cost of the food not the fee or my tip so they just took about $9 from me and I haven't received anything except the $5 credit and come on $5 for being 1 hour late then just saying my order was delivered usually it would say my order was canceled but this time I was charged $37 and only "refunded" $20 they literally just took money from me for nothing.

I was tired from driving all day and wanted to order delivery to my hotel. My first choice restaurant only delivered through Bitesquad, so I downloaded the app. The app said the restaurant was closed at 6:30 on a Saturday evening, so I called the restaurant. Nope, open but no other delivery options. Ok, a glitch. I looked for a restaurant they said was open, entered my order, my delivery and payment info. The app just didn't accept my order after repeated tries. I called the second restaurant and they said yes, they've had lots of problems with Bitesquad. They suggested Ubereats. Worked smoothly, but I wasted 45 hungry minutes with Bitesquad. Deleted Bitesquad app - never again.

So when you order from BiteSquad... should you have an issue with the food (wrong food delivered) YOU have to contact the restaurant directly. I didn't order from the restaurant and would expect BiteSquad to deal with the issue, especially for what I pay them in fees.